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The vast majority of parents have been able to apply for and use Tax-Free Childcare
without difficulty. Where parents have missed out on Tax-Free Childcare payments HMRC
will pay compensation to reimburse them. As at 11 January 2018, the average payment
made to a parent who had received a payment in lieu of missed Tax-Free Childcare payments
was £274. HMRC also makes redress payments to recompense parents for inconvenience
and expenses such as telephone calls to the helpline. At 11 January 2018 the average
redress payment to a parent who received such a payment was £64.
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