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<p>DWP have no plans to introduce a 0800 number for the Universal Credit helpline.
If a Universal Credit claimant needs to contact us by telephone, they can call the
Universal Credit helpline on a 0345 number. Charges for these calls depend on the
service provider, but cost no more than a standard geographic call, and count towards
any free or inclusive minutes in a caller’s landline or mobile telephone contract.
The Department’s guidance directs staff dealing with Universal Credit claims to call
customers back either if they request it or if they express any concern about the
cost of calling.</p>
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