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574009

	registered interest
	date	02/09/2016
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Concentrix
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, with reference to the HM Revenue and Customs Benefits and Credits, Error and Fraud Adding Capacity 444 contract between SYNNEX-Concentrix UK Limited and HM Revenue and Customs, what assessment he has made of compliance by the contractor with the 75-day target for dealing with high risk change of circumstances interventions; and if he will make a statement.
	tabling member constituency	Sheffield, Heeley
	tabling member printed	Louise Haigh
	uin	44813
	answer	answer is ministerial correction date of answer 12/09/2016 answer text <p>HM Revenue and Customs (HMRC) and SYNNEX-Concentrix have arrangements for regular and frequent communications including weekly and monthly meetings as well as other discussions on a day-to-day basis.</p><p> </p><p>Since the beginning of the contract between SYNNEX-Concentrix and HMRC in November 2014 to 11 September 2016, SYNNEX-Concentrix have considered around 667,000 cases of which around 103,000 cases have been amended</p><p> </p><p>The total savings in Annually Managed Expenditure were £2.3 million in 2014-15, £122.3 million in 2015-16 and £159.5 million in 2016-17 to mid- August 2016. The total to date is £284.1 million since commencement of the contract in November 14.</p><p> </p><p>SYNNEX-Concentrix has achieved the 75 day service level agreement throughout the contract period to date.</p><p> </p><p>Since the contract variation in October 2015 to the end of August 2016, there have been a) 13 Amber Green Failures, b) 9 Amber failures, c) 10 red failures and d) 13 Black Failures of Key Performance Indicators. During this same period there have been 1,410 checks of these indicators.</p><p> </p><p>Since the start of the contract, the average waiting time for SYNNEX-Concentrix to answer telephone calls has been 6 minutes and 53 seconds and the maximum waiting time for one individual was 1 hour 5 minutes and 34 seconds.</p><p> </p><p>Since the contract commenced in November 2014 to mid-August 2016, the average length of time taken between SYNNEX-Concentrix starting to work a mandatory reconsideration and SYNNEX-Concentrix making a decision is 23 days.</p><p> </p><p>These cases are not generally erroneous, but tend to arise when further information is provided by the claimant, allowing SYNNEX-Concentrix to review the case after the initial decision has been made.</p><p>There are currently no tax credit Mandatory Reconsiderations being worked by SYNNEX-Concentrix that are over the target timescale. The table below provides the number of mandatory reconsiderations and appeals that have been received in each financial year since the commencement of the contract.</p><p> </p><table><tbody><tr><td><p><strong>Appeals</strong></p></td><td><p><strong>Number Received</strong></p></td></tr><tr><td><p>2014/15</p></td><td><p><del class="ministerial">0</del><ins class="ministerial">3</ins></p></td></tr><tr><td><p>2015/16</p></td><td><p><del class="ministerial">365</del><ins class="ministerial">383</ins></p></td></tr><tr><td><p>2016/17 to <del class="ministerial">mid-</del><ins class="ministerial">31</ins>August 16</p></td><td><p><del class="ministerial">167</del><ins class="ministerial">169</ins></p></td></tr><tr><td><p><strong>Mandatory Reconsiderations</strong></p></td><td><p><strong>Number Received</strong></p></td></tr><tr><td><p>2014/15</p></td><td><p><del class="ministerial">436</del><ins class="ministerial">76</ins></p></td></tr><tr><td><p>2015/16</p></td><td><p><del class="ministerial">2042</del><ins class="ministerial">7904</ins></p></td></tr><tr><td><p>2016/17 to <del class="ministerial">mid-</del><ins class="ministerial">31</ins>August 16</p></td><td><p><del class="ministerial">7989</del><ins class="ministerial">3495</ins></p></td></tr></tbody></table><p> </p><p>The total number of appeals received is about 0.08% of all decisions SYNNEX-Concentrix made in the same period. The total number of Mandatory Reconsiderations received is about 1.6% of all decisions SYNNEX-Concentrix made.</p><p> </p><p>Tax credits claimants are asked to provide information within 30 days when undergoing checks for error and fraud.</p><p> </p><p>The information about the estimate of the number of recipients of child tax credit and working tax credit whose payments have been erroneously stopped in each year from 2010 to date is not available in the form requested.</p><p> </p><p>However, if a claimant believes that an incorrect decision<del class="ministerial">s</del> has been made, they are able to request a review (now known as a Mandatory Reconsideration). If a claimant believes the review decision to be wrong, they may appeal to an independent tribunal. During reviews or at appeal, additional information is often provided that could have supported the original claim, had it been made available earlier in the process. The proportion of reviews and appeals that result in the original decision being changed remains small in proportion to the total number of cases processed.</p><p> </p><p>Tax credits are often reinstated when information to support the claim is provided after the initial decision has been taken. Since November 2014 to mid-August 2016 the Contractor has amended 6,755 decisions following the receipt of a mandatory reconsideration. Since the start of the contract to mid-August 2016 the Authority has amended 280 decisions following consideration of customer appeals from a total of around 660,000 cases where SYNNEX-Concentrix has completed its checks.</p><p> </p><p>HMRC does not hold information on how many of these were reinstated following a cancellation and how many were adjusted following an amendment to an award.</p><p> </p><p>For reasons of commercial sensitivity, HMRC does not disclose its intent around either Clauses B5 or E6 of the contract. For similar reasons, HMRC does not publish the reports completed at the end of each Measurement Period at this time nor disclose the number and value of fines and penalties incurred by SYNNEX-Concentrix under its contract with HMRC.</p><p> </p> answering member constituency Battersea answering member printed Jane Ellison question first answered 12/09/2016 16:34:44 question first ministerially corrected 02/12/2016 11:30:16 answering member 3918 label Biography information for Jane Ellison previous answer version 11013 answering member constituency Battersea answering member printed Jane Ellison answering member 3918 label Biography information for Jane Ellison
	tabling member	4473 label Biography information for Louise Haigh

