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1716544

	registered interest
	date	08/05/2024
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Pension Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what steps his Department is taking to help increase the uptake of Pension Credit in (a) Wallasey constituency, (b) Wirral, (c) the North West and (d) United Kingdom.
	tabling member constituency	Wallasey
	tabling member printed	Dame Angela Eagle
	uin	25171
	answer	answer is ministerial correction date of answer 14/05/2024 answer text <p>To raise awareness of Pension Credit and increase take-up, the Department launched a nationwide marketing and communications campaign in April 2022.</p><p> </p><p>Nationally, the campaign has included advertising on TV, broadcast radio and in newspapers; in medical centre and Post Office screens; as well as advertising on buses and digital street displays. Online marketing activity has also included social media, internet search engines and sponsored advertising on targeted websites that pensioners, their friends and family are likely to visit.</p><p> </p><p>We have also been promoting Pension Credit at a local level in regional newspapers (including Liverpool Echo, Blackpool Gazette, Bolton News, Lancashire Evening Post, Manchester Evening News); and on local radio (stations such as Capital radio in Lancashire, Liverpool, Manchester and Greatest Hits Radio in Blackpool and Bolton).</p><p> </p><p>There is a strong indication that the campaign has had a positive impact and has resulted in an unprecedented number of Pension Credit applications.</p><p> </p><p>The Department is building on this success through a range of creative no-cost media campaigns to boost awareness of the benefit. We are also engaging with stakeholders, including other Government Departments, Councils, and charities, in order to harness their help and support to raise awareness through their networks and channels. For example, we will be holding a Pension Credit Week of Action commencing on 10 June. As in previous years, this will be an opportunity to collaborate with all our partners to maximise awareness of Pension Credit and to encourage eligible pensioners to make a claim.</p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 14/05/2024 10:35:47 answering member 3926 label Biography information for Paul Maynard
	tabling member	491 label Biography information for Dame Angela Eagle

1716547

	registered interest
	date	08/05/2024
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Housing Benefit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what steps his Department is taking to help increase the uptake of housing benefit in (a) Wallasey constituency, (b) Wirral, (c) the North West and (d) the United Kingdom.
	tabling member constituency	Wallasey
	tabling member printed	Dame Angela Eagle
	uin	25172
	answer	answer is ministerial correction date of answer 13/05/2024 answer text <p>With the completion of the rollout of Universal Credit in December 2018, new claims for HB are predominately for pensioners and are administered by Local Authorities.</p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 13/05/2024 16:32:25 answering member 4513 label Biography information for Mims Davies
	tabling member	491 label Biography information for Dame Angela Eagle

1716548

	registered interest
	date	08/05/2024
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Pensioners: Housing Benefit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many pensioner households are entitled to but not in receipt of housing benefit.
	tabling member constituency	Wallasey
	tabling member printed	Dame Angela Eagle
	uin	25173
	answer	answer is ministerial correction date of answer 13/05/2024 answer text <p>DWP annually publishes estimates of benefit take up, which includes Housing Benefit for pensioners. The latest official statistics can be found <a href="https://www.gov.uk/government/statistics/income-related-benefits-estimates-of-take-up-financial-year-ending-2022" target="_blank">here.</a></p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 13/05/2024 16:47:23 answering member 4513 label Biography information for Mims Davies
	tabling member	491 label Biography information for Dame Angela Eagle

1716549

	registered interest
	date	08/05/2024
	answering body	Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Pensioners: Income Tax
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Chancellor of the Exchequer, what assessment his Department has made of the potential impact of freezing of income tax thresholds on pensioners.
	tabling member constituency	Wallasey
	tabling member printed	Dame Angela Eagle
	uin	25174
	answer	answer is ministerial correction date of answer 13/05/2024 answer text <p>The Government is committed to ensuring that older people are able to live with the dignity and respect they deserve. The Personal Allowance has nearly doubled since 2010 and is currently set at a level high enough to ensure that those pensioners whose sole income is the full rate of the new State Pension or basic State Pension do not pay any income tax.</p> answering member constituency Mid Worcestershire answering member printed Nigel Huddleston question first answered 13/05/2024 12:45:09 answering member 4407 label Biography information for Nigel Huddleston
	tabling member	491 label Biography information for Dame Angela Eagle

1714853

	registered interest
	date	30/04/2024
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Support
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what estimate he has made of the number of people that have been helped into work by the Universal Support scheme since 13 September 2023.
	tabling member constituency	Wallasey
	tabling member printed	Dame Angela Eagle
	uin	24192
	answer	answer is ministerial correction date of answer 07/05/2024 answer text <p>I refer the hon. Members to the answer given on 24 April 2024 to PQ<a href="https://questions-statements.parliament.uk/written-questions/detail/2024-04-18/22549" target="_blank">22549</a>.</p> answering member constituency Mid Sussex answering member printed Mims Davies grouped question UIN 24196 24267 question first answered 07/05/2024 15:51:52 answering member 4513 label Biography information for Mims Davies
	tabling member	491 label Biography information for Dame Angela Eagle

1714854

	registered interest
	date	30/04/2024
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Support
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many people have been (a) identified through and (b) referred to the Universal Support scheme by (i) work coaches and (ii) contracted providers since 13 September 2023.
	tabling member constituency	Wallasey
	tabling member printed	Dame Angela Eagle
	uin	24193
	answer	answer is ministerial correction date of answer 07/05/2024 answer text <p>The information requested is not available.</p><p><strong> </strong></p><p>Statistics on the Work and Health Programme Pioneer element of Universal Support are planned to be published later this month, and we are committed to publishing Individual Placement and Support in Primary Care programme data in due course.</p> answering member constituency Mid Sussex answering member printed Mims Davies grouped question UIN 24195 question first answered 07/05/2024 15:42:40 answering member 4513 label Biography information for Mims Davies
	tabling member	491 label Biography information for Dame Angela Eagle

1714855

	registered interest
	date	30/04/2024
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Support
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, which organisations are contracted providers to identify and refer potential participants for the Universal Support scheme; and how many participants each of those contracted providers has referred onto that scheme.
	tabling member constituency	Wallasey
	tabling member printed	Dame Angela Eagle
	uin	24194
	answer	answer is ministerial correction date of answer 07/05/2024 answer text <p>Universal Support (US) is being delivered in two phases. The expansions to Individual Placement and Support in Primary Care (IPSPC) and the Work and Health Programme (WHP Pioneer) are being rolled out for phase one of the service. IPSPC is not a Contracted Employment Provision, it is a grant awarded to Local Authorities (LAs) to deliver the provision and that could involve in-house delivery or contracted out to providers by the Grant Recipient (LA).</p><p> </p><p>In order to make WHP Pioneer accessible to all eligible individuals, including those who are not regular customers of Jobcentre Plus, DWP Signposting Organisations (SOs), including contracted providers, will be able to signpost individuals that they think will benefit from WHP Pioneer to DWP. However, please note the final decision regarding a referral to WHP Pioneer will remain with DWP. For WHP Pioneer the majority of referrals will be made via this route by providers. A list of providers can be found <a href="https://www.gov.uk/government/publications/work-and-health-programme-statistics-background-information-and-methodology/work-and-health-progamme-statistics-background-information-and-methodology#loc-ations" target="_blank"><strong>here.</strong></a></p><p> </p><p>Information regarding how many participants each contracted provider has referred is not available.</p><p> </p><p>Statistics on the WHP Pioneer data element of US are planned to be published later this month, and we are committed to publishing IPSPC programme data in due course.</p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 07/05/2024 15:48:10 answering member 4513 label Biography information for Mims Davies
	tabling member	491 label Biography information for Dame Angela Eagle

