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1108750

	human indexable
	published
	registered interest
	answer date	04/04/2019
	date	01/04/2019
	date tabled	01/04/2019
	ddp created	01/04/2019 19:28:18
	answering body	Department for Work and Pensions
	question status	Tabled
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	ddp modified	01/04/2019 19:46:23 04/04/2019 11:58:06
	hansard heading	Child Maintenance Service: Complaints
	house id	1
	identifier	239268
	legislature	25259
	parliament number	57
	question first answered	04/04/2019 11:24:16
	question text	To ask the Secretary of State for Work and Pensions, how many (a) points of dissatisfaction and (b) complaints have been logged with the Child Maintenance Service in each year for which information is available.
	session	2017/19
	session number	1
	tabling member constituency	Motherwell and Wishaw
	tabling member printed	Marion Fellows
	title	House of Commons Tabled Parliamentary Question 2017/19 239268
	type	WrittenParliamentaryQuestion
	uin	239268
	version	1
	written parliamentary question type	NamedDay
	answer	answer answer text <p><strong> </strong></p><p>In terms of volumes of dissatisfactions, the table below refers. This includes all Dissatisfaction actions that have been opened, regardless of the outcome.</p><p><strong> </strong></p><p> </p><table><tbody><tr><td><p>-</p></td><td><p><strong>2015</strong></p></td><td><p><strong>2016</strong></p></td><td><p><strong>2017</strong></p></td><td><p><strong>2018</strong></p></td></tr><tr><td><p><strong>Total Dissatisfactions</strong></p></td><td><p><strong>4,988</strong></p></td><td><p><strong>8,038</strong></p></td><td><p><strong>13,574</strong></p></td><td><p><strong>24,255</strong></p></td></tr><tr><td><p><strong>Caseload at year end</strong></p></td><td><p><strong>180,100</strong></p></td><td><p><strong>291,000</strong></p></td><td><p><strong>391,800</strong></p></td><td><p><strong>463,300</strong></p></td></tr><tr><td><p><strong>% of Caseload</strong></p></td><td><p><strong>2.8%</strong></p></td><td><p><strong>2.8%</strong></p></td><td><p><strong>3.5%</strong></p></td><td><p><strong>5.2%</strong></p></td></tr></tbody></table><p> </p><p>The latest statistics on complaints received by the Child Maintenance Service are published in Table 17 of the Child Maintenance Service statistics, which highlights the number of complaints received by the Child Maintenance Service each quarter. It is available online at:</p><p> </p><p><a href="https://www.gov.uk/government/collections/statistics-on-the-2012-statutory-child-maintenance-scheme" target="_blank">https://www.gov.uk/government/collections/statistics-on-the-2012-statutory-child-maintenance-scheme</a>.”</p>
	creator	4440 label Biography information for Marion Fellows
	publisher	25259
	tabling member	4440 label Biography information for Marion Fellows