574020

	registered interest
	date	02/09/2016
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Concentrix
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, with reference to the HM Revenue and Customs Benefits and Credits, Error and Fraud Adding Capacity 444 contract between SYNNEX-Concentrix UK Limited and HM Revenue and Customs, if he will publish the reports completed at the end of each Measurement Period on key performance indicators and standard performance indicators since that contract commenced.
	tabling member constituency	Sheffield, Heeley
	tabling member printed	Louise Haigh
	uin	44655
	answer	answer is ministerial correction date of answer 12/09/2016 answer text <p>HM Revenue and Customs (HMRC) and SYNNEX-Concentrix have arrangements for regular and frequent communications including weekly and monthly meetings as well as other discussions on a day-to-day basis.</p><p> </p><p>Since the beginning of the contract between SYNNEX-Concentrix and HMRC in November 2014 to 11 September 2016, SYNNEX-Concentrix have considered around 667,000 cases of which around 103,000 cases have been amended</p><p> </p><p>The total savings in Annually Managed Expenditure were £2.3 million in 2014-15, £122.3 million in 2015-16 and £159.5 million in 2016-17 to mid- August 2016. The total to date is £284.1 million since commencement of the contract in November 14.</p><p> </p><p>SYNNEX-Concentrix has achieved the 75 day service level agreement throughout the contract period to date.</p><p> </p><p>Since the contract variation in October 2015 to the end of August 2016, there have been a) 13 Amber Green Failures, b) 9 Amber failures, c) 10 red failures and d) 13 Black Failures of Key Performance Indicators. During this same period there have been 1,410 checks of these indicators.</p><p> </p><p>Since the start of the contract, the average waiting time for SYNNEX-Concentrix to answer telephone calls has been 6 minutes and 53 seconds and the maximum waiting time for one individual was 1 hour 5 minutes and 34 seconds.</p><p> </p><p>Since the contract commenced in November 2014 to mid-August 2016, the average length of time taken between SYNNEX-Concentrix starting to work a mandatory reconsideration and SYNNEX-Concentrix making a decision is 23 days.</p><p> </p><p>These cases are not generally erroneous, but tend to arise when further information is provided by the claimant, allowing SYNNEX-Concentrix to review the case after the initial decision has been made.</p><p>There are currently no tax credit Mandatory Reconsiderations being worked by SYNNEX-Concentrix that are over the target timescale. The table below provides the number of mandatory reconsiderations and appeals that have been received in each financial year since the commencement of the contract.</p><p> </p><table><tbody><tr><td><p><strong>Appeals</strong></p></td><td><p><strong>Number Received</strong></p></td></tr><tr><td><p>2014/15</p></td><td><p><del class="ministerial">0</del><ins class="ministerial">3</ins></p></td></tr><tr><td><p>2015/16</p></td><td><p><del class="ministerial">365</del><ins class="ministerial">383</ins></p></td></tr><tr><td><p>2016/17 to <del class="ministerial">mid-</del><ins class="ministerial">31</ins>August 16</p></td><td><p><del class="ministerial">167</del><ins class="ministerial">169</ins></p></td></tr><tr><td><p><strong>Mandatory Reconsiderations</strong></p></td><td><p><strong>Number Received</strong></p></td></tr><tr><td><p>2014/15</p></td><td><p><del class="ministerial">436</del><ins class="ministerial">76</ins></p></td></tr><tr><td><p>2015/16</p></td><td><p><del class="ministerial">2042</del><ins class="ministerial">7904</ins></p></td></tr><tr><td><p>2016/17 to <del class="ministerial">mid-</del><ins class="ministerial">31</ins>August 16</p></td><td><p><del class="ministerial">7989</del><ins class="ministerial">3495</ins></p></td></tr></tbody></table><p> </p><p>The total number of appeals received is about 0.08% of all decisions SYNNEX-Concentrix made in the same period. The total number of Mandatory Reconsiderations received is about 1.6% of all decisions SYNNEX-Concentrix made.</p><p> </p><p>Tax credits claimants are asked to provide information within 30 days when undergoing checks for error and fraud.</p><p> </p><p>The information about the estimate of the number of recipients of child tax credit and working tax credit whose payments have been erroneously stopped in each year from 2010 to date is not available in the form requested.</p><p> </p><p>However, if a claimant believes that an incorrect decision<del class="ministerial">s</del> has been made, they are able to request a review (now known as a Mandatory Reconsideration). If a claimant believes the review decision to be wrong, they may appeal to an independent tribunal. During reviews or at appeal, additional information is often provided that could have supported the original claim, had it been made available earlier in the process. The proportion of reviews and appeals that result in the original decision being changed remains small in proportion to the total number of cases processed.</p><p> </p><p>Tax credits are often reinstated when information to support the claim is provided after the initial decision has been taken. Since November 2014 to mid-August 2016 the Contractor has amended 6,755 decisions following the receipt of a mandatory reconsideration. Since the start of the contract to mid-August 2016 the Authority has amended 280 decisions following consideration of customer appeals from a total of around 660,000 cases where SYNNEX-Concentrix has completed its checks.</p><p> </p><p>HMRC does not hold information on how many of these were reinstated following a cancellation and how many were adjusted following an amendment to an award.</p><p> </p><p>For reasons of commercial sensitivity, HMRC does not disclose its intent around either Clauses B5 or E6 of the contract. For similar reasons, HMRC does not publish the reports completed at the end of each Measurement Period at this time nor disclose the number and value of fines and penalties incurred by SYNNEX-Concentrix under its contract with HMRC.</p><p> </p> answering member constituency Battersea answering member printed Jane Ellison question first answered 12/09/2016 16:34:44 question first ministerially corrected 02/12/2016 11:32:40 answering member 3918 label Biography information for Jane Ellison previous answer version 11006 answering member constituency Battersea answering member printed Jane Ellison answering member 3918 label Biography information for Jane Ellison
	tabling member	4473 label Biography information for Louise Haigh