1714856

	registered interest
	date	30/04/2024
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Support
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what data his Department holds on the sectors of employment that people have successfully moved into after having participated in the Universal Support scheme.
	tabling member constituency	Wallasey
	tabling member printed	Dame Angela Eagle
	uin	24195
	answer	answer is ministerial correction date of answer 07/05/2024 answer text <p>The information requested is not available.</p><p><strong> </strong></p><p>Statistics on the Work and Health Programme Pioneer element of Universal Support are planned to be published later this month, and we are committed to publishing Individual Placement and Support in Primary Care programme data in due course.</p> answering member constituency Mid Sussex answering member printed Mims Davies grouped question UIN 24193 question first answered 07/05/2024 15:42:40 answering member 4513 label Biography information for Mims Davies
	tabling member	491 label Biography information for Dame Angela Eagle

1714857

	registered interest
	date	30/04/2024
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Support
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what data his Department holds on the proportion of Universal Support scheme participants who (a) have successfully moved into employment since that scheme's introduction and (b) are still employed.
	tabling member constituency	Wallasey
	tabling member printed	Dame Angela Eagle
	uin	24196
	answer	answer is ministerial correction date of answer 07/05/2024 answer text <p>I refer the hon. Members to the answer given on 24 April 2024 to PQ<a href="https://questions-statements.parliament.uk/written-questions/detail/2024-04-18/22549" target="_blank">22549</a>.</p> answering member constituency Mid Sussex answering member printed Mims Davies grouped question UIN 24192 24267 question first answered 07/05/2024 15:51:52 answering member 4513 label Biography information for Mims Davies
	tabling member	491 label Biography information for Dame Angela Eagle

1714858

	registered interest
	date	30/04/2024
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Support
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many meetings a Universal Support scheme participant has with their personal adviser on average (a) prior to employment and (b) when in post; and what proportion of those meetings are (i) online and (ii) in person.
	tabling member constituency	Wallasey
	tabling member printed	Dame Angela Eagle
	uin	24197
	answer	answer is ministerial correction date of answer 08/05/2024 answer text <p>For the first phase of Universal Support, which includes both Work and Health Programme Pioneer and Individual Placement and Support in Primary Care, Providers and Local Authorities will tailor the level of support to an individual’s needs. Subsequently the DWP does not collect data on the volume and intervention type for meetings conducted with individuals participating in these programmes.</p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 08/05/2024 16:42:11 answering member 4513 label Biography information for Mims Davies
	tabling member	491 label Biography information for Dame Angela Eagle

1713838

	registered interest
	date	25/04/2024
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Restart Scheme
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, with reference to page 88 of his Department's Annual Report and Account 2022-23, what progress his Department has made on geographical case studies to understand local delivery challenges of the Restart programme.
	tabling member constituency	Wallasey
	tabling member printed	Dame Angela Eagle
	uin	23691
	answer	answer is ministerial correction date of answer 30/04/2024 answer text <p>The evaluation of the Restart Scheme, including research using geographical case studies, is being used to inform delivery of the Restart programme.</p> answering member constituency Bury St Edmunds answering member printed Jo Churchill question first answered 30/04/2024 14:17:59 answering member 4380 label Biography information for Jo Churchill
	tabling member	491 label Biography information for Dame Angela Eagle

1713839

	registered interest
	date	25/04/2024
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Department for Work and Pensions: Environment Protection
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what progress his Department has made on meeting its Greening Government Commitment targets.
	tabling member constituency	Wallasey
	tabling member printed	Dame Angela Eagle
	uin	23692
	answer	answer is ministerial correction date of answer 30/04/2024 answer text <p>DWP’s 2023/24 GGC performance is currently being collated and will be submitted to DEFRA at the end of May 2024. Therefore, 2022/23 is the latest full year of GGC data that is available and a summary of DWP’s performance (including our ALBs) against each of the headline GGC targets from 2022/23 is provided below. Further details of DWP’s performance (excluding ALBs) is available in DWP’s 2022/23 Annual Report and Accounts.</p><p><strong> </strong></p><p><strong>Target A: Mitigating climate change: working towards net zero by 2050</strong></p><p>DWP reduced our total greenhouse gas emissions by 32% compared to the 17/18 baseline, which is on track to meet the target to reduce by 45% by 2024/25.</p><p><strong> </strong></p><p>DWP reduced our direct greenhouse gas emissions by 1% compared to the 17/18 baseline. During the pandemic DWP took on c.200 additional properties to respond to national requirements. These buildings were still part of the estate in 2022/23 which impacted the direct greenhouse gas emissions performance; however, significant estate rationalisation has occurred during 2023/24 and we forecast we will meet the 2024/25 target to reduce by 17%.</p><p> </p><p><strong>Target B: Minimising waste and promoting resource efficiency</strong></p><p>DWP reduced our total waste generated by 31% compared to the 2017/18 baseline, exceeding the target to reduce by 15% by 2024/25.</p><p> </p><p><strong>Target C: Minimising waste and promoting resource efficiency</strong></p><p>DWP reduced our water consumption by 19% compared to the 2017/18 baseline, exceeding the target to reduce by 8% by 2024/25.</p><p><strong> </strong></p><p><strong>Target D: Procuring sustainable products and services</strong></p><p>DWP has a sustainable procurement policy and ensures all procurement activities comply with the Government Buying Standards, meeting the target requirements.</p><p> </p><p><strong>Target E: Nature Recovery – making space for thriving plants and wildlife</strong></p><p>DWP has developed a draft nature recovery plan and intend to finalise this before 2024/25 to meet the target requirements.</p><p> </p><p><strong>Target F: Adapting to climate change</strong></p><p>DWP has developed a climate change adaptation strategy which includes a climate change risk assessment and climate change adaptation plan for its estates and operations, meeting the target requirements.</p><p><strong> </strong></p><p><strong>Target G: Reducing environmental impacts from information communication technology (ICT) and digital</strong></p><p>DWP provide annual reporting data against the ICT &amp; digital services strategy and provide membership to the sustainable technology advice and reporting team, meeting the target requirements.</p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 30/04/2024 10:26:40 answering member 3926 label Biography information for Paul Maynard
	tabling member	491 label Biography information for Dame Angela Eagle

1713840

	registered interest
	date	25/04/2024
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Social Security Benefits: Fraud
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many Targeted Case Review agents there are as of 25 April 2024.
	tabling member constituency	Wallasey
	tabling member printed	Dame Angela Eagle
	uin	23693
	answer	answer is ministerial correction date of answer 30/04/2024 answer text <p>As of the 31st of March, our Targeted Case Review team currently has 3,100 Full Time equivalent agents reviewing Universal Credit claims.</p><p> </p><p>This is the most recent date for which data is available.</p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 30/04/2024 13:13:56 answering member 3926 label Biography information for Paul Maynard
	tabling member	491 label Biography information for Dame Angela Eagle

1713841

	registered interest
	date	25/04/2024
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Department for Work and Pensions: Labour Turnover
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the staff turnover rate for his Department is as of 25 April 2024.
	tabling member constituency	Wallasey
	tabling member printed	Dame Angela Eagle
	uin	23694
	answer	answer is ministerial correction date of answer 30/04/2024 answer text <p>The departments turnover figures are only available at the end of each month. The DWP turnover rate as of 31<sup>st</sup> March 2024 is 7.3%.</p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 30/04/2024 10:28:45 answering member 3926 label Biography information for Paul Maynard
	tabling member	491 label Biography information for Dame Angela Eagle

1713843

	registered interest
	date	25/04/2024
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Department for Work and Pensions: Vacancies
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what proportion of roles in his Department are vacant as of 25 April 2024; and of those, how many and what proportion are not actively being recruited for.
	tabling member constituency	Wallasey
	tabling member printed	Dame Angela Eagle
	uin	23695
	answer	answer is ministerial correction date of answer 30/04/2024 answer text <p>DWP currently has 79,927 Full Time Equivalent (FTE) as at January 24. The proportion of roles in the Department that are vacant is not captured as DWP is currently managing a mix of recruitment to support growth whilst also replacing turnover in priority areas of Service Delivery. DWP is managing efficiencies where posts become vacant in non front line operational areas of the Department and decisions will be made on a case by case basis as to whether they will be recruited for.</p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 30/04/2024 14:15:06 answering member 3926 label Biography information for Paul Maynard
	tabling member	491 label Biography information for Dame Angela Eagle

