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<p>The provision of appropriate patient transport services (PTS) in line with national
guidance is a matter for local National Health Service commissioners.</p><p> </p><p>The
Department is clear that medically eligible patients must have appropriate access
to quality PTS to outpatient appointments. The document ‘Eligibility Criteria for
Patient Transport Services’ sets out criteria for establishing which patients are
eligible for non-emergency PTS. The guidance states that eligible patients should
reach appointments in reasonable time and in reasonable comfort, without detriment
to their medical condition.</p>
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