574021

	registered interest
	date	02/09/2016
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Concentrix
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, with reference to the HM Revenue and Customs Benefits and Credits, Error and Fraud Adding Capacity 444 contract between SYNNEX-Concentrix UK Limited and HM Revenue and Customs, how many (a) amber green performance failures, (b) amber performance failures, (c) red performance failures and (d) black performance failures have been incurred by the contractor.
	tabling member constituency	Sheffield, Heeley
	tabling member printed	Louise Haigh
	uin	44656
	answer	answer is ministerial correction date of answer 12/09/2016 answer text <p>HM Revenue and Customs (HMRC) and SYNNEX-Concentrix have arrangements for regular and frequent communications including weekly and monthly meetings as well as other discussions on a day-to-day basis.</p><p> </p><p>Since the beginning of the contract between SYNNEX-Concentrix and HMRC in November 2014 to 11 September 2016, SYNNEX-Concentrix have considered around 667,000 cases of which around 103,000 cases have been amended</p><p> </p><p>The total savings in Annually Managed Expenditure were £2.3 million in 2014-15, £122.3 million in 2015-16 and £159.5 million in 2016-17 to mid- August 2016. The total to date is £284.1 million since commencement of the contract in November 14.</p><p> </p><p>SYNNEX-Concentrix has achieved the 75 day service level agreement throughout the contract period to date.</p><p> </p><p>Since the contract variation in October 2015 to the end of August 2016, there have been a) 13 Amber Green Failures, b) 9 Amber failures, c) 10 red failures and d) 13 Black Failures of Key Performance Indicators. During this same period there have been 1,410 checks of these indicators.</p><p> </p><p>Since the start of the contract, the average waiting time for SYNNEX-Concentrix to answer telephone calls has been 6 minutes and 53 seconds and the maximum waiting time for one individual was 1 hour 5 minutes and 34 seconds.</p><p> </p><p>Since the contract commenced in November 2014 to mid-August 2016, the average length of time taken between SYNNEX-Concentrix starting to work a mandatory reconsideration and SYNNEX-Concentrix making a decision is 23 days.</p><p> </p><p>These cases are not generally erroneous, but tend to arise when further information is provided by the claimant, allowing SYNNEX-Concentrix to review the case after the initial decision has been made.</p><p>There are currently no tax credit Mandatory Reconsiderations being worked by SYNNEX-Concentrix that are over the target timescale. The table below provides the number of mandatory reconsiderations and appeals that have been received in each financial year since the commencement of the contract.</p><p> </p><table><tbody><tr><td><p><strong>Appeals</strong></p></td><td><p><strong>Number Received</strong></p></td></tr><tr><td><p>2014/15</p></td><td><p><del class="ministerial">0</del><ins class="ministerial">3</ins></p></td></tr><tr><td><p>2015/16</p></td><td><p><del class="ministerial">365</del><ins class="ministerial">383</ins></p></td></tr><tr><td><p>2016/17 to <del class="ministerial">mid-</del><ins class="ministerial">31</ins>August 16</p></td><td><p><del class="ministerial">167</del><ins class="ministerial">169</ins></p></td></tr><tr><td><p><strong>Mandatory Reconsiderations</strong></p></td><td><p><strong>Number Received</strong></p></td></tr><tr><td><p>2014/15</p></td><td><p><del class="ministerial">436</del><ins class="ministerial">76</ins></p></td></tr><tr><td><p>2015/16</p></td><td><p><del class="ministerial">2042</del><ins class="ministerial">7904</ins></p></td></tr><tr><td><p>2016/17 to <del class="ministerial">mid-</del><ins class="ministerial">31</ins>August 16</p></td><td><p><del class="ministerial">7989</del><ins class="ministerial">3495</ins></p></td></tr></tbody></table><p> </p><p>The total number of appeals received is about 0.08% of all decisions SYNNEX-Concentrix made in the same period. The total number of Mandatory Reconsiderations received is about 1.6% of all decisions SYNNEX-Concentrix made.</p><p> </p><p>Tax credits claimants are asked to provide information within 30 days when undergoing checks for error and fraud.</p><p> </p><p>The information about the estimate of the number of recipients of child tax credit and working tax credit whose payments have been erroneously stopped in each year from 2010 to date is not available in the form requested.</p><p> </p><p>However, if a claimant believes that an incorrect decision<del class="ministerial">s</del> has been made, they are able to request a review (now known as a Mandatory Reconsideration). If a claimant believes the review decision to be wrong, they may appeal to an independent tribunal. During reviews or at appeal, additional information is often provided that could have supported the original claim, had it been made available earlier in the process. The proportion of reviews and appeals that result in the original decision being changed remains small in proportion to the total number of cases processed.</p><p> </p><p>Tax credits are often reinstated when information to support the claim is provided after the initial decision has been taken. Since November 2014 to mid-August 2016 the Contractor has amended 6,755 decisions following the receipt of a mandatory reconsideration. Since the start of the contract to mid-August 2016 the Authority has amended 280 decisions following consideration of customer appeals from a total of around 660,000 cases where SYNNEX-Concentrix has completed its checks.</p><p> </p><p>HMRC does not hold information on how many of these were reinstated following a cancellation and how many were adjusted following an amendment to an award.</p><p> </p><p>For reasons of commercial sensitivity, HMRC does not disclose its intent around either Clauses B5 or E6 of the contract. For similar reasons, HMRC does not publish the reports completed at the end of each Measurement Period at this time nor disclose the number and value of fines and penalties incurred by SYNNEX-Concentrix under its contract with HMRC.</p><p> </p> answering member constituency Battersea answering member printed Jane Ellison question first answered 12/09/2016 16:34:44 question first ministerially corrected 02/12/2016 11:34:02 answering member 3918 label Biography information for Jane Ellison previous answer version 11007 answering member constituency Battersea answering member printed Jane Ellison answering member 3918 label Biography information for Jane Ellison
	tabling member	4473 label Biography information for Louise Haigh

