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46855
unstar this property registered interest false more like this
star this property date remove filter
star this property answering body
HM Treasury more like this
star this property answering dept id 14 more like this
star this property answering dept short name Treasury more like this
star this property answering dept sort name CaTreasury more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask Mr Chancellor of the Exchequer, if he will put arrangements in place to enable telephone callers to the Tax Credit Office in Preston to raise queries with an official rather than through the automatic telephone system. more like this
star this property tabling member constituency Walsall North remove filter
star this property tabling member printed
Mr David Winnick more like this
star this property uin 195176 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2014-04-28more like thismore than 2014-04-28
star this property answer text <p>The introduction of HMRC's Intelligent Telephony Automation (ITA) system has enabled HMRC to significantly reduce call handling and call waiting times and increase satisfaction.</p><p> </p><p>The speech recognition technology system reacts to what the caller says instead of selecting an option by pushing a button on their phone. ITA allows customers to say what they want to discuss when they telephone HMRC. For the majority of customers, this means their queries are answered by tailored informational messages, without the need to speak to an adviser. If a customer still wants to speak to someone, ITA ensures the adviser is already aware of the customer's reason for calling, offering a more effective customer service.</p><p> </p><p>This enables HMRC to offer a more efficient and tailored customer service and where necessary, give the customer extra support.</p><p> </p> more like this
star this property answering member constituency South West Hertfordshire more like this
star this property answering member printed Mr David Gauke more like this
star this property question first answered
less than 2014-04-28T12:00:00.00Zmore like thismore than 2014-04-28T12:00:00.00Z
star this property answering member
1529
star this property label Biography information for Mr David Gauke remove filter
star this property tabling member
316
star this property label Biography information for Mr David Winnick more like this