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<p>The department is committed to retaining an accessible Jobcentre network and continuing
to serve customers in all areas of the country. Increasingly, our customers access
many of our services on-line. This includes claiming benefits, looking for jobs and
keeping us informed of their efforts to find work. We tailor our service so that face-to-face
contact can be focused on those who need extra support from us.</p><p> </p><p>The
reimbursement of travel costs is available to claimants when they are required to
attend the Jobcentre for appointments other than mandatory fortnightly signing appointments.
The department will advise customers on alternative Jobcentre locations, taking into
account travel and access to the local labour market. In offices over three miles
or 20 minutes away by public transport, we will carry out local consultation prior
to implementing any changes to help inform decisions about additional provision, such
as outreach services.</p>
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