574024

	registered interest
	date	02/09/2016
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Concentrix
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, what estimate he has made of the (a) number and (b) value of fines and penalties incurred by SYNNEX-Concentrix under its contract with HM Revenue and Customs relating to error and fraud.
	tabling member constituency	Sheffield, Heeley
	tabling member printed	Louise Haigh
	uin	44719
	answer	answer is ministerial correction date of answer 12/09/2016 answer text <p>HM Revenue and Customs (HMRC) and SYNNEX-Concentrix have arrangements for regular and frequent communications including weekly and monthly meetings as well as other discussions on a day-to-day basis.</p><p> </p><p>Since the beginning of the contract between SYNNEX-Concentrix and HMRC in November 2014 to 11 September 2016, SYNNEX-Concentrix have considered around 667,000 cases of which around 103,000 cases have been amended</p><p> </p><p>The total savings in Annually Managed Expenditure were £2.3 million in 2014-15, £122.3 million in 2015-16 and £159.5 million in 2016-17 to mid- August 2016. The total to date is £284.1 million since commencement of the contract in November 14.</p><p> </p><p>SYNNEX-Concentrix has achieved the 75 day service level agreement throughout the contract period to date.</p><p> </p><p>Since the contract variation in October 2015 to the end of August 2016, there have been a) 13 Amber Green Failures, b) 9 Amber failures, c) 10 red failures and d) 13 Black Failures of Key Performance Indicators. During this same period there have been 1,410 checks of these indicators.</p><p> </p><p>Since the start of the contract, the average waiting time for SYNNEX-Concentrix to answer telephone calls has been 6 minutes and 53 seconds and the maximum waiting time for one individual was 1 hour 5 minutes and 34 seconds.</p><p> </p><p>Since the contract commenced in November 2014 to mid-August 2016, the average length of time taken between SYNNEX-Concentrix starting to work a mandatory reconsideration and SYNNEX-Concentrix making a decision is 23 days.</p><p> </p><p>These cases are not generally erroneous, but tend to arise when further information is provided by the claimant, allowing SYNNEX-Concentrix to review the case after the initial decision has been made.</p><p>There are currently no tax credit Mandatory Reconsiderations being worked by SYNNEX-Concentrix that are over the target timescale. The table below provides the number of mandatory reconsiderations and appeals that have been received in each financial year since the commencement of the contract.</p><p> </p><table><tbody><tr><td><p><strong>Appeals</strong></p></td><td><p><strong>Number Received</strong></p></td></tr><tr><td><p>2014/15</p></td><td><p><del class="ministerial">0</del><ins class="ministerial">3</ins></p></td></tr><tr><td><p>2015/16</p></td><td><p><del class="ministerial">365</del><ins class="ministerial">383</ins></p></td></tr><tr><td><p>2016/17 to <del class="ministerial">mid-</del><ins class="ministerial">31</ins>August 16</p></td><td><p><del class="ministerial">167</del><ins class="ministerial">169</ins></p></td></tr><tr><td><p><strong>Mandatory Reconsiderations</strong></p></td><td><p><strong>Number Received</strong></p></td></tr><tr><td><p>2014/15</p></td><td><p><del class="ministerial">436</del><ins class="ministerial">76</ins></p></td></tr><tr><td><p>2015/16</p></td><td><p><del class="ministerial">2042</del><ins class="ministerial">7904</ins></p></td></tr><tr><td><p>2016/17 to <del class="ministerial">mid-</del><ins class="ministerial">31</ins>August 16</p></td><td><p><del class="ministerial">7989</del><ins class="ministerial">3495</ins></p></td></tr></tbody></table><p> </p><p>The total number of appeals received is about 0.08% of all decisions SYNNEX-Concentrix made in the same period. The total number of Mandatory Reconsiderations received is about 1.6% of all decisions SYNNEX-Concentrix made.</p><p> </p><p>Tax credits claimants are asked to provide information within 30 days when undergoing checks for error and fraud.</p><p> </p><p>The information about the estimate of the number of recipients of child tax credit and working tax credit whose payments have been erroneously stopped in each year from 2010 to date is not available in the form requested.</p><p> </p><p>However, if a claimant believes that an incorrect decision<del class="ministerial">s</del> has been made, they are able to request a review (now known as a Mandatory Reconsideration). If a claimant believes the review decision to be wrong, they may appeal to an independent tribunal. During reviews or at appeal, additional information is often provided that could have supported the original claim, had it been made available earlier in the process. The proportion of reviews and appeals that result in the original decision being changed remains small in proportion to the total number of cases processed.</p><p> </p><p>Tax credits are often reinstated when information to support the claim is provided after the initial decision has been taken. Since November 2014 to mid-August 2016 the Contractor has amended 6,755 decisions following the receipt of a mandatory reconsideration. Since the start of the contract to mid-August 2016 the Authority has amended 280 decisions following consideration of customer appeals from a total of around 660,000 cases where SYNNEX-Concentrix has completed its checks.</p><p> </p><p>HMRC does not hold information on how many of these were reinstated following a cancellation and how many were adjusted following an amendment to an award.</p><p> </p><p>For reasons of commercial sensitivity, HMRC does not disclose its intent around either Clauses B5 or E6 of the contract. For similar reasons, HMRC does not publish the reports completed at the end of each Measurement Period at this time nor disclose the number and value of fines and penalties incurred by SYNNEX-Concentrix under its contract with HMRC.</p><p> </p> answering member constituency Battersea answering member printed Jane Ellison question first answered 12/09/2016 16:34:44 question first ministerially corrected 02/12/2016 11:29:10 answering member 3918 label Biography information for Jane Ellison previous answer version 11008 answering member constituency Battersea answering member printed Jane Ellison answering member 3918 label Biography information for Jane Ellison
	tabling member	4473 label Biography information for Louise Haigh

