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tabling member › label	Biography information for Caroline Lucas
answer › answer text	%3Cp%3EThe Competition and Markets Authority %28CMA%29 are currently reviewing the practices of travel agents and airlines in issuing refunds to customers affected by the travel restrictions during COVID-19. In February the CMA issued an update on enforcement action being taken with individual agencies.%3C%2Fp%3E%3Cp%3E %3C%2Fp%3E%3Cp%3EThe Civil Aviation Authority reviewed airlines%E2%80%99 compliance on refunds last summer and concluded that a number of airlines were failing to meet the process time for refunding their customers for cancelled flights. Latest data suggests that airlines are now paying the vast majority of refunds in a timely manner between 4 and 14 days.%3C%2Fp%3E
min answer › question first answered	2019-05-21T13:43:49.577Z
max answer › question first answered	2021-11-16T16:08:00.923Z

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registered interest

date

exactly:

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and

answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member constituency

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member constituency

answering member printed

question first answered

answering member


label

tabling member


label

1304360

registered interest

date

19/03/2021

answering body

Department for Transport

answering dept id

answering dept short name

Transport

answering dept sort name

Transport

hansard heading

Aviation: Repayments

house id

legislature

25259

pref label	House of Commons

question text

To ask the Secretary of State for Transport, what steps he is taking to ensure that airline companies are providing refunds to (a) travel agencies and (b) tour operators within timeframes that are consistent with those that dictate when travel agencies and tour operators must legally provide refunds to consumers whose flights or holiday packages have been cancelled due to the covid-19 pandemic.

tabling member constituency

Brighton, Pavilion

tabling member printed

Caroline Lucas

uin

172055

answer

is ministerial correction

date of answer

25/03/2021

answer text

The Competition and Markets Authority (CMA) are currently reviewing the practices of travel agents and airlines in issuing refunds to customers affected by the travel restrictions during COVID-19. In February the CMA issued an update on enforcement action being taken with individual agencies. The Civil Aviation Authority reviewed airlines’ compliance on refunds last summer and concluded that a number of airlines were failing to meet the process time for refunding their customers for cancelled flights. Latest data suggests that airlines are now paying the vast majority of refunds in a timely manner between 4 and 14 days.

answering member constituency

Witney

answering member printed

Robert Courts

question first answered

25/03/2021 15:23:44

answering member

4589

label	Biography information for Robert Courts

tabling member

3930

label	Biography information for Caroline Lucas