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46802

	registered interest
	date	03/04/2014
	answering body	Prime Minister
	answering dept id	23
	answering dept short name	Prime Minister
	answering dept sort name	Prime Minister
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Prime Minister, pursuant to his contribution of 2 April 2014, Official Report, column 877, what the evidential basis was of his statement that the sale of the Royal Mail was in the manifesto of the last Government.
	tabling member constituency	Walsall North
	tabling member printed	Mr David Winnick
	uin	195115
	answer	answer is ministerial correction date of answer 08/04/2014 answer text <p>I was referring to the previous government's policy of seeking to part-privatise the Royal Mail.</p><p> </p> answering member constituency Witney answering member printed Mr David Cameron question first answered 08/04/2014 12:00:00 answering member 1467 label Biography information for Lord Cameron of Chipping Norton
	tabling member	316 label Biography information for Mr David Winnick

46855

	registered interest
	date	03/04/2014
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, if he will put arrangements in place to enable telephone callers to the Tax Credit Office in Preston to raise queries with an official rather than through the automatic telephone system.
	tabling member constituency	Walsall North
	tabling member printed	Mr David Winnick
	uin	195176
	answer	answer is ministerial correction date of answer 28/04/2014 answer text <p>The introduction of HMRC's Intelligent Telephony Automation (ITA) system has enabled HMRC to significantly reduce call handling and call waiting times and increase satisfaction.</p><p> </p><p>The speech recognition technology system reacts to what the caller says instead of selecting an option by pushing a button on their phone. ITA allows customers to say what they want to discuss when they telephone HMRC. For the majority of customers, this means their queries are answered by tailored informational messages, without the need to speak to an adviser. If a customer still wants to speak to someone, ITA ensures the adviser is already aware of the customer's reason for calling, offering a more effective customer service.</p><p> </p><p>This enables HMRC to offer a more efficient and tailored customer service and where necessary, give the customer extra support.</p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 28/04/2014 12:00:00 answering member 1529 label Biography information for Mr David Gauke
	tabling member	316 label Biography information for Mr David Winnick

46789

	registered interest
	date	03/04/2014
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, if she will arrange for the hon. Member for Walsall North to receive a reply to her letter to the interim chief executive, HM Passport Office of 27 February 2014 on behalf of a constituent.
	tabling member constituency	Walsall North
	tabling member printed	Mr David Winnick
	uin	195117
	answer	answer is ministerial correction date of answer 08/04/2014 answer text <p> </p><p>Her Majesty's Passport Office replied to the hon. Member on 4 April 2014.</p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 08/04/2014 12:00:00 answering member 1530 label Biography information for James Brokenshire
	tabling member	316 label Biography information for Mr David Winnick