1108751

	human indexable
	published
	registered interest
	answer date	04/04/2019
	date	01/04/2019
	date tabled	01/04/2019
	ddp created	01/04/2019 19:28:22
	answering body	Department for Work and Pensions
	question status	Tabled
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	ddp modified	01/04/2019 19:46:26 04/04/2019 15:27:05
	hansard heading	Child Maintenance Service: Staff
	house id	1
	identifier	239269
	legislature	25259
	parliament number	57
	question first answered	04/04/2019 14:48:59
	question text	To ask the Secretary of State for Work and Pensions, how many members of staff (a) were employed in each year for which information is available and (b) are employed by the Child Maintenance Service to deal with complaints; and whether that Service has plans to employ more such staff.
	session	2017/19
	session number	1
	tabling member constituency	Motherwell and Wishaw
	tabling member printed	Marion Fellows
	title	House of Commons Tabled Parliamentary Question 2017/19 239269
	type	WrittenParliamentaryQuestion
	uin	239269
	version	1
	written parliamentary question type	NamedDay
	answer	answer answer text <table><tbody><tr><td><p> </p></td><td><p>CMG Headcount/FTE (a)</p></td><td><p>Complaints Headcount/FTE (b)</p></td></tr><tr><td><p>February 2019</p></td><td><p>7056</p></td><td><p>135</p></td></tr><tr><td><p>March 2018</p></td><td><p>6963</p></td><td><p>184</p></td></tr><tr><td><p>March 2017</p></td><td><p>8066</p></td><td><p>153</p></td></tr><tr><td><p>March 2016</p></td><td><p>8558.2</p></td><td><p>94.5</p></td></tr><tr><td><p>March 2015</p></td><td><p>8442.8</p></td><td><p>111.1</p></td></tr><tr><td><p>March 2014</p></td><td><p>8098.9</p></td><td><p>127.16</p></td></tr><tr><td><p>March 2013</p></td><td><p>6961.8</p></td><td><p>142.5</p></td></tr><tr><td><p>March 2012</p></td><td><p>7528.8</p></td><td><p>175.7</p></td></tr><tr><td><p>March 2011</p></td><td><p>7635.1</p></td><td><p>203.8</p></td></tr></tbody></table><p> </p><p> </p><p><strong> </strong></p><p>The numbers in column (a) reflects the total number of people or headcount in Child Maintenance Group.</p><p> </p><p>The numbers in column (b) are the resource supporting complaints for CMS and CSA. We are unable to provide a CMS only breakdown as the team deal with both CMS and CSA complaints. Resourcing in Complaints team is reviewed regularly, with the most recent review completed in April 2018. However, I can confirm that there are no plans in place at present to increase staffing in that area.</p><p> </p><p>Prior to 2017 this was counted as total resource required, however from 2017 this was recorded as headcount i.e. people. Hence from 2017 the number increases as it began counting number of individuals.</p>
	creator	4440 label Biography information for Marion Fellows
	publisher	25259
	tabling member	4440 label Biography information for Marion Fellows

1088765

	human indexable
	published
	registered interest
	answer date	18/03/2019
	date	14/03/2019
	date tabled	14/03/2019
	ddp created	14/03/2019 19:13:03
	answering body	Department for Work and Pensions
	question status	Tabled
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	ddp modified	14/03/2019 19:28:13 19/03/2019 14:51:02
	hansard heading	Children: Maintenance
	house id	1
	identifier	232605
	legislature	25259
	parliament number	57
	question first answered	19/03/2019 14:19:51
	question text	To ask the Secretary of State for Work and Pensions, when the gross weekly income thresholds for each child maintenance rate of pay were last updated.
	session	2017/19
	session number	1
	tabling member constituency	Lanark and Hamilton East
	tabling member printed	Angela Crawley
	title	House of Commons Tabled Parliamentary Question 2017/19 232605
	type	WrittenParliamentaryQuestion
	uin	232605
	version	1
	written parliamentary question type	Ordinary
	answer	answer answer text <p>The Child Support Maintenance Calculation Regulations 2012 introduced a new gross weekly income threshold for child maintenance, for those earning between £800 and £3000 a week.</p>
	creator	4469 label Biography information for Angela Crawley
	publisher	25259
	tabling member	4469 label Biography information for Angela Crawley

