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46802

	registered interest
	date	03/04/2014
	answering body	Prime Minister
	answering dept id	23
	answering dept short name	Prime Minister
	answering dept sort name	Prime Minister
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Prime Minister, pursuant to his contribution of 2 April 2014, Official Report, column 877, what the evidential basis was of his statement that the sale of the Royal Mail was in the manifesto of the last Government.
	tabling member constituency	Walsall North
	tabling member printed	Mr David Winnick
	uin	195115
	answer	answer is ministerial correction date of answer 08/04/2014 answer text <p>I was referring to the previous government's policy of seeking to part-privatise the Royal Mail.</p><p> </p> answering member constituency Witney answering member printed Mr David Cameron question first answered 08/04/2014 12:00:00 answering member 1467 label Biography information for Lord Cameron of Chipping Norton
	tabling member	316 label Biography information for Mr David Winnick

48028

	registered interest
	date	09/04/2014
	answering body	Leader of the House
	answering dept id	34
	answering dept short name	Leader of the House
	answering dept sort name	Leader of the House
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Leader of the House, if he will introduce and consult upon proposals for the Standards Committee to be replaced by a body consisting of a majority of lay members with representation of more than three hon. Members without voting rights.
	tabling member constituency	Walsall North
	tabling member printed	Mr David Winnick
	uin	196096
	answer	answer is ministerial correction date of answer 28/04/2014 answer text <p>The House strengthened its own procedures in January 2013 by reconstituting the Committee on Standards to include lay member representation, with a specific right to submit an opinion on any report of that Committee and to have it published.</p><p>I have had recent discussions with the Chair of the Committee on Standards, the Parliamentary Commissioner for Standards and other interested parties on ensuring that the standards regime for Members is as robust as it can be.</p><p>I expect the Committee on Standards to announce shortly terms of reference for an inquiry examining the current system, which draws on the recent report by the lay members of that Committee. I expect to follow up my discussions with the Committee on Standards in order further to strengthen lay members' scrutiny of standards matters. If any Member wishes to bring forward specific proposals for improvements to the system, this is of course something that both the Committee and the House will wish to consider.</p><p> </p> answering member constituency South Cambridgeshire answering member printed Mr Andrew Lansley question first answered 28/04/2014 12:00:00 answering member 123 label Biography information for Lord Lansley
	tabling member	316 label Biography information for Mr David Winnick

46789

	registered interest
	date	03/04/2014
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, if she will arrange for the hon. Member for Walsall North to receive a reply to her letter to the interim chief executive, HM Passport Office of 27 February 2014 on behalf of a constituent.
	tabling member constituency	Walsall North
	tabling member printed	Mr David Winnick
	uin	195117
	answer	answer is ministerial correction date of answer 08/04/2014 answer text <p> </p><p>Her Majesty's Passport Office replied to the hon. Member on 4 April 2014.</p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 08/04/2014 12:00:00 answering member 1530 label Biography information for James Brokenshire
	tabling member	316 label Biography information for Mr David Winnick

46245

	registered interest
	date	01/04/2014
	answering body	Department for Energy and Climate Change
	answering dept id	63
	answering dept short name	Energy and Climate Change
	answering dept sort name	Energy and Climate Change
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Energy and Climate Change, whether customers phoning Ofgem can speak to an employee in addition to using the automatic system; whether it is Ofgem's policy to advise callers to contact the nearest citizen's advice bureau for queries on energy firms and prices; and if he will make a statement.
	tabling member constituency	Walsall North
	tabling member printed	Mr David Winnick
	uin	194650
	answer	answer is ministerial correction date of answer 07/04/2014 answer text <p>Telephone calls to Ofgem's main telephone number initially lead to an automated system, where complaints or inquiries about an energy company or a need for advice lead to a recorded message advising the person to contact the relevant energy company or Government-funded Citizen's consumer service. If callers wish to speak to a named person, have an inquiry about Ofgem policies or have any other inquiry they will be transferred to a person.</p> answering member constituency Sevenoaks answering member printed Michael Fallon question first answered 07/04/2014 12:00:00 answering member 88 label Biography information for Sir Michael Fallon
	tabling member	316 label Biography information for Mr David Winnick

46855

	registered interest
	date	03/04/2014
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, if he will put arrangements in place to enable telephone callers to the Tax Credit Office in Preston to raise queries with an official rather than through the automatic telephone system.
	tabling member constituency	Walsall North
	tabling member printed	Mr David Winnick
	uin	195176
	answer	answer is ministerial correction date of answer 28/04/2014 answer text <p>The introduction of HMRC's Intelligent Telephony Automation (ITA) system has enabled HMRC to significantly reduce call handling and call waiting times and increase satisfaction.</p><p> </p><p>The speech recognition technology system reacts to what the caller says instead of selecting an option by pushing a button on their phone. ITA allows customers to say what they want to discuss when they telephone HMRC. For the majority of customers, this means their queries are answered by tailored informational messages, without the need to speak to an adviser. If a customer still wants to speak to someone, ITA ensures the adviser is already aware of the customer's reason for calling, offering a more effective customer service.</p><p> </p><p>This enables HMRC to offer a more efficient and tailored customer service and where necessary, give the customer extra support.</p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 28/04/2014 12:00:00 answering member 1529 label Biography information for Mr David Gauke
	tabling member	316 label Biography information for Mr David Winnick