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<p>We recognise that missed appointments are a waste of National Health Service resources.
We believe that encouraging patients to use the NHS sensibly and responsibly is the
right approach and we are supportive of local schemes to highlight the number of missed
appointments to their patients. However, it is ultimately a matter for the local NHS
and primary care providers to decide how best to raise awareness and implement measures
to reduce missed appointments.</p><p> </p><p>Primary care providers are encouraged
to offer patients different ways to book appointments, send appointment reminders
by text messages, and make it quick for patients to cancel or re-arrange appointments
e.g. through the use of an online service.</p>
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