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<p>Telephony is our customers’ primary channel to contact us. We continually assess
the number of calls we are receiving and the associated waiting times, deploying resources
accordingly to support service levels wherever this is possible.</p><p>However, due
to recent higher volumes of calls than forecast, from the 24th of April and throughout
May, we are deploying dedicated telephony specific resource to the Personal Independent
Payment telephony lines which will give better support when dealing with sudden increases
in traffic.</p>
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