574025

	registered interest
	date	02/09/2016
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Concentrix
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, whether his Department plans to exercise Clause E6 on extension of the initial contract period of HM Revenue and Customs' contract with SYNNEX-Concentrix relating to error and fraud after 5 May 2017.
	tabling member constituency	Sheffield, Heeley
	tabling member printed	Louise Haigh
	uin	44720
	answer	answer is ministerial correction date of answer 12/09/2016 answer text <p>HM Revenue and Customs (HMRC) and SYNNEX-Concentrix have arrangements for regular and frequent communications including weekly and monthly meetings as well as other discussions on a day-to-day basis.</p><p> </p><p>Since the beginning of the contract between SYNNEX-Concentrix and HMRC in November 2014 to 11 September 2016, SYNNEX-Concentrix have considered around 667,000 cases of which around 103,000 cases have been amended</p><p> </p><p>The total savings in Annually Managed Expenditure were £2.3 million in 2014-15, £122.3 million in 2015-16 and £159.5 million in 2016-17 to mid- August 2016. The total to date is £284.1 million since commencement of the contract in November 14.</p><p> </p><p>SYNNEX-Concentrix has achieved the 75 day service level agreement throughout the contract period to date.</p><p> </p><p>Since the contract variation in October 2015 to the end of August 2016, there have been a) 13 Amber Green Failures, b) 9 Amber failures, c) 10 red failures and d) 13 Black Failures of Key Performance Indicators. During this same period there have been 1,410 checks of these indicators.</p><p> </p><p>Since the start of the contract, the average waiting time for SYNNEX-Concentrix to answer telephone calls has been 6 minutes and 53 seconds and the maximum waiting time for one individual was 1 hour 5 minutes and 34 seconds.</p><p> </p><p>Since the contract commenced in November 2014 to mid-August 2016, the average length of time taken between SYNNEX-Concentrix starting to work a mandatory reconsideration and SYNNEX-Concentrix making a decision is 23 days.</p><p> </p><p>These cases are not generally erroneous, but tend to arise when further information is provided by the claimant, allowing SYNNEX-Concentrix to review the case after the initial decision has been made.</p><p>There are currently no tax credit Mandatory Reconsiderations being worked by SYNNEX-Concentrix that are over the target timescale. The table below provides the number of mandatory reconsiderations and appeals that have been received in each financial year since the commencement of the contract.</p><p> </p><table><tbody><tr><td><p><strong>Appeals</strong></p></td><td><p><strong>Number Received</strong></p></td></tr><tr><td><p>2014/15</p></td><td><p><del class="ministerial">0</del><ins class="ministerial">3</ins></p></td></tr><tr><td><p>2015/16</p></td><td><p><del class="ministerial">365</del><ins class="ministerial">383</ins></p></td></tr><tr><td><p>2016/17 to <del class="ministerial">mid-</del><ins class="ministerial">31</ins>August 16</p></td><td><p><del class="ministerial">167</del><ins class="ministerial">169</ins></p></td></tr><tr><td><p><strong>Mandatory Reconsiderations</strong></p></td><td><p><strong>Number Received</strong></p></td></tr><tr><td><p>2014/15</p></td><td><p><del class="ministerial">436</del><ins class="ministerial">76</ins></p></td></tr><tr><td><p>2015/16</p></td><td><p><del class="ministerial">2042</del><ins class="ministerial">7904</ins></p></td></tr><tr><td><p>2016/17 to <del class="ministerial">mid-</del><ins class="ministerial">31</ins>August 16</p></td><td><p><del class="ministerial">7989</del><ins class="ministerial">3495</ins></p></td></tr></tbody></table><p> </p><p>The total number of appeals received is about 0.08% of all decisions SYNNEX-Concentrix made in the same period. The total number of Mandatory Reconsiderations received is about 1.6% of all decisions SYNNEX-Concentrix made.</p><p> </p><p>Tax credits claimants are asked to provide information within 30 days when undergoing checks for error and fraud.</p><p> </p><p>The information about the estimate of the number of recipients of child tax credit and working tax credit whose payments have been erroneously stopped in each year from 2010 to date is not available in the form requested.</p><p> </p><p>However, if a claimant believes that an incorrect decision<del class="ministerial">s</del> has been made, they are able to request a review (now known as a Mandatory Reconsideration). If a claimant believes the review decision to be wrong, they may appeal to an independent tribunal. During reviews or at appeal, additional information is often provided that could have supported the original claim, had it been made available earlier in the process. The proportion of reviews and appeals that result in the original decision being changed remains small in proportion to the total number of cases processed.