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<p>Individual government departments have long established complaints procedures.
That approach has not changed under Labour governments 1997-2010 or successive governments.
The DWP has a two tier complaints process which considers formal complaints about
our service<strong>. </strong>Once a complainant has exhausted the DWP complaint process
they are signposted to the Independent Case Examiner’s Office if they are dissatisfied
with the final response to their complaint. The Independent Case Examiner is independent.</p><p>
</p><p>The Independent Case Examiner’s Office cost per case, which is currently £2,374,
covers the whole process from receipt to investigation conclusion. The information
requested relating to the total cost of work done is not collated centrally and could
only be provided at disproportionate cost.</p>
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