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<p>While the Government sets the strategic direction for the Post Office, it allows
the company the commercial freedom to deliver this strategy as an independent business.
Staff employment patterns and customer service are both operational matters of commercial
judgement for Post Office management team. I have therefore asked Paula Vennells,
the Group Chief Executive of Post Office Limited, to write to the Rt hon Member on
this matter. A copy of her reply will be placed in the libraries of the House.</p>
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