1713134

	registered interest
	date	23/04/2024
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Employment: Disability
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, with reference to page 33 of his Department's Annual Report and Accounts 2022-23, how many people received support from the Employment Advisers in NHS Talking Therapies programme (a) nationally and (b) by region in the last 12 months.
	tabling member constituency	Wallasey
	tabling member printed	Dame Angela Eagle
	uin	23124
	answer	answer is ministerial correction date of answer 26/04/2024 answer text <p>NHS Talking Therapies data (including on employment support) is published monthly by NHSE. There is a slight lag in the publication, so the last 12 months for which data is available is March 2023-February 2024.</p><p> </p><p>For the period March 2023-February 2024:</p><p>(a) NHSE data shows that <strong>47,280</strong> individuals started employment support in NHS Talking Therapies (this service is in England only)</p><p>(b) The following table breaks this down by NHS regions:</p><p> </p><table><tbody><tr><td><p><strong>NHS Commissioning Region</strong></p></td><td><p><strong>Employment support starts </strong></p></td></tr><tr><td><p>EAST OF ENGLAND</p></td><td><p>4,745</p></td></tr><tr><td><p>LONDON</p></td><td><p>7,495</p></td></tr><tr><td><p>MIDLANDS</p></td><td><p>10,240</p></td></tr><tr><td><p>NORTH EAST AND YORKSHIRE</p></td><td><p>4,205</p></td></tr><tr><td><p>NORTH WEST</p></td><td><p>3,830</p></td></tr><tr><td><p>SOUTH EAST</p></td><td><p>12,505</p></td></tr><tr><td><p>SOUTH WEST</p></td><td><p>4,260</p></td></tr></tbody></table><p> </p><p>Source: <a href="https://digital.nhs.uk/data-and-information/publications/statistical/nhs-talking-therapies-monthly-statistics-including-employment-advisors#latest-statistics" target="_blank">NHS Talking Therapies Monthly Statistics Including Employment Advisors - NHS England Digital</a></p><p> </p><p>Caveats:</p><ul><li>Numbers above are for clients who first started employment support in the reporting period (measured by month).</li><li>The total above is aggregated from the monthly data (across 12 months), using the EA040 variable (Count_FirstESApptInMonthRefs)</li><li>The Employment Advisers in NHS Talking Therapies programme is currently being rolled out across England. All NHS Talking Therapies providers in England are on track to have Employment Advisers in post during 2024/25. This may account for some of the regional differences noted above.</li></ul> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 26/04/2024 13:58:08 answering member 4513 label Biography information for Mims Davies
	tabling member	491 label Biography information for Dame Angela Eagle

1713135

	registered interest
	date	23/04/2024
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Employment: Disability
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, with reference to page 33 of his Department's Annual Report and Accounts, what proportion of Jobcentres provide access to the Employment Advisers in NHS Talking Therapies programme as of 23 April 2024.
	tabling member constituency	Wallasey
	tabling member printed	Dame Angela Eagle
	uin	23125
	answer	answer is ministerial correction date of answer 26/04/2024 answer text <p>As well as providing employment support, Jobcentre Work Coaches can signpost to NHS Talking Therapies, which can be accessed via self-referral.</p><p> </p><p>Jobcentres do not provide direct access to Employment Advisers in NHS Talking Therapies.</p><p> </p><p>Employment Advisers and Work Coaches often work together to support NHS Talking Therapies clients - who are in contact with JCP - to find work, return to work from sick leave and remain in work.</p><p> </p><p>The Employment Advisers in NHS Talking Therapies programme is currently being rolled out across England. All NHS Talking Therapies providers in England are on track to have Employment Advisers in post during 2024/25.</p><p><strong> </strong></p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 26/04/2024 11:34:50 answering member 4513 label Biography information for Mims Davies
	tabling member	491 label Biography information for Dame Angela Eagle

1713137

	registered interest
	date	23/04/2024
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Work and Health Programme: Disability
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, whether his Department held discussions with organisations representing disabled people on the disbanding of the Work and Health Programme.
	tabling member constituency	Wallasey
	tabling member printed	Dame Angela Eagle
	uin	23126
	answer	answer is ministerial correction date of answer 26/04/2024 answer text <p>Stakeholder engagement has been a key part of the design processes for the range of new programmes to enhance employment support for disabled people and those with health conditions being funded through the Back to Work Plan announced at Spring Budget and Autumn Statement 2023 – including Universal Support.</p><p> </p><p>This has included a range of organisations representing the types of people who are eligible for the current Work and Health Programme. We will continue to engage with relevant organisations as the planning for and roll out of these new and expanded programmes progresses.</p><p> </p><p>Any further announcements regarding the Work and Health Programme will be made in due course.</p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 26/04/2024 13:58:12 answering member 4513 label Biography information for Mims Davies
	tabling member	491 label Biography information for Dame Angela Eagle

1713138

	registered interest
	date	23/04/2024
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Employment Schemes: Disability
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many staff in his Department were working on programmes supporting disabled people into work as of 23 April (a) 2010 and (b) 2024.
	tabling member constituency	Wallasey
	tabling member printed	Dame Angela Eagle
	uin	23127
	answer	answer is ministerial correction date of answer 26/04/2024 answer text <p>The Department does not hold this information centrally and to provide it would incur disproportionate costs.</p><p> </p><p>Improving the lives of disabled people is a priority for this Government. This includes supporting more disabled people and people with health conditions to start, stay and succeed in work. In recognition of this, the Joint DWP and DHSC Work &amp; Health Directorate was set up in 2015 in recognition of the significant link between work and health and to reflect the shared agenda of boosting employment opportunities for disabled people and people with health conditions. This not only benefits people’s health and wealth, but also the UK economy through increased productivity and reduced economic inactivity.</p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 26/04/2024 11:38:34 answering member 4513 label Biography information for Mims Davies
	tabling member	491 label Biography information for Dame Angela Eagle

1713140

	registered interest
	date	23/04/2024
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Unemployment: Chronic Illnesses
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, if he will make a comparative estimate of the number of people who were economically inactive and waiting for NHS treatment by (a) nation and (b) region as of (i) 23 April 2010 and (ii) 23 April 2024.
	tabling member constituency	Wallasey
	tabling member printed	Dame Angela Eagle
	uin	23128
	answer	answer is ministerial correction date of answer 26/04/2024 answer text <p>The information available on the number of people who were economically inactive and waiting for NHS treatment is given below.</p><p> </p><p>The Office for National Statistics (ONS) has published waiting times for a hospital appointment, test or to start receiving treatment through the NHS for those who are economically inactive as part of the Opinions and Lifestyles Survey. This data is available for Great Britain and is not available at lower-level geographies and the earliest available data is for 22 November to 18 December 2022 therefore a comparison with 2010 at a national and regional level cannot be made.</p><p> </p><p>The latest Opinions and Lifestyle Survey data shows that the number of economically inactive adults aged 16 years and over in Great Britain is 6.9 million, excluding those who are retired (18 October 2023 to 1 January 2024). Economically inactive adults will, for example, include adults who are studying, have caring responsibilities or are long-term sick. Of this population, between 2.1 million (30%) and 2.6 million (38%) are currently waiting for a hospital appointment, test, or to start receiving medical treatment through the NHS.</p><p> </p><p>Data source: <a href="https://www.ons.gov.uk/peoplepopulationandcommunity/wellbeing/datasets/theimpactofwinterpressuresondifferentpopulationgroupsingreatbritainnhswaitinglists" target="_blank">The impact of winter pressures on different population groups in Great Britain: NHS waiting lists (18 October 2023 to 1 January 2024)</a></p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 26/04/2024 13:54:58 answering member 4513 label Biography information for Mims Davies
	tabling member	491 label Biography information for Dame Angela Eagle