</p><p> </p><p>Tax credits are often reinstated when information to support the claim is provided after the initial decision has been taken. Since November 2014 to mid-August 2016 the Contractor has amended 6,755 decisions following the receipt of a mandatory reconsideration. Since the start of the contract to mid-August 2016 the Authority has amended 280 decisions following consideration of customer appeals from a total of around 660,000 cases where SYNNEX-Concentrix has completed its checks.</p><p> </p><p>HMRC does not hold information on how many of these were reinstated following a cancellation and how many were adjusted following an amendment to an award.</p><p> </p><p>For reasons of commercial sensitivity, HMRC does not disclose its intent around either Clauses B5 or E6 of the contract. For similar reasons, HMRC does not publish the reports completed at the end of each Measurement Period at this time nor disclose the number and value of fines and penalties incurred by SYNNEX-Concentrix under its contract with HMRC.</p><p /><p /> <p> </p> answering member constituency Battersea answering member printed Jane Ellison question first answered 12/09/2016 16:34:44 question first ministerially corrected 02/12/2016 11:29:27 answering member 3918 label Biography information for Jane Ellison previous answer version 11009 answering member constituency Battersea answering member printed Jane Ellison answering member 3918 label Biography information for Jane Ellison
	tabling member	4473 label Biography information for Louise Haigh

57913

	registered interest
	date	04/06/2014
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Welfare Tax Credits
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, what the value was of the average claim for tax credit made by people who were (a) out of work, (b) self-employed and (c) employed in each of the last five years.
	tabling member constituency	Leeds West
	tabling member printed	Rachel Reeves
	uin	198956
	answer	answer is ministerial correction date of answer 10/06/2014 answer text <p>The following table is based on finalised tax credits administrative data for each financial year. The latest data available are 2012-13.</p><p> </p><table><tbody><tr><td rowspan="2"><p>Tax Year</p></td><td> </td><td colspan="3"><p>Average tax credit award for households who are classified as 'in work'</p></td></tr><tr><td><p>Average tax credit award for households who are classified as 'out of work'</p></td><td><p>Households who are classified as self employed only</p></td><td><p>Households who are classified as employed only</p></td><td><p>Households who are classified as both employed and self employed</p></td></tr><tr><td><p>2008-09</p></td><td><p>£4,700</p></td><td><p>£6,500</p></td><td><p>£3,300</p></td><td><p>£3,700</p></td></tr><tr><td><p>2009-10</p></td><td><p>£5,000</p></td><td><p>£6,800</p></td><td><p>£3,700</p></td><td><p>£4,000</p></td></tr><tr><td><p>2010-11</p></td><td><p>£5,200</p></td><td><p>£6,900</p></td><td><p>£3,900</p></td><td><p>£4,100</p></td></tr><tr><td><p>2011-12</p></td><td><p>£5,600</p></td><td><p>£7,200</p></td><td><p>£4,500</p></td><td><p>£4,800</p></td></tr><tr><td><p>2012-13</p></td><td><p>£6,000</p></td><td><p>£<del class="ministerial">7,600</del> <ins class="ministerial"><ins>7,500</ins></ins></p></td><td><p>£<del class="ministerial">6,300</del> <ins class="ministerial"><ins>6,200</ins></ins></p></td><td><p>£<del class="ministerial">6,400</del> <ins class="ministerial"><ins>6,000</ins></ins></p></td></tr></tbody></table><p> </p><p>These figures have been rounded to the nearest £100.</p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p>The increase in average tax credit awards in 2012-13 can largely be explained by the removal of the ‘Second Income Threshold’ in April 2012. This policy removed a number of higher income households from the tax credit population. As higher income households generally have lower tax credits awards, the effect of removing these households increases the average award.</p><p> </p><p> </p> answering member constituency Loughborough answering member printed Nicky Morgan question first answered 10/06/2014 09:38:55 question first ministerially corrected 24/03/2015 12:39:18 answering member 4027 label Biography information for Baroness Morgan of Cotes previous answer version 268 answering member constituency Loughborough answering member printed Nicky Morgan answering member 4027 label Biography information for Baroness Morgan of Cotes
	tabling member	4031 label Biography information for Rachel Reeves

