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947127

registered interest
date	23/07/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what are their plans to address payment errors and delays for people attempting to claim Universal Credit.
tabling member printed	Lord Taylor of Warwick
uin	HL9817
answer	answer is ministerial correction date of answer 31/07/2018 answer text <p>Around 80 per cent of new claims are paid in full and on time. In many cases, where full payment is not made on time by the end of the first assessment period, this is as a result of unresolved issues such as: some claimants have not signed their Claimant Commitment or passed identity checks, and the others have outstanding verification issues, such as for housing and self-employed earnings. Whilst their verification is on-going, many of these claimants receive a part payment for those elements of the claim that have been resolved. Within five weeks of the payment due date, 95 per cent of claims are paid in full.</p><p>DWP continues to monitor payment timeliness and we have made changes to improve payment timeliness. For example, we have built processes into the system to make it easier and quicker for people to verify information such as their housing costs.</p><p> </p><p>Advances are available to provide financial support until the first payment and these can now be repaid over a course of 12 months and can consist of up to 100 per cent of the indicative monthly award. We have also abolished waiting days and now provide 2 weeks of housing support to claimants moving to Universal Credit from Housing Benefit.</p><p> </p><p>If a claim has been delayed due to error, DWP can also consider awarding an ex-gratia payment, as set out in the guide of Financial Redress for Maladministration, available on gov.uk, and which is attached.</p> answering member printed Baroness Buscombe question first answered 31/07/2018 13:50:40 question first ministerially corrected 31/07/2018 14:41:10 answering member 3349 label Biography information for Baroness Buscombe attachment 1 file name HL9817 Financial Redress for Maladministration FR.PDF title Financial Redress for Maladministration previous answer version 72633 answering member printed Baroness Buscombe answering member 3349 label Biography information for Baroness Buscombe
tabling member	1796 label Biography information for Lord Taylor of Warwick

923153

registered interest
date	13/06/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government how many deaths since 2000 have been linked to Child Support Agency cases or cases managed by the Child Maintenance Service.
tabling member printed	Lord Pearson of Rannoch
uin	HL8617
answer	answer is ministerial correction date of answer 25/06/2018 answer text <p>We have interpreted your question to refer to the death, for any reason, of receiving or paying parent who is named on a case managed by the Child Support Agency (CSA) or the Child Maintenance Service (CMS).</p><p> </p><p>Data is only available for the 2003 CSA scheme, and for the CMS since December 2015. <del class="ministerial">IIt</del> <ins class="ministerial">It </ins>is standard practice for the Department to be informed of a death and for this to be recorded on departmental systems. It is only possible to identify a death of a case participant where the Department has a National Insurance number for the parent involved and has been informed of the death. Where the Department is informed of a death only the date is recorded as standard practice and as such any link beyond involvement in a case cannot be established.</p><p> </p><p>For 2003 scheme cases managed by the CSA there were 71,200 deaths informed to DWP between 2003 and 31st December 2017.</p><p> </p><p>For cases managed by the CMS there were 3,500 deaths informed to DWP between 1st December 2015 and 31st December 2017.</p><p> </p><p>Numbers have been rounded to the nearest one hundred.</p> answering member printed Baroness Buscombe question first answered 25/06/2018 13:44:36 question first ministerially corrected 17/07/2018 15:04:25 answering member 3349 label Biography information for Baroness Buscombe previous answer version 65349 answering member printed Baroness Buscombe answering member 3349 label Biography information for Baroness Buscombe
tabling member	3153 label Biography information for Lord Pearson of Rannoch

818634

registered interest
date	08/01/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government how many medically qualified doctors are Personal Independence Payment assessors.
tabling member printed	Baroness Thomas of Winchester
uin	HL4511
answer	answer is ministerial correction date of answer 18/01/2018 answer text <p>There is no requirement for Personal Independence Payment assessments to be undertaken specifically by doctors. The assessment is not a medical assessment requiring the assessor to diagnose a condition or its severity and recommend treatment options. The focus is on ensuring that the Health Professionals are experts in disability analysis, considering the effects of health conditions and impairments on an individual's daily life.</p><p> </p><p>Capita employ one medically qualified doctor as a Personal Independence Payment assessor.</p><p>Independent Assessment Services do not currently employ any doctors as Personal Independent Payment assessors.</p> answering member printed Baroness Buscombe question first answered 18/01/2018 16:23:42 question first ministerially corrected 24/01/2018 17:28:26 answering member 3349 label Biography information for Baroness Buscombe
tabling member	3785 label Biography information for Baroness Thomas of Winchester

818635

registered interest
date	08/01/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government whether the Department for Work and Pensions has a target to uphold 80 per cent of benefit decisions that are subject to Mandatory Reconsideration.
tabling member printed	Baroness Thomas of Winchester
uin	HL4512
answer	answer is ministerial correction date of answer 18/01/2018 answer text <p>There has never been a mandatory reconsideration target for upholding original decisions.</p><p>The 80 per cent figure was an internal measurement only used to indicate areas where the quality of initial decisions may not be meeting our expected high standards, therefore enabling us to investigate and address if required.</p><p>Given the confusion the 80 per cent figure has caused, we no longer use this internal measure. We instead assure quality by focussing more on the individual claimant journey, looking at what we could have done better and identifying any training needs and process improvements that can be made throughout this journey.</p> answering member printed Baroness Buscombe question first answered 18/01/2018 16:15:15 question first ministerially corrected 24/01/2018 17:29:00 answering member 3349 label Biography information for Baroness Buscombe
tabling member	3785 label Biography information for Baroness Thomas of Winchester

818636

registered interest
date	08/01/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government how many Personal Independence Payment assessors have been disciplined for making misleading reports on the basis of which decisions were made that were later overturned by a tribunal, in each of the last three years.
tabling member printed	Baroness Thomas of Winchester
uin	HL4513
answer	answer is ministerial correction date of answer 18/01/2018 answer text <p>Decisions on entitlement to Personal Independent Payment are made by DWP Case Managers not the Assessment Provider. When a decision is overturned at appeal it does not necessarily mean the original decision was wrong. Many claimants provide additional written evidence not available to the original DWP Case Manager.</p> answering member printed Baroness Buscombe question first answered 18/01/2018 16:24:08 question first ministerially corrected 24/01/2018 17:29:20 answering member 3349 label Biography information for Baroness Buscombe
tabling member	3785 label Biography information for Baroness Thomas of Winchester