1713149

	registered interest
	date	23/04/2024
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Prisons: Employment
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many prisoners have accessed support through Prison Work Coaches since the scheme's introduction; and how many of those prisoners entered the labour market as a result in each such year.
	tabling member constituency	Wallasey
	tabling member printed	Dame Angela Eagle
	uin	23129
	answer	answer is ministerial correction date of answer 01/05/2024 answer text <p>The Department for Work and Pensions has around 200 Prison Work Coaches who provide benefit and employment support to prisoners in every prison across England, Scotland and Wales.</p><p> </p><p>Data is not available on how many prisoners have accessed support through Prison Work Coaches.</p><p> </p><p>We are pleased employment rates amongst prison leavers continue to improve. In the year to March 2023, 25.9% of prison leavers were employed 6 months post release, up from 17.3% in the previous year, excluding cases out of scope or where the status was unknown. This information is included in the Community Performance Annual, update to March 2023 which is published on gov.uk[1].</p><p> </p><p> </p><p>[1] Community Performance Annual, update to March 2023 - GOV.UK (www.gov.uk)</p><p> </p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 01/05/2024 16:42:59 answering member 4513 label Biography information for Mims Davies
	tabling member	491 label Biography information for Dame Angela Eagle

1713171

	registered interest
	date	23/04/2024
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Personal Independence Payment
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what percentage of new Personal Independence Payment claims have been completed within the planned processing timescales by (a) nation and (b) region in each year since 2013.
	tabling member constituency	Wallasey
	tabling member printed	Dame Angela Eagle
	uin	23130
	answer	answer is ministerial correction date of answer 01/05/2024 answer text <p>Table 1<strong> - Percentage of new claims that have been completed within the planned processing timescales by benefit.</strong></p><p> </p><p> </p><table><tbody><tr><td><p><strong> </strong></p></td><td><p><strong>2016-17</strong></p></td><td><p><strong>2017-18</strong></p></td><td><p><strong>2018-19</strong></p></td><td><p><strong>2019-20</strong></p></td><td><p><strong>2020-21</strong></p></td><td><p><strong>2021-22</strong></p></td><td><p><strong>2022-23</strong></p></td><td><p><strong>2023-24</strong></p></td></tr><tr><td><p><strong>Jobseekers Allowance</strong></p></td><td><p>88.6%</p></td><td><p>86.8%</p></td><td><p>80.6%</p></td><td><p>53.1%</p></td><td><p>82.5%</p></td><td><p>87.1%</p></td><td><p>67.8%</p></td><td><p>58.7%</p></td></tr><tr><td><p><strong>Employment and Support Allowance</strong></p></td><td><p>84.6%</p></td><td><p>85.3%</p></td><td><p>73.3%</p></td><td><p>96.1%</p></td><td><p>70.9%</p></td><td><p>42.5%</p></td><td><p>47.4%</p></td><td><p>39.5%</p></td></tr><tr><td><p><strong>State Pension</strong></p></td><td><p>87.9%</p></td><td><p>73.7%</p></td><td><p>86.8%</p></td><td><p>86.7%</p></td><td><p>76.2%</p></td><td><p>45.6%</p></td><td><p>72.0%</p></td><td><p>96.2%</p></td></tr><tr><td><p><strong>Pension Credit</strong></p></td><td><p>71.0%</p></td><td><p>55.2%</p></td><td><p>53.4%</p></td><td><p>44.8%</p></td><td><p>88.2%</p></td><td><p>74.3%</p></td><td><p>45.7%</p></td><td><p>77.7%</p></td></tr><tr><td><p><strong>Disability Living Allowance (child)</strong></p></td><td><p>96.8%</p></td><td><p>96.5%</p></td><td><p>96.2%</p></td><td><p>91.3%</p></td><td><p>92.1%</p></td><td><p>35.6%</p></td><td><p>4.6%</p></td><td><p>3.5%</p></td></tr><tr><td><p><strong>Personal Independence Payment </strong></p></td><td><p>85.1%</p></td><td><p>77.2%</p></td><td><p>72.3%</p></td><td><p>40.4%</p></td><td><p>23.0%</p></td><td><p>6.8%</p></td><td><p>38.4%</p></td><td><p>51.7%</p></td></tr><tr><td><p><strong>Child Maintenance Service</strong></p></td><td><p>82.8%</p></td><td><p>87.4%</p></td><td><p>88.3%</p></td><td><p>91.6%</p></td><td><p>84.3%</p></td><td><p>84.3%</p></td><td><p>79.4%</p></td><td><p>79.6%</p></td></tr><tr><td><p><strong>Universal Credit</strong></p></td><td><p> </p></td><td><p> </p></td><td><p>80.4%</p></td><td><p>85.2%</p></td><td><p>90.9%</p></td><td><p>85.7%</p></td><td><p>84.4%</p></td><td><p>TBC</p></td></tr></tbody></table><p> </p><p> </p><p><strong>Comments to note:</strong></p><p> </p><ul><li>Data has been provided for the years 2016-17 to 2023-24 (UC 2018-19 to 2023-24). Previous years requested are not retained centrally and the breakdown by nation and region for services except UC would only be available at a disproportionate cost.</li></ul><p> </p><ul><li>In the spirit of answering the question we have provided table 1 above.</li></ul><p> </p><p> </p><p><strong>Service Performance Context:</strong></p><p><strong> </strong></p><p><strong>Jobseekers Allowance</strong></p><p><strong> </strong></p><ul><li>From the start of the pandemic until April 2021, JSA claims were subject to easements that meant face-to-face appointment was removed. In April 2021, Claimant Commitments and regular face to face engagement requirements were reintroduced.