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178857
unstar this property registered interest false more like this
star this property date less than 2015-02-10more like thismore than 2015-02-10
star this property answering body
Department for Culture Media and Sport more like this
star this property answering dept id 10 more like this
star this property answering dept short name Culture, Media and Sport more like this
star this property answering dept sort name Culture, Media and Sport more like this
star this property hansard heading Telecommunications: Ryedale more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Culture, Media and Sport, what steps his Department is taking to expedite the restoration of landline and internet services to more than 25 residences in Rillington and Sherburn in Ryedale following the breakage of a telephone pole on 20 January 2015. more like this
star this property tabling member constituency Thirsk and Malton remove filter
star this property tabling member printed
Miss Anne McIntosh more like this
star this property uin 224141 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2015-02-23more like thismore than 2015-02-23
star this property answer text <p>Ofcom expects providers to resolve network faults, however caused, as quickly as possible. The regulator also expects providers to deal fairly and sympathetically with consumers who experience a loss of service as a result of network issues. This could include giving compensation or by allowing customers to exit their contract without penalty.</p><p>The Communications Act requires telecoms providers to take appropriate measures to protect the security and resilience of their networks and services. When a security or availability incident occurs which has a significant impact on the operation of a network or service, the legislation requires the provider to report this to Ofcom. Ofcom monitors these reports closely and has the power to intervene if they believe a provider is not taking the appropriate measures.</p><p> </p><p>Ofcom has imposed minimum targets on Openreach requiring 80% of fault repairs to be completed within one to two working days of being notified and the company to report publicly on its performance, allowing Ofcom to monitor and intervene if required.</p><p>Consumers can pursue claims for compensation caused by line outages by contacting their communications providers. If they are unhappy with the outcome of their complaint or how their complaint has been handled, they are able to pursue the case through the registered Alternative Dispute Resolution service – a free and impartial service that Ofcom requires all communications providers to have in place.</p>
star this property answering member constituency Wantage more like this
star this property answering member printed Mr Edward Vaizey more like this
star this property grouped question UIN 224140 more like this
star this property question first answered
remove filter
unstar this property answering member
1580
star this property label Biography information for Mr Edward Vaizey more like this
star this property tabling member
384
unstar this property label Biography information for Baroness McIntosh of Pickering more like this