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142228
star this property registered interest false more like this
star this property date less than 2014-11-06more like thismore than 2014-11-06
star this property answering body
Department of Health more like this
star this property answering dept id 17 more like this
star this property answering dept short name Health more like this
star this property answering dept sort name Health more like this
star this property hansard heading Health Services and Social Services more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Health, what assessment he has made of the recent report by Healthwatch England entitled, Suffering in Silence, published in October 2014; and if he will make a statement. more like this
star this property tabling member constituency Wycombe remove filter
star this property tabling member printed
Steve Baker more like this
star this property uin 213739 remove filter
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2014-11-18more like thismore than 2014-11-18
star this property answer text <p>Healthwatch England, and the local Healthwatch network, have an important role in the health and care system. They ensure the patient voice is heard nationally and locally and this includes how it feels to make a complaint about your healthcare as set out in <em>Suffering in Silence</em>. Local Healthwatch also signpost people to advice and support in making a complaint.</p><p> </p><p> </p><p> </p><p>There are legislative requirements in place which set out an overall framework on how complaints about health and care services should be handled. In response to <em>Hard Truths</em>, we initiated a wide-ranging programme of work dedicated to improving complaints handling involving stakeholders from across the health and care system. Healthwatch England is a key contributor to this work. Later this year we will set out what has been done to improve complaints handling in the context of our update on Hard Truths.</p><p> </p><p> </p><p> </p><p><strong> </strong></p><p> </p><p><strong> </strong></p><p> </p>
star this property answering member constituency North Norfolk more like this
star this property answering member printed Norman Lamb more like this
star this property question first answered
less than 2014-11-18T15:12:26.153Zmore like thismore than 2014-11-18T15:12:26.153Z
unstar this property answering member
1439
star this property label Biography information for Norman Lamb more like this
star this property tabling member
4064
unstar this property label Biography information for Mr Steve Baker more like this