</li></ul><p><strong> </strong></p><p><strong> </strong></p><p><strong>Employment and Support Allowance</strong></p><p><strong> </strong></p><ul><li>ESA 2019-20 to 2023-24, the new claim process for New Style Employment and Support Allowance (NSESA) changed. In April 2020 a digital claim was introduced during Covid. Prior to this, as part of the new claim process, a period up to 10 days at beginning was never measured. With the re-designed process all time is included, so it is not possible to make a like-for-like comparison with the new claim process before April 2020.</li></ul><p><strong> </strong></p><p><strong>State Pension</strong></p><p><strong> </strong></p><ul><li>Performance was severely impacted due to the need to repivot resource to other areas, such as Universal Credit, during the global pandemic. In 2021/22, resource was re-deployed to work through the backlogs. Investment in digital services in this area has also aided recovery leading to significant performance improvements in 2023/24.</li></ul><p><strong> </strong></p><p><strong>Pension Credit</strong></p><p><strong> </strong></p><ul><li>2019/20 was impacted by substantial spikes in claims following the BBC decision to remove free TV licences. Uptake in Pension Credit has been encouraged through campaigns and again led to unprecedented claims being received when entitlement was linked to additional Cost of Living payments. This created backlogs and impacted payment timeliness as these were recovered.</li></ul><p> </p><p><strong>Disability</strong><strong> Living Allowance (Child) </strong></p><p> </p><ul><li>Disability Living Allowance ceased in 2013 and is no longer an active benefit, it was replaced by Personal Independence Payment. Disability Living Allowance for Children continues to accept new claims and as such we have responded in respect of this benefit.</li><li>Demand for Child DLA has increased in recent years and is significantly higher than pre-pandemic volumes.</li><li>During 2020-21 we deferred case renewal activity to focus on processing new claims. Since then the service has had to service both high new claims volumes and the deferred renewal work which has led to longer processing times.</li><li>We have increased the numbers of staff working on Child DLA to respond to increase new claims volumes, and clear cases in date order to ensure fair customer service.</li></ul><p> </p><p><strong>Personal Independence Payment</strong></p><p><strong> </strong></p><ul><li>PIP performance represents a significant recovery compared to prior periods and the lowest average journey time recorded since 2018 (see <a href="https://www.gov.uk/government/statistics/personal-independence-payment-statistics-to-january-2024" target="_blank">published statistics</a>)</li><li>PIP New Claims demand is significantly higher than pre-Covid levels, despite the devolution of Scottish claims during this period.</li></ul><p><strong> </strong></p><p><strong>Child Maintenance Service</strong></p><ul><li>Child Maintenance Service application volumes have been sharply increasing with CMS receiving more than 50% more in 2023/24 than in 2021/22. This dip in performance over this time can largely be explained by this. More recently, the removal of the Application fee has also resulted in higher volumes.</li></ul><p> </p><p><strong>Universal Credit </strong></p><p> </p><ul><li>Data has been provided for the years 2018-19 to 2023-24. Detailed data by local areas is available via Stat Xplore within the Universal Credit Published Statistics (<a href="https://www.gov.uk/government/collections/universal-credit-statistics" target="_blank">Universal Credit statistics - GOV.UK (www.gov.uk)</a>). Previous years requested are not retained centrally or published and the breakdown by nation and region would only be available at a disproportionate cost.</li></ul><p> </p><ul><li>The 2023-24 figures for UC are not available until May as per the Statistics Release schedule.</li></ul><p> </p><p> </p><ul><li>Planned timescales for all benefits are listed in table 2 below.</li></ul><p> </p><p><strong>Table 2: Planned Timescales for new claims (current methodology)</strong></p><table><tbody><tr><td><p>Jobseekers Allowance</p></td><td><p>Within 10 working days</p></td></tr><tr><td><p>Employment and Support Allowance</p></td><td><p>Within 10 working days</p></td></tr><tr><td><p>State Pension</p></td><td><p>Within 20 working days of State Pension entitlement date or 20 working days of Initial date of claim if claiming after entitlement has started.</p></td></tr><tr><td><p>Pension Credit</p></td><td><p>Within 50 working days</p></td></tr><tr><td><p>Disability Living Allowance (Child)</p></td><td><p>Within 40 working days</p></td></tr><tr><td><p>Personal Independence Payment</p></td><td><p>Within 75 working days</p></td></tr><tr><td><p>Child Maintenance Service</p></td><td><p>Payment within 12 weeks</p></td></tr><tr><td><p>Universal Credit</p></td><td><p>% Full Payment 1st Assessment Period</p></td></tr></tbody></table><p><strong> </strong></p><p><strong>Notes:</strong> The planned timescales detailed above relate to those used for the 23/24 financial year. The timescales and methodologies to calculate them have changed over time to reflect new processes, technology and demands on our services.</p><p><strong> </strong></p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard grouped question UIN 23131 23132 23133 23134 23135 23136 23137 question first answered 01/05/2024 14:37:14 answering member 3926 label Biography information for Paul Maynard
	tabling member	491 label Biography information for Dame Angela Eagle