58429

	registered interest
	date	05/06/2014
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Working Tax Credit: Bolton
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, how much has been paid through working tax credits to people in Bolton North East constituency in each of the last three years.
	tabling member constituency	Bolton North East
	tabling member printed	Mr David Crausby
	uin	199151
	answer	answer is ministerial correction date of answer 12/06/2014 answer text <p>Table 1: Bolton North East constituency Working Tax Credit entitlement</p><p> </p><table><tbody><tr><td><p>Tax Year</p></td><td><p>Total WTC entitlement</p></td></tr><tr><td><p>2010-11</p></td><td><p>£19 million</p></td></tr><tr><td><p>2011-12</p></td><td><p>£18 million</p></td></tr><tr><td><p>2012-13</p></td><td><p>£1<del class="ministerial">7</del><ins class="ministerial">6</ins> million</p></td></tr></tbody></table><p> </p><p> </p><p>These figures have been rounded to the nearest £ million.</p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 12/06/2014 14:42:34 question first ministerially corrected 24/03/2015 12:39:34 answering member 1529 label Biography information for Mr David Gauke previous answer version 939 answering member constituency South West Hertfordshire answering member printed Mr David Gauke answering member 1529 label Biography information for Mr David Gauke
	tabling member	437 label Biography information for Sir David Crausby

61038

	registered interest
	date	10/06/2014
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Welfare Tax Credits
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, what the total value was of tax credits paid to claimants who were (a) out of work, (b) self-employed and (c) employed in each of the last five years.
	tabling member constituency	Leeds West
	tabling member printed	Rachel Reeves
	uin	199850
	answer	answer is ministerial correction date of answer 17/06/2014 answer text <p><strong>The following table is </strong><strong>based on finalised tax credits administrative data for each financial year. The latest data available are 2012-13. </strong></p><p> </p><table><tbody><tr><td> </td><td> </td><td> </td><td> </td><td><p>£million</p></td></tr><tr><td rowspan="2"><p>Tax Year</p></td><td> </td><td colspan="3"><p>Total entitlement for households who are classified as 'in work'</p></td></tr><tr><td><p>Total entitlement for households who are classified as 'out of work'</p></td><td><p>Households who are classified as self employed only</p></td><td><p>Households who are classified as employed only</p></td><td><p>Households who are classified as both employed and self employed</p></td></tr><tr><td><p>2008-09</p></td><td><p>£6,811</p></td><td><p>£2,376</p></td><td><p>£14,315</p></td><td><p>£1,615</p></td></tr><tr><td><p>2009-10</p></td><td><p>£7,486</p></td><td><p>£2,780</p></td><td><p>£15,260</p></td><td><p>£1,845</p></td></tr><tr><td><p>2010-11</p></td><td><p>£7,606</p></td><td><p>£3,036</p></td><td><p>£15,908</p></td><td><p>£1,992</p></td></tr><tr><td><p>2011-12</p></td><td><p>£8,138</p></td><td><p>£3,327</p></td><td><p>£15,730</p></td><td><p>£2,009</p></td></tr><tr><td><p>2012-13</p></td><td><p>£<del class="ministerial">8,936</del> <ins class="ministerial"><ins>8,903</ins></ins></p></td><td><p>£<del class="ministerial">3,420 </del> <ins class="ministerial"><ins>3,361</ins></ins></p></td><td><p>£<del class="ministerial">15,256</del> <ins class="ministerial"><ins>14,610</ins></ins></p></td><td><p>£<del class="ministerial">2,007</del> <ins class="ministerial"><ins>1,905</ins></ins></p></td></tr></tbody></table><p> </p><p> </p><p><strong>Data from ONS Labour Market statistics show that self employment as a proportion of total UK employment has been growing since around 2003 and is part of a long term trend.</strong></p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p> answering member constituency Loughborough answering member printed Nicky Morgan previous answer version 1685 answering member constituency Loughborough answering member printed Nicky Morgan answering member 4027 label Biography information for Baroness Morgan of Cotes 1787 answering member constituency Loughborough answering member printed Nicky Morgan answering member 4027 label Biography information for Baroness Morgan of Cotes question first answered 17/06/2014 15:11:28 question first ministerially corrected 24/03/2015 12:39:09 answering member 4027 label Biography information for Baroness Morgan of Cotes
	tabling member	4031 label Biography information for Rachel Reeves

