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<p>The Independent Case Examiner’s Office routinely considers whether the complaints
it accepts for examination can be resolved, to the complainant’s satisfaction, without
the need for a full examination of the case. The resolution process will only succeed
if the complainant is satisfied that their complaint has been addressed. Decisions
on whether to refer a complaint to the Parliamentary Ombudsman’s Office, regardless
of the stage at which it was concluded by the Independent Case Examiner’s Office,
rest with individual Members of Parliament.</p><p> </p>
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