1713172

	registered interest
	date	23/04/2024
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Employment and Support Allowance
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what percentage of new Employment and Support Allowance claims have been completed within the planned processing timescales by (a) nation and (b) region in each year since 2010.
	tabling member constituency	Wallasey
	tabling member printed	Dame Angela Eagle
	uin	23131
	answer	answer is ministerial correction date of answer 01/05/2024 answer text <p>Table 1<strong> - Percentage of new claims that have been completed within the planned processing timescales by benefit.</strong></p><p> </p><p> </p><table><tbody><tr><td><p><strong> </strong></p></td><td><p><strong>2016-17</strong></p></td><td><p><strong>2017-18</strong></p></td><td><p><strong>2018-19</strong></p></td><td><p><strong>2019-20</strong></p></td><td><p><strong>2020-21</strong></p></td><td><p><strong>2021-22</strong></p></td><td><p><strong>2022-23</strong></p></td><td><p><strong>2023-24</strong></p></td></tr><tr><td><p><strong>Jobseekers Allowance</strong></p></td><td><p>88.6%</p></td><td><p>86.8%</p></td><td><p>80.6%</p></td><td><p>53.1%</p></td><td><p>82.5%</p></td><td><p>87.1%</p></td><td><p>67.8%</p></td><td><p>58.7%</p></td></tr><tr><td><p><strong>Employment and Support Allowance</strong></p></td><td><p>84.6%</p></td><td><p>85.3%</p></td><td><p>73.3%</p></td><td><p>96.1%</p></td><td><p>70.9%</p></td><td><p>42.5%</p></td><td><p>47.4%</p></td><td><p>39.5%</p></td></tr><tr><td><p><strong>State Pension</strong></p></td><td><p>87.9%</p></td><td><p>73.7%</p></td><td><p>86.8%</p></td><td><p>86.7%</p></td><td><p>76.2%</p></td><td><p>45.6%</p></td><td><p>72.0%</p></td><td><p>96.2%</p></td></tr><tr><td><p><strong>Pension Credit</strong></p></td><td><p>71.0%</p></td><td><p>55.2%</p></td><td><p>53.4%</p></td><td><p>44.8%</p></td><td><p>88.2%</p></td><td><p>74.3%</p></td><td><p>45.7%</p></td><td><p>77.7%</p></td></tr><tr><td><p><strong>Disability Living Allowance (child)</strong></p></td><td><p>96.8%</p></td><td><p>96.5%</p></td><td><p>96.2%</p></td><td><p>91.3%</p></td><td><p>92.1%</p></td><td><p>35.6%</p></td><td><p>4.6%</p></td><td><p>3.5%</p></td></tr><tr><td><p><strong>Personal Independence Payment </strong></p></td><td><p>85.1%</p></td><td><p>77.2%</p></td><td><p>72.3%</p></td><td><p>40.4%</p></td><td><p>23.0%</p></td><td><p>6.8%</p></td><td><p>38.4%</p></td><td><p>51.7%</p></td></tr><tr><td><p><strong>Child Maintenance Service</strong></p></td><td><p>82.8%</p></td><td><p>87.4%</p></td><td><p>88.3%</p></td><td><p>91.6%</p></td><td><p>84.3%</p></td><td><p>84.3%</p></td><td><p>79.4%</p></td><td><p>79.6%</p></td></tr><tr><td><p><strong>Universal Credit</strong></p></td><td><p> </p></td><td><p> </p></td><td><p>80.4%</p></td><td><p>85.2%</p></td><td><p>90.9%</p></td><td><p>85.7%</p></td><td><p>84.4%</p></td><td><p>TBC</p></td></tr></tbody></table><p> </p><p> </p><p><strong>Comments to note:</strong></p><p> </p><ul><li>Data has been provided for the years 2016-17 to 2023-24 (UC 2018-19 to 2023-24). Previous years requested are not retained centrally and the breakdown by nation and region for services except UC would only be available at a disproportionate cost.</li></ul><p> </p><ul><li>In the spirit of answering the question we have provided table 1 above.</li></ul><p> </p><p> </p><p><strong>Service Performance Context:</strong></p><p><strong> </strong></p><p><strong>Jobseekers Allowance</strong></p><p><strong> </strong></p><ul><li>From the start of the pandemic until April 2021, JSA claims were subject to easements that meant face-to-face appointment was removed. In April 2021, Claimant Commitments and regular face to face engagement requirements were reintroduced.</li></ul><p><strong> </strong></p><p><strong> </strong></p><p><strong>Employment and Support Allowance</strong></p><p><strong> </strong></p><ul><li>ESA 2019-20 to 2023-24, the new claim process for New Style Employment and Support Allowance (NSESA) changed. In April 2020 a digital claim was introduced during Covid. Prior to this, as part of the new claim process, a period up to 10 days at beginning was never measured. With the re-designed process all time is included, so it is not possible to make a like-for-like comparison with the new claim process before April 2020.</li></ul><p><strong> </strong></p><p><strong>State Pension</strong></p><p><strong> </strong></p><ul><li>Performance was severely impacted due to the need to repivot resource to other areas, such as Universal Credit, during the global pandemic. In 2021/22, resource was re-deployed to work through the backlogs. Investment in digital services in this area has also aided recovery leading to significant performance improvements in 2023/24.</li></ul><p><strong> </strong></p><p><strong>Pension Credit</strong></p><p><strong> </strong></p><ul><li>2019/20 was impacted by substantial spikes in claims following the BBC decision to remove free TV licences. Uptake in Pension Credit has been encouraged through campaigns and again led to unprecedented claims being received when entitlement was linked to additional Cost of Living payments. This created backlogs and impacted payment timeliness as these were recovered.</li></ul><p> </p><p><strong>Disability</strong><strong> Living Allowance (Child) </strong></p><p> </p><ul><li>Disability Living Allowance ceased in 2013 and is no longer an active benefit, it was replaced by Personal Independence Payment. Disability Living Allowance for Children continues to accept new claims and as such we have responded in respect of this benefit.</li><li>Demand for Child DLA has increased in recent years and is significantly higher than pre-pandemic volumes.</li><li>During 2020-21 we deferred case renewal activity to focus on processing new claims. Since then the service has had to service both high new claims volumes and the deferred renewal work which has led to longer processing times.</li><li>We have increased the numbers of staff working on Child DLA to respond to increase new claims volumes, and clear cases in date order to ensure fair customer service.</li></ul><p> </p><p><strong>Personal Independence Payment</strong></p><p><strong> </strong></p><ul><li>PIP performance represents a significant recovery compared to prior periods and the lowest average journey time recorded since 2018 (see <a href="https://www.gov.uk/government/statistics/personal-independence-payment-statistics-to-january-2024" target="_blank">published statistics</a>)</li><li>PIP New Claims demand is significantly higher than pre-Covid levels, despite the devolution of Scottish claims during this period.</li></ul><p><strong> </strong></p><p><strong>Child Maintenance Service</strong></p><ul><li>Child Maintenance Service application volumes have been sharply increasing with CMS receiving more than 50% more in 2023/24 than in 2021/22. This dip in performance over this time can largely be explained by this. More recently, the removal of the Application fee has also resulted in higher volumes.</li></ul><p> </p><p><strong>Universal Credit </strong></p><p> </p><ul><li>Data has been provided for the years 2018-19 to 2023-24. Detailed data by local areas is available via Stat Xplore within the Universal Credit Published Statistics (<a href="https://www.gov.uk/government/collections/universal-credit-statistics" target="_blank">Universal Credit statistics - GOV.UK (www.gov.uk)</a>). Previous years requested are not retained centrally or published and the breakdown by nation and region would only be available at a disproportionate cost.</li></ul><p> </p><ul><li>The 2023-24 figures for UC are not available until May as per the Statistics Release schedule.</li></ul><p> </p><p> </p><ul><li>Planned timescales for all benefits are listed in table 2 below.</li></ul><p> </p><p><strong>Table 2: Planned Timescales for new claims (current methodology)</strong></p><table><tbody><tr><td><p>Jobseekers Allowance</p></td><td><p>Within 10 working days</p></td></tr><tr><td><p>Employment and Support Allowance</p></td><td><p>Within 10 working days</p></td></tr><tr><td><p>State Pension</p></td><td><p>Within 20 working days of State Pension entitlement date or 20 working days of Initial date of claim if claiming after entitlement has started.</p></td></tr><tr><td><p>Pension Credit</p></td><td><p>Within 50 working days</p></td></tr><tr><td><p>Disability Living Allowance (Child)</p></td><td><p>Within 40 working days</p></td></tr><tr><td><p>Personal Independence Payment</p></td><td><p>Within 75 working days</p></td></tr><tr><td><p>Child Maintenance Service</p></td><td><p>Payment within 12 weeks</p></td></tr><tr><td><p>Universal Credit</p></td><td><p>% Full Payment 1st Assessment Period</p></td></tr></tbody></table><p><strong> </strong></p><p><strong>Notes:</strong> The planned timescales detailed above relate to those used for the 23/24 financial year. The timescales and methodologies to calculate them have changed over time to reflect new processes, technology and demands on our services.</p><p><strong> </strong></p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard grouped question UIN 23130 23132 23133 23134 23135 23136 23137 question first answered 01/05/2024 14:37:14 answering member 3926 label Biography information for Paul Maynard
	tabling member	491 label Biography information for Dame Angela Eagle

