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tabling member printed	Bill Esterson
answer › answer text	%3Cp%3EIn November 2016 the Royal Bank of Scotland %28RBS%29 established a complaints process for small and medium-sized enterprises in their Global Restructuring Group %28GRG%29 between 2008-2013%2C overseen by an independent third party%2C and took the decision to automatically refund complex fees paid by relevant customers to GRG during that period. RBS have set aside %C2%A3400m for this scheme.%3C%2Fp%3E%3Cp%3E %3C%2Fp%3E%3Cp%3EFollowing a meeting with the Chief Executive of RBS I received a letter on 9 May stating that RBS have also committed to setting up an independent appeal process for consequential loss claims under the redress scheme.%3C%2Fp%3E
house id	1
answering dept sort name	Treasury
max answer › question first answered	2019-05-24T11:46:26.36Z

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registered interest

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answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member constituency

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

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and

answer text

answering member constituency

answering member printed

question first answered

answering member


label

tabling member


label

901389

registered interest

date

10/05/2018

answering body

Treasury

answering dept id

answering dept short name

Treasury

answering dept sort name

Treasury

hansard heading

Royal Bank of Scotland: Small Businesses

house id

legislature

25259

pref label	House of Commons

question text

To ask Mr Chancellor of the Exchequer, with reference to the oral contribution of the Economic Secretary to the Treasury of 10 March 2018, Official Report, column 978, what compensation he proposes be provided to the small business customers of Royal Bank of Scotland who were subject to inappropriate behaviour by that company.

tabling member constituency

Sefton Central

tabling member printed

Bill Esterson

uin

142837

answer

is ministerial correction

date of answer

15/05/2018

answer text

In November 2016 the Royal Bank of Scotland (RBS) established a complaints process for small and medium-sized enterprises in their Global Restructuring Group (GRG) between 2008-2013, overseen by an independent third party, and took the decision to automatically refund complex fees paid by relevant customers to GRG during that period. RBS have set aside £400m for this scheme. Following a meeting with the Chief Executive of RBS I received a letter on 9 May stating that RBS have also committed to setting up an independent appeal process for consequential loss claims under the redress scheme.

answering member constituency

Salisbury

answering member printed

John Glen

question first answered

15/05/2018 13:44:25

answering member

4051

label	Biography information for John Glen

tabling member

4061

label	Biography information for Bill Esterson