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417091
registered interest false more like this
date remove filter
answering body
Ministry of Justice more like this
answering dept id 54 more like this
answering dept short name Justice remove filter
answering dept sort name Justice more like this
hansard heading Ministry of Justice: Telephone Services more like this
house id 2 more like this
legislature
25277
pref label House of Lords more like this
question text To ask Her Majesty’s Government whether the Ministry of Justice has target times by which members of the public can reasonably expect to get through on the telephone and speak to an official; by what percentage extent there has been a change over the past three years in the number of telephone calls from the public seeking information or assistance from the Ministry of Justice; and what training in communication skills is provided for the officials in that Department. more like this
tabling member printed
Lord Quirk more like this
uin HL2011 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2015-09-21more like thismore than 2015-09-21
answer text <p /> <p>Since April 2015 the average answer time for calls to the Public Enquiry Line has been 28 seconds. The Ministry of Justice does not have set target times for call answering.</p><p> </p><p>Calls to the MoJ public enquiry line have decreased steadily since 2012. Volumes reduced by 40% between 2012 and 2015.</p><p> </p><p>Regular training is held for staff for on call handling and customer service.</p> more like this
answering member printed Lord Faulks more like this
question first answered
less than 2015-09-21T14:44:17.583Zmore like thismore than 2015-09-21T14:44:17.583Z
answering member
4183
label Biography information for Lord Faulks more like this
tabling member
3254
label Biography information for Lord Quirk remove filter