1713173

	registered interest
	date	23/04/2024
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Disability Living Allowance
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what percentage of new Disability Living Allowance claims have been completed within the planned processing timescales by (a) nation and (b) region in each year since 2010.
	tabling member constituency	Wallasey
	tabling member printed	Dame Angela Eagle
	uin	23132
	answer	answer is ministerial correction date of answer 01/05/2024 answer text <p>Table 1<strong> - Percentage of new claims that have been completed within the planned processing timescales by benefit.</strong></p><p> </p><p> </p><table><tbody><tr><td><p><strong> </strong></p></td><td><p><strong>2016-17</strong></p></td><td><p><strong>2017-18</strong></p></td><td><p><strong>2018-19</strong></p></td><td><p><strong>2019-20</strong></p></td><td><p><strong>2020-21</strong></p></td><td><p><strong>2021-22</strong></p></td><td><p><strong>2022-23</strong></p></td><td><p><strong>2023-24</strong></p></td></tr><tr><td><p><strong>Jobseekers Allowance</strong></p></td><td><p>88.6%</p></td><td><p>86.8%</p></td><td><p>80.6%</p></td><td><p>53.1%</p></td><td><p>82.5%</p></td><td><p>87.1%</p></td><td><p>67.8%</p></td><td><p>58.7%</p></td></tr><tr><td><p><strong>Employment and Support Allowance</strong></p></td><td><p>84.6%</p></td><td><p>85.3%</p></td><td><p>73.3%</p></td><td><p>96.1%</p></td><td><p>70.9%</p></td><td><p>42.5%</p></td><td><p>47.4%</p></td><td><p>39.5%</p></td></tr><tr><td><p><strong>State Pension</strong></p></td><td><p>87.9%</p></td><td><p>73.7%</p></td><td><p>86.8%</p></td><td><p>86.7%</p></td><td><p>76.2%</p></td><td><p>45.6%</p></td><td><p>72.0%</p></td><td><p>96.2%</p></td></tr><tr><td><p><strong>Pension Credit</strong></p></td><td><p>71.0%</p></td><td><p>55.2%</p></td><td><p>53.4%</p></td><td><p>44.8%</p></td><td><p>88.2%</p></td><td><p>74.3%</p></td><td><p>45.7%</p></td><td><p>77.7%</p></td></tr><tr><td><p><strong>Disability Living Allowance (child)</strong></p></td><td><p>96.8%</p></td><td><p>96.5%</p></td><td><p>96.2%</p></td><td><p>91.3%</p></td><td><p>92.1%</p></td><td><p>35.6%</p></td><td><p>4.6%</p></td><td><p>3.5%</p></td></tr><tr><td><p><strong>Personal Independence Payment </strong></p></td><td><p>85.1%</p></td><td><p>77.2%</p></td><td><p>72.3%</p></td><td><p>40.4%</p></td><td><p>23.0%</p></td><td><p>6.8%</p></td><td><p>38.4%</p></td><td><p>51.7%</p></td></tr><tr><td><p><strong>Child Maintenance Service</strong></p></td><td><p>82.8%</p></td><td><p>87.4%</p></td><td><p>88.3%</p></td><td><p>91.6%</p></td><td><p>84.3%</p></td><td><p>84.3%</p></td><td><p>79.4%</p></td><td><p>79.6%</p></td></tr><tr><td><p><strong>Universal Credit</strong></p></td><td><p> </p></td><td><p> </p></td><td><p>80.4%</p></td><td><p>85.2%</p></td><td><p>90.9%</p></td><td><p>85.7%</p></td><td><p>84.4%</p></td><td><p>TBC</p></td></tr></tbody></table><p> </p><p> </p><p><strong>Comments to note:</strong></p><p> </p><ul><li>Data has been provided for the years 2016-17 to 2023-24 (UC 2018-19 to 2023-24). Previous years requested are not retained centrally and the breakdown by nation and region for services except UC would only be available at a disproportionate cost.</li></ul><p> </p><ul><li>In the spirit of answering the question we have provided table 1 above.</li></ul><p> </p><p> </p><p><strong>Service Performance Context:</strong></p><p><strong> </strong></p><p><strong>Jobseekers Allowance</strong></p><p><strong> </strong></p><ul><li>From the start of the pandemic until April 2021, JSA claims were subject to easements that meant face-to-face appointment was removed. In April 2021, Claimant Commitments and regular face to face engagement requirements were reintroduced.</li></ul><p><strong> </strong></p><p><strong> </strong></p><p><strong>Employment and Support Allowance</strong></p><p><strong> </strong></p><ul><li>ESA 2019-20 to 2023-24, the new claim process for New Style Employment and Support Allowance (NSESA) changed. In April 2020 a digital claim was introduced during Covid. Prior to this, as part of the new claim process, a period up to 10 days at beginning was never measured. With the re-designed process all time is included, so it is not possible to make a like-for-like comparison with the new claim process before April 2020.</li></ul><p><strong> </strong></p><p><strong>State Pension</strong></p><p><strong> </strong></p><ul><li>Performance was severely impacted due to the need to repivot resource to other areas, such as Universal Credit, during the global pandemic. In 2021/22, resource was re-deployed to work through the backlogs. Investment in digital services in this area has also aided recovery leading to significant performance improvements in 2023/24.</li></ul><p><strong> </strong></p><p><strong>Pension Credit</strong></p><p><strong> </strong></p><ul><li>2019/20 was impacted by substantial spikes in claims following the BBC decision to remove free TV licences. Uptake in Pension Credit has been encouraged through campaigns and again led to unprecedented claims being received when entitlement was linked to additional Cost of Living payments. This created backlogs and impacted payment timeliness as these were recovered.</li></ul><p> </p><p><strong>Disability</strong><strong> Living Allowance (Child) </strong></p><p> </p><ul><li>Disability Living Allowance ceased in 2013 and is no longer an active benefit, it was replaced by Personal Independence Payment. Disability Living Allowance for Children continues to accept new claims and as such we have responded in respect of this benefit.</li><li>Demand for Child DLA has increased in recent years and is significantly higher than pre-pandemic volumes.</li><li>During 2020-21 we deferred case renewal activity to focus on processing new claims. Since then the service has had to service both high new claims volumes and the deferred renewal work which has led to longer processing times.</li><li>We have increased the numbers of staff working on Child DLA to respond to increase new claims volumes, and clear cases in date order to ensure fair customer service.</li></ul><p> </p><p><strong>Personal Independence Payment</strong></p><p><strong> </strong></p><ul><li>PIP performance represents a significant recovery compared to prior periods and the lowest average journey time recorded since 2018 (see <a href="https://www.gov.uk/government/statistics/personal-independence-payment-statistics-to-january-2024" target="_blank">published statistics</a>)</li><li>PIP New Claims demand is significantly higher than pre-Covid levels, despite the devolution of Scottish claims during this period.</li></ul><p><strong> </strong></p><p><strong>Child Maintenance Service</strong></p><ul><li>Child Maintenance Service application volumes have been sharply increasing with CMS receiving more than 50% more in 2023/24 than in 2021/22. This dip in performance over this time can largely be explained by this. More recently, the removal of the Application fee has also resulted in higher volumes.</li></ul><p> </p><p><strong>Universal Credit </strong></p><p> </p><ul><li>Data has been provided for the years 2018-19 to 2023-24. Detailed data by local areas is available via Stat Xplore within the Universal Credit Published Statistics (<a href="https://www.gov.uk/government/collections/universal-credit-statistics" target="_blank">Universal Credit statistics - GOV.UK (www.gov.uk)</a>). Previous years requested are not retained centrally or published and the breakdown by nation and region would only be available at a disproportionate cost.</li></ul><p> </p><ul><li>The 2023-24 figures for UC are not available until May as per the Statistics Release schedule.</li></ul><p> </p><p> </p><ul><li>Planned timescales for all benefits are listed in table 2 below.</li></ul><p> </p><p><strong>Table 2: Planned Timescales for new claims (current methodology)</strong></p><table><tbody><tr><td><p>Jobseekers Allowance</p></td><td><p>Within 10 working days</p></td></tr><tr><td><p>Employment and Support Allowance</p></td><td><p>Within 10 working days</p></td></tr><tr><td><p>State Pension</p></td><td><p>Within 20 working days of State Pension entitlement date or 20 working days of Initial date of claim if claiming after entitlement has started.</p></td></tr><tr><td><p>Pension Credit</p></td><td><p>Within 50 working days</p></td></tr><tr><td><p>Disability Living Allowance (Child)</p></td><td><p>Within 40 working days</p></td></tr><tr><td><p>Personal Independence Payment</p></td><td><p>Within 75 working days</p></td></tr><tr><td><p>Child Maintenance Service</p></td><td><p>Payment within 12 weeks</p></td></tr><tr><td><p>Universal Credit</p></td><td><p>% Full Payment 1st Assessment Period</p></td></tr></tbody></table><p><strong> </strong></p><p><strong>Notes:</strong> The planned timescales detailed above relate to those used for the 23/24 financial year. The timescales and methodologies to calculate them have changed over time to reflect new processes, technology and demands on our services.</p><p><strong> </strong></p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard grouped question UIN 23130 23131 23133 23134 23135 23136 23137 question first answered 01/05/2024 14:37:14 answering member 3926 label Biography information for Paul Maynard
	tabling member	491 label Biography information for Dame Angela Eagle

