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<p>The only time when renewal documents would not be processed is if they are received
after the deadline. The deadline is determined in legislation and claimants have one
calendar month to return their renewal forms - although duplicate forms and extensions
to the deadline can be considered if the claimant requests it.</p><p> </p><p>However,
all Personal Independence Payment renewal forms which are received after the deadline
are looked at to see if they satisfy the legal test to determine if there was a good
cause for lateness. If there was a good cause, the form is accepted; the case is <br>reconsidered
and the award review is processed.</p><p>Additionally, where vulnerable claimants
are identified as requiring additional support, further steps will be put in place
to ensure that the claimant has had the opportunity and support to provide all relevant
information before a final decision is made.</p><p> </p><p>I will be happy to look
into the specific details of this case if personal details are provided.</p>
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