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<p>Under the terms of the Franchise Agreement there is a performance regime which
deals with poor performance in the areas of cancellations, delays and reduced capacity.
Under the Delay Repay scheme, Northern passengers are entitled to compensation if
a delay to their train journey means they are delayed in reaching their destination
by 15mins or more. Delay Repay for those journeys delayed 15mins or more was announced
by the Secretary of State later last year and introduced by Northern on 16 December
2018. As part of this, the Secretary of State has tasked Richard George, an independent
industry expert, to assist with railway industry performance improvement in the region
covered by TfN. The Secretary of State has no hesitation in enforcing that any of
his rights under the Franchise Agreement for operators not fulfilling their contractual
obligations.</p><p> </p>
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