1104879

	human indexable
	published
	registered interest
	answer date	27/03/2019
	date	25/03/2019
	date tabled	25/03/2019
	ddp created	26/03/2019 00:21:13
	answering body	Department for Work and Pensions
	question status	Tabled
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	ddp modified	26/03/2019 01:14:57 02/04/2019 13:30:03
	hansard heading	Children: Maintenance
	house id	1
	identifier	236438
	legislature	25259
	parliament number	57
	question first answered	02/04/2019 12:58:35
	question text	To ask the Secretary of State for Work and Pensions, what steps she is taking to ensure that arrears are not discarded without the permission of the parent to whom the arrears are owed when cases are migrated from the Child Support Agency to the Child Maintenance Service.
	session	2017/19
	session number	1
	tabling member constituency	Barnsley Central
	tabling member printed	Dan Jarvis
	title	House of Commons Tabled Parliamentary Question 2017/19 236438
	type	WrittenParliamentaryQuestion
	uin	236438
	version	1
	written parliamentary question type	Ordinary
	answer	answer answer text <p>Under the Compliance and Arrears strategy we are writing to clients with CSA debt above certain thresholds to ask if they want us to try to collect their arrears. These thresholds provide a reasonable cut off point to ensure that we do not pursue cases at disproportionate cost to the taxpayer. They are: over £500 and the case is less than 10 years old, and over £1,000 and the case 10 years old or over.</p><p> </p><p>If correspondence is returned as the client is not known at the address held, the Service will attempt to trace a current address in order to reissue the letter.</p><p> </p><p>If a client confirms they want the Service to attempt collection, the case is checked to ensure the debt balance is accurate before arrears are transferred from the CSA IT system to the CMS one.</p>
	creator	4243 label Biography information for Dan Jarvis
	publisher	25259
	tabling member	4243 label Biography information for Dan Jarvis

1104918

	human indexable
	published
	registered interest
	answer date	27/03/2019
	date	25/03/2019
	date tabled	25/03/2019
	ddp created	26/03/2019 00:28:16
	answering body	Department for Work and Pensions
	question status	Tabled
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	ddp modified	26/03/2019 01:19:50 02/04/2019 13:22:33
	hansard heading	Children: Maintenance
	house id	1
	identifier	236550
	legislature	25259
	parliament number	57
	question first answered	02/04/2019 12:48:52
	question text	To ask the Secretary of State for Work and Pensions, what sanctions her Department have put in place under the Child Maintenance Service for receiving parents who do not keep the service informed of changes in circumstance that result in a child being no longer eligible for maintenance.
	session	2017/19
	session number	1
	tabling member constituency	Lanark and Hamilton East
	tabling member printed	Angela Crawley
	title	House of Commons Tabled Parliamentary Question 2017/19 236550
	type	WrittenParliamentaryQuestion
	uin	236550
	version	1
	written parliamentary question type	Ordinary
	answer	answer answer text <p>Both paying and receiving parents have a responsibility to inform the Child Maintenance Service of any change in circumstances. There are no sanctions for receiving parents who do not report circumstances where a child is no longer eligible for maintenance. If either party reports changes that confirm a child cannot be treated as a child for the purpose of child maintenance liability, then the Service will update the maintenance calculation. This change can be retrospective, as the effective date of this decision is treated as the date the child ceased to qualify for child maintenance.</p>
	creator	4469 label Biography information for Angela Crawley
	publisher	25259
	tabling member	4469 label Biography information for Angela Crawley

1108895

	human indexable
	published
	registered interest
	answer date	03/04/2019
	date	01/04/2019
	date tabled	01/04/2019
	ddp created	01/04/2019 20:39:55
	answering body	Department for Work and Pensions
	question status	Tabled
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	ddp modified	01/04/2019 21:00:03 04/04/2019 16:35:02
	hansard heading	Children: Maintenance
	house id	1
	identifier	239343
	legislature	25259
	parliament number	57
	question first answered	04/04/2019 16:04:41
	question text	To ask the Secretary of State for Work and Pensions, how many historical arrears-only cases from the 1993 and 2003 Child Maintenance Schemes, were on the Child Support Agency's computer systems when the Child Maintenance (Miscellaneous Amendments) Regulations 2018 came into force on l4 December, 2018.
	session	2017/19
	session number	1
	tabling member constituency	North East Somerset
	tabling member printed	Mr Jacob Rees-Mogg
	title	House of Commons Tabled Parliamentary Question 2017/19 239343
	type	WrittenParliamentaryQuestion
	uin	239343
	version	1
	written parliamentary question type	Ordinary
	answer	answer answer text <p>The number of historical arrears-only cases from the 1993 and 2003 Child Maintenance Schemes which were on the Child Support Agency’s computer systems when the Child Maintenance (Miscellaneous Amendments) Regulations 2018 came into force on 14 December, 2018 is not available.</p><p>The number of historical arrears-only cases on the computer systems at 31st December 2018 was 496,400. This figure was published in the Child Support Agency Quarterly Statistical Summary (<a href="https://www.gov.uk/government/statistics/child-support-agency-quarterly-summary-of-statistics-december-2018" target="_blank">https://www.gov.uk/government/statistics/child-support-agency-quarterly-summary-of-statistics-december-2018</a>).</p>
	creator	4099 label Biography information for Sir Jacob Rees-Mogg
	publisher	25259
	tabling member	4099 label Biography information for Sir Jacob Rees-Mogg