64002

	registered interest
	date	25/06/2014
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Welfare Tax Credits: Self-employed
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, how many self-employed people claimed (a) child tax credits and (b) working tax credits in each of the last 10 years.
	tabling member constituency	East Ham
	tabling member printed	Stephen Timms
	uin	202509
	answer	answer is ministerial correction date of answer 03/07/2014 answer text <p>The following table is based on finalised tax credits administrative data for each financial year. The latest data available are 2012-13.</p><p> </p><table><tbody><tr><td> </td><td colspan="2"><p><em>Thousands</em></p></td></tr><tr><td><p>Tax Year</p></td><td colspan="2"><p>Number of families in receipt of tax credits containing at least one member identified as self-employed</p></td></tr><tr><td> </td><td><p>Families benefitting from both WTC and CTC</p></td><td><p>Families benefitting from WTC Only</p></td></tr><tr><td><p>2007-08</p></td><td><p>740</p></td><td><p>80</p></td></tr><tr><td><p>2008-09</p></td><td><p>760</p></td><td><p>100</p></td></tr><tr><td><p>2009-10</p></td><td><p>780</p></td><td><p>130</p></td></tr><tr><td><p>2010-11</p></td><td><p>800</p></td><td><p>150</p></td></tr><tr><td><p>2011-12</p></td><td><p>750</p></td><td><p>160</p></td></tr><tr><td><p>2012-13</p></td><td><p>600</p></td><td><p><del class="ministerial">170</del> <ins class="ministerial">169</ins></p></td></tr></tbody></table><p> </p><p>Data from earlier years is only available at disproportionate cost.</p><p> </p><p>The decrease in the number of self employed households in 2012-13 can largely be explained by the removal of the ‘Second Income Threshold’ of tax credits in April 2012. This policy change removed a large number of higher income households from the whole tax credits population.</p><p> </p><p> </p><p>In general, there is and has been a long term trend of growth in the number of self employed people.</p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 03/07/2014 15:57:45 question first ministerially corrected 24/03/2015 11:57:50 answering member 1529 label Biography information for Mr David Gauke previous answer version 7782 answering member constituency South West Hertfordshire answering member printed Mr David Gauke answering member 1529 label Biography information for Mr David Gauke
	tabling member	163 label Biography information for Sir Stephen Timms

64577

	registered interest
	date	27/06/2014
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Welfare Tax Credits: York
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, how many families in (a) York Central constituency and (b) York Unitary Authority area received child and working tax credits in 2009 and in each year since.
	tabling member constituency	York Central
	tabling member printed	Hugh Bayley
	uin	202934
	answer	answer is ministerial correction date of answer 02/07/2014 answer text <p>The finalised annual award Child and Working Tax Credits statistics for 2012-13 are available here:</p><p> </p><p><a href="https://www.gov.uk/government/publications/personal-tax-credits-finalised-award-statistics-geographical-statistics-2012-to-2013" target="_blank">https://www.gov.uk/government/publications/personal-tax-credits-finalised-award-statistics-geographical-statistics-2012-to-2013</a></p><p> </p><p><ins class="ministerial"><ins>Since </ins><ins>the original PQ answer was issued, HM Revenue and Customs</ins><ins> have revised figures for finalised Child and Working Tax Credit Statistics for 2012-13. As such, figures in the referenced publication of interest may </ins><ins>have </ins><ins>be</ins><ins>en</ins><ins> subject to change</ins><ins>.</ins></ins></p><p> </p><p>The finalised annual award Child and Working Tax Credits statistics for 2011-12 are available here:</p><p> </p><p><a href="https://www.gov.uk/government/publications/personal-tax-credits-finalised-award-statistics-geographical-statistics" target="_blank">https://www.gov.uk/government/publications/personal-tax-credits-finalised-award-statistics-geographical-statistics</a></p><p> </p><p>For the years 2009-10 to 2010-11, please refer to the archived publication webpage:</p><p> </p><p><a href="http://webarchive.nationalarchives.gov.uk/20121106034103/http:/www.hmrc.gov.uk/stats/personal-tax-credits/final-award-geog.htm" target="_blank">http://webarchive.nationalarchives.gov.uk/20121106034103/http://www.hmrc.gov.uk/stats/personal-tax-credits/final-award-geog.htm</a></p><p> </p><p>Table 2 of these publications provide a breakdown of figures by local authority, including York.</p><p> </p><p> </p><p>Table 3 of these publications provide a breakdown of figures by parliamentary constituency, including York Central.</p> answering member constituency Loughborough answering member printed Nicky Morgan question first answered 02/07/2014 14:56:46 question first ministerially corrected 24/03/2015 11:55:28 answering member 4027 label Biography information for Baroness Morgan of Cotes previous answer version 7633 answering member constituency Loughborough answering member printed Nicky Morgan answering member 4027 label Biography information for Baroness Morgan of Cotes
	tabling member	385 label Biography information for Sir Hugh Bayley