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1401552

registered interest
date	10/01/2022
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Aviation: Fares
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what recent discussions his Department has had with airlines to ensure that passengers are provided with refunds in the event of flight cancellations.
tabling member constituency	Slough
tabling member printed	Mr Tanmanjeet Singh Dhesi
uin	100661
answer	answer is ministerial correction date of answer 13/01/2022 answer text <p>Consumer protection for those travelling by air remains a key priority for this Government. If an operator cancels the flight, passengers are entitled to a full refund.</p><p>During the pandemic, Government has been clear, including through the publication of the Passenger COVID-19 Charter, that everyone should be as flexible as possible, and that businesses are expected to be reasonable and refund customers who cannot travel due to COVID-19 restrictions. Passengers may not be entitled to refunds in certain circumstances and should check the terms and conditions of their booking. We have seen the industry responding flexibly by offering alternative dates or destinations in these circumstances.</p><p>In summer 2020, the Civil Aviation Authority reviewed airline compliant on refunds and worked collaboratively to improve performance. The majority of airlines now pay refunds within seven days.</p> answering member constituency Witney answering member printed Robert Courts question first answered 13/01/2022 09:48:04 answering member 4589 label Biography information for Robert Courts
tabling member	4638 label Biography information for Mr Tanmanjeet Singh Dhesi

1401564

registered interest
date	10/01/2022
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Aviation: Coronavirus
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what recent discussions he has had with airline carriers on failures to refund passengers who have had their flights cancelled due to the covid-19 pandemic.
tabling member constituency	Slough
tabling member printed	Mr Tanmanjeet Singh Dhesi
uin	100664
answer	answer is ministerial correction date of answer 12/01/2022 answer text <p>Consumer protection for those travelling by air remains a key priority for this Government. If an operator cancels the flight, passengers are entitled to a full refund.</p><p>During the pandemic, Government has been clear, including through the publication of the Passenger COVID-19 Charter, that everyone should be as flexible as possible, and that businesses are expected to be reasonable and refund customers who cannot travel due to COVID-19 restrictions. Passengers may not be entitled to refunds in certain circumstances and should check the terms and conditions of their booking. We have seen the industry responding flexibly by offering alternative dates or destinations in these circumstances.</p><p>In summer 2020, the Civil Aviation Authority reviewed airline compliant on refunds and worked collaboratively to improve performance. The majority of airlines now pay refunds within seven days.</p> answering member constituency Witney answering member printed Robert Courts question first answered 12/01/2022 13:30:00 answering member 4589 label Biography information for Robert Courts
tabling member	4638 label Biography information for Mr Tanmanjeet Singh Dhesi