1108897

	human indexable
	published
	registered interest
	answer date	03/04/2019
	date	01/04/2019
	date tabled	01/04/2019
	ddp created	01/04/2019 20:40:01
	answering body	Department for Work and Pensions
	question status	Tabled
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	ddp modified	01/04/2019 21:00:09 04/04/2019 16:51:12
	hansard heading	Children: Maintenance
	house id	1
	identifier	239344
	legislature	25259
	parliament number	57
	question first answered	04/04/2019 16:14:32
	question text	To ask the Secretary of State for Work and Pensions, how many historical arrears-only cases from the 1993 and 2003 Child Maintenance Schemes have been closed by the Child Support Agency since the Child Maintenance (Miscellaneous Amendments) Regulations 2018 came into force on 14 December 2018.
	session	2017/19
	session number	1
	tabling member constituency	North East Somerset
	tabling member printed	Mr Jacob Rees-Mogg
	title	House of Commons Tabled Parliamentary Question 2017/19 239344
	type	WrittenParliamentaryQuestion
	uin	239344
	version	1
	written parliamentary question type	Ordinary
	answer	answer answer text <p>The information is not readily available and has not previously been published as official statistics, however we expect these new statistics to be published in June 2019. Information on the planned changes to the Child Support Agency Quarterly Statistical Summary to incorporate this information can be found here: <a href="https://www.gov.uk/government/publications/child-support-agency-statistics-publication-strategy" target="_blank">https://www.gov.uk/government/publications/child-support-agency-statistics-publication-strategy</a></p>
	creator	4099 label Biography information for Sir Jacob Rees-Mogg
	publisher	25259
	tabling member	4099 label Biography information for Sir Jacob Rees-Mogg

1108900

	human indexable
	published
	registered interest
	answer date	03/04/2019
	date	01/04/2019
	date tabled	01/04/2019
	ddp created	01/04/2019 20:40:12
	answering body	Department for Work and Pensions
	question status	Tabled
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	ddp modified	02/04/2019 13:55:23 04/04/2019 16:59:11
	hansard heading	Children: Maintenance
	house id	1
	identifier	239345
	legislature	25259
	parliament number	57
	question first answered	04/04/2019 16:14:32
	question text	To ask the Secretary of State for Work and Pensions, what estimate she has made of the amount of historical arrears-only cases from the 1993 to 2003 Child Maintenance Scheme that have been written-off by the Child Support Agency since 14 December 2018.
	session	2017/19
	session number	1
	tabling member constituency	North East Somerset
	tabling member printed	Mr Jacob Rees-Mogg
	title	House of Commons Tabled Parliamentary Question 2017/19 239345
	type	WrittenParliamentaryQuestion
	uin	239345
	version	2
	written parliamentary question type	Ordinary
	answer	answer answer text <p>The information is not readily available and has not previously been published as official statistics, however we expect these new statistics to be published in June 2019. Information on the planned changes to the Child Support Agency Quarterly Statistical Summary to incorporate this information can be found here: <a href="https://www.gov.uk/government/publications/child-support-agency-statistics-publication-strategy" target="_blank">https://www.gov.uk/government/publications/child-support-agency-statistics-publication-strategy</a></p>
	creator	4099 label Biography information for Sir Jacob Rees-Mogg
	publisher	25259
	tabling member	4099 label Biography information for Sir Jacob Rees-Mogg