1713174

	registered interest
	date	23/04/2024
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobseeker's Allowance
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what percentage of new Jobseeker’s Allowance claims have been completed within the planned processing timescales by (a) nation and (b) region in each year since 2010.
	tabling member constituency	Wallasey
	tabling member printed	Dame Angela Eagle
	uin	23133
	answer	answer is ministerial correction date of answer 01/05/2024 answer text <p>Table 1<strong> - Percentage of new claims that have been completed within the planned processing timescales by benefit.</strong></p><p> </p><p> </p><table><tbody><tr><td><p><strong> </strong></p></td><td><p><strong>2016-17</strong></p></td><td><p><strong>2017-18</strong></p></td><td><p><strong>2018-19</strong></p></td><td><p><strong>2019-20</strong></p></td><td><p><strong>2020-21</strong></p></td><td><p><strong>2021-22</strong></p></td><td><p><strong>2022-23</strong></p></td><td><p><strong>2023-24</strong></p></td></tr><tr><td><p><strong>Jobseekers Allowance</strong></p></td><td><p>88.6%</p></td><td><p>86.8%</p></td><td><p>80.6%</p></td><td><p>53.1%</p></td><td><p>82.5%</p></td><td><p>87.1%</p></td><td><p>67.8%</p></td><td><p>58.7%</p></td></tr><tr><td><p><strong>Employment and Support Allowance</strong></p></td><td><p>84.6%</p></td><td><p>85.3%</p></td><td><p>73.3%</p></td><td><p>96.1%</p></td><td><p>70.9%</p></td><td><p>42.5%</p></td><td><p>47.4%</p></td><td><p>39.5%</p></td></tr><tr><td><p><strong>State Pension</strong></p></td><td><p>87.9%</p></td><td><p>73.7%</p></td><td><p>86.8%</p></td><td><p>86.7%</p></td><td><p>76.2%</p></td><td><p>45.6%</p></td><td><p>72.0%</p></td><td><p>96.2%</p></td></tr><tr><td><p><strong>Pension Credit</strong></p></td><td><p>71.0%</p></td><td><p>55.2%</p></td><td><p>53.4%</p></td><td><p>44.8%</p></td><td><p>88.2%</p></td><td><p>74.3%</p></td><td><p>45.7%</p></td><td><p>77.7%</p></td></tr><tr><td><p><strong>Disability Living Allowance (child)</strong></p></td><td><p>96.8%</p></td><td><p>96.5%</p></td><td><p>96.2%</p></td><td><p>91.3%</p></td><td><p>92.1%</p></td><td><p>35.6%</p></td><td><p>4.6%</p></td><td><p>3.5%</p></td></tr><tr><td><p><strong>Personal Independence Payment </strong></p></td><td><p>85.1%</p></td><td><p>77.2%</p></td><td><p>72.3%</p></td><td><p>40.4%</p></td><td><p>23.0%</p></td><td><p>6.8%</p></td><td><p>38.4%</p></td><td><p>51.7%</p></td></tr><tr><td><p><strong>Child Maintenance Service</strong></p></td><td><p>82.8%</p></td><td><p>87.4%</p></td><td><p>88.3%</p></td><td><p>91.6%</p></td><td><p>84.3%</p></td><td><p>84.3%</p></td><td><p>79.4%</p></td><td><p>79.6%</p></td></tr><tr><td><p><strong>Universal Credit</strong></p></td><td><p> </p></td><td><p> </p></td><td><p>80.4%</p></td><td><p>85.2%</p></td><td><p>90.9%</p></td><td><p>85.7%</p></td><td><p>84.4%</p></td><td><p>TBC</p></td></tr></tbody></table><p> </p><p> </p><p><strong>Comments to note:</strong></p><p> </p><ul><li>Data has been provided for the years 2016-17 to 2023-24 (UC 2018-19 to 2023-24). Previous years requested are not retained centrally and the breakdown by nation and region for services except UC would only be available at a disproportionate cost.</li></ul><p> </p><ul><li>In the spirit of answering the question we have provided table 1 above.</li></ul><p> </p><p> </p><p><strong>Service Performance Context:</strong></p><p><strong> </strong></p><p><strong>Jobseekers Allowance</strong></p><p><strong> </strong></p><ul><li>From the start of the pandemic until April 2021, JSA claims were subject to easements that meant face-to-face appointment was removed. In April 2021, Claimant Commitments and regular face to face engagement requirements were reintroduced.</li></ul><p><strong> </strong></p><p><strong> </strong></p><p><strong>Employment and Support Allowance</strong></p><p><strong> </strong></p><ul><li>ESA 2019-20 to 2023-24, the new claim process for New Style Employment and Support Allowance (NSESA) changed. In April 2020 a digital claim was introduced during Covid. Prior to this, as part of the new claim process, a period up to 10 days at beginning was never measured. With the re-designed process all time is included, so it is not possible to make a like-for-like comparison with the new claim process before April 2020.</li></ul><p><strong> </strong></p><p><strong>State Pension</strong></p><p><strong> </strong></p><ul><li>Performance was severely impacted due to the need to repivot resource to other areas, such as Universal Credit, during the global pandemic. In 2021/22, resource was re-deployed to work through the backlogs. Investment in digital services in this area has also aided recovery leading to significant performance improvements in 2023/24.</li></ul><p><strong> </strong></p><p><strong>Pension Credit</strong></p><p><strong> </strong></p><ul><li>2019/20 was impacted by substantial spikes in claims following the BBC decision to remove free TV licences. Uptake in Pension Credit has been encouraged through campaigns and again led to unprecedented claims being received when entitlement was linked to additional Cost of Living payments. This created backlogs and impacted payment timeliness as these were recovered.</li></ul><p> </p><p><strong>Disability</strong><strong> Living Allowance (Child) </strong></p><p> </p><ul><li>Disability Living Allowance ceased in 2013 and is no longer an active benefit, it was replaced by Personal Independence Payment. Disability Living Allowance for Children continues to accept new claims and as such we have responded in respect of this benefit.</li><li>Demand for Child DLA has increased in recent years and is significantly higher than pre-pandemic volumes.</li><li>During 2020-21 we deferred case renewal activity to focus on processing new claims. Since then the service has had to service both high new claims volumes and the deferred renewal work which has led to longer processing times.</li><li>We have increased the numbers of staff working on Child DLA to respond to increase new claims volumes, and clear cases in date order to ensure fair customer service.</li></ul><p> </p><p><strong>Personal Independence Payment</strong></p><p><strong> </strong></p><ul><li>PIP performance represents a significant recovery compared to prior periods and the lowest average journey time recorded since 2018 (see <a href="https://www.gov.uk/government/statistics/personal-independence-payment-statistics-to-january-2024" target="_blank">published statistics</a>)</li><li>PIP New Claims demand is significantly higher than pre-Covid levels, despite the devolution of Scottish claims during this period.</li></ul><p><strong> </strong></p><p><strong>Child Maintenance Service</strong></p><ul><li>Child Maintenance Service application volumes have been sharply increasing with CMS receiving more than 50% more in 2023/24 than in 2021/22. This dip in performance over this time can largely be explained by this. More recently, the removal of the Application fee has also resulted in higher volumes.</li></ul><p> </p><p><strong>Universal Credit </strong></p><p> </p><ul><li>Data has been provided for the years 2018-19 to 2023-24. Detailed data by local areas is available via Stat Xplore within the Universal Credit Published Statistics (<a href="https://www.gov.uk/government/collections/universal-credit-statistics" target="_blank">Universal Credit statistics - GOV.UK (www.gov.uk)</a>). Previous years requested are not retained centrally or published and the breakdown by nation and region would only be available at a disproportionate cost.</li></ul><p> </p><ul><li>The 2023-24 figures for UC are not available until May as per the Statistics Release schedule.</li></ul><p> </p><p> </p><ul><li>Planned timescales for all benefits are listed in table 2 below.</li></ul><p> </p><p><strong>Table 2: Planned Timescales for new claims (current methodology)</strong></p><table><tbody><tr><td><p>Jobseekers Allowance</p></td><td><p>Within 10 working days</p></td></tr><tr><td><p>Employment and Support Allowance</p></td><td><p>Within 10 working days</p></td></tr><tr><td><p>State Pension</p></td><td><p>Within 20 working days of State Pension entitlement date or 20 working days of Initial date of claim if claiming after entitlement has started.</p></td></tr><tr><td><p>Pension Credit</p></td><td><p>Within 50 working days</p></td></tr><tr><td><p>Disability Living Allowance (Child)</p></td><td><p>Within 40 working days</p></td></tr><tr><td><p>Personal Independence Payment</p></td><td><p>Within 75 working days</p></td></tr><tr><td><p>Child Maintenance Service</p></td><td><p>Payment within 12 weeks</p></td></tr><tr><td><p>Universal Credit</p></td><td><p>% Full Payment 1st Assessment Period</p></td></tr></tbody></table><p><strong> </strong></p><p><strong>Notes:</strong> The planned timescales detailed above relate to those used for the 23/24 financial year. The timescales and methodologies to calculate them have changed over time to reflect new processes, technology and demands on our services.</p><p><strong> </strong></p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard grouped question UIN 23130 23131 23132 23134 23135 23136 23137 question first answered 01/05/2024 14:37:14 answering member 3926 label Biography information for Paul Maynard
	tabling member	491 label Biography information for Dame Angela Eagle