1109337

	human indexable
	published
	registered interest
	answer date	08/04/2019
	date	03/04/2019
	date tabled	03/04/2019
	ddp created	03/04/2019 18:54:57
	answering body	Department for Work and Pensions
	question status	Tabled
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	ddp modified	03/04/2019 19:11:19 08/04/2019 13:38:03
	hansard heading	Children: Maintenance
	house id	1
	identifier	240593
	legislature	25259
	parliament number	57
	question first answered	08/04/2019 13:03:11
	question text	To ask the Secretary of State for Work and Pensions, how many Deduction from Earnings Orders have been set up at the point of application since changes were made to the collection and enforcement powers of the Child Maintenance Service in (a) the UK (b) Scotland and (c) Linlithgow and East Falkirk constituency in the last 12 months.
	session	2017/19
	session number	1
	tabling member constituency	Linlithgow and East Falkirk
	tabling member printed	Martyn Day
	title	House of Commons Tabled Parliamentary Question 2017/19 240593
	type	WrittenParliamentaryQuestion
	uin	240593
	version	1
	written parliamentary question type	NamedDay
	answer	answer answer text <p>Information on whether a Deduction from Earnings Order was set up at the point of application is not readily available and to provide it will incur disproportionate cost.</p><p>You might be interested in Table 11: Enforcement Actions which highlights Enforcement Actions used by the Child Maintenance Service, including the number of ongoing Deduction from Earnings Orders or Requests.</p><p>These statistics are published online at: <a href="https://www.gov.uk/government/collections/statistics-on-the-2012-statutory-child-maintenance-scheme" target="_blank">https://www.gov.uk/government/collections/statistics-on-the-2012-statutory-child-maintenance-scheme</a></p>
	creator	4488 label Biography information for Martyn Day
	publisher	25259
	tabling member	4488 label Biography information for Martyn Day

1109338

	human indexable
	published
	registered interest
	answer date	08/04/2019
	date	03/04/2019
	date tabled	03/04/2019
	ddp created	03/04/2019 18:54:59
	answering body	Department for Work and Pensions
	question status	Tabled
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	ddp modified	03/04/2019 19:11:22 10/04/2019 12:16:46
	hansard heading	Children: Maintenance
	house id	1
	identifier	240594
	legislature	25259
	parliament number	57
	question first answered	10/04/2019 11:40:41
	question text	To ask the Secretary of State for Work and Pensions, how many liability orders have been obtained by the Child Maintenance Service to utilise their enforcement powers on the Collect and Pay scheme since they were introduced in (a) the UK (b) Scotland and (c) Linlithgow and East Falkirk constituency.
	session	2017/19
	session number	1
	tabling member constituency	Linlithgow and East Falkirk
	tabling member printed	Martyn Day
	title	House of Commons Tabled Parliamentary Question 2017/19 240594
	type	WrittenParliamentaryQuestion
	uin	240594
	version	1
	written parliamentary question type	Ordinary
	answer	answer answer text <p>The Department does not hold information relating to liability orders obtained by the Child Maintenance Service in Northern Ireland and cannot therefore answer your question accurately for the UK.</p><p>Information on the number of liability orders obtained by the Child Maintenance Service in Scotland and the Linlithgow and East Falkirk constituency is not readily available and to provide it would incur disproportionate cost.</p><p>You may be interested in our routinely published data on the Enforcement Actions taken by the Child Maintenance Service in Great Britain. This includes the number of Liability Orders (Table 11 Enforcement Actions). These statistics are published online at: <a href="https://www.gov.uk/government/collections/statistics-on-the-2012-statutory-child-maintenance-scheme" target="_blank">https://www.gov.uk/government/collections/statistics-on-the-2012-statutory-child-maintenance-scheme</a></p>
	creator	4488 label Biography information for Martyn Day
	publisher	25259
	tabling member	4488 label Biography information for Martyn Day