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178856

	registered interest
	date	10/02/2015
	answering body	Department for Culture Media and Sport
	answering dept id	10
	answering dept short name	Culture, Media and Sport
	answering dept sort name	Culture, Media and Sport
	hansard heading	Telecommunications: Compensation
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Culture, Media and Sport, what guidance his Department issues on what compensation is payable for the loss of both landline and internet services for the period of 21 days; and if he will make a statement.
	tabling member constituency	Thirsk and Malton
	tabling member printed	Miss Anne McIntosh
	uin	224140
	answer	answer is ministerial correction date of answer 23/02/2015 answer text <p>Ofcom expects providers to resolve network faults, however caused, as quickly as possible. The regulator also expects providers to deal fairly and sympathetically with consumers who experience a loss of service as a result of network issues. This could include giving compensation or by allowing customers to exit their contract without penalty.</p><p>The Communications Act requires telecoms providers to take appropriate measures to protect the security and resilience of their networks and services. When a security or availability incident occurs which has a significant impact on the operation of a network or service, the legislation requires the provider to report this to Ofcom. Ofcom monitors these reports closely and has the power to intervene if they believe a provider is not taking the appropriate measures.</p><p> </p><p>Ofcom has imposed minimum targets on Openreach requiring 80% of fault repairs to be completed within one to two working days of being notified and the company to report publicly on its performance, allowing Ofcom to monitor and intervene if required.</p><p>Consumers can pursue claims for compensation caused by line outages by contacting their communications providers. If they are unhappy with the outcome of their complaint or how their complaint has been handled, they are able to pursue the case through the registered Alternative Dispute Resolution service – a free and impartial service that Ofcom requires all communications providers to have in place.</p> answering member constituency Wantage answering member printed Mr Edward Vaizey grouped question UIN 224141 question first answered 23/02/2015 08:33:22 answering member 1580 label Biography information for Lord Vaizey of Didcot
	tabling member	384 label Biography information for Baroness McIntosh of Pickering

178857

	registered interest
	date	10/02/2015
	answering body	Department for Culture Media and Sport
	answering dept id	10
	answering dept short name	Culture, Media and Sport
	answering dept sort name	Culture, Media and Sport
	hansard heading	Telecommunications: Ryedale
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Culture, Media and Sport, what steps his Department is taking to expedite the restoration of landline and internet services to more than 25 residences in Rillington and Sherburn in Ryedale following the breakage of a telephone pole on 20 January 2015.
	tabling member constituency	Thirsk and Malton
	tabling member printed	Miss Anne McIntosh
	uin	224141
	answer	answer is ministerial correction date of answer 23/02/2015 answer text <p>Ofcom expects providers to resolve network faults, however caused, as quickly as possible. The regulator also expects providers to deal fairly and sympathetically with consumers who experience a loss of service as a result of network issues. This could include giving compensation or by allowing customers to exit their contract without penalty.</p><p>The Communications Act requires telecoms providers to take appropriate measures to protect the security and resilience of their networks and services. When a security or availability incident occurs which has a significant impact on the operation of a network or service, the legislation requires the provider to report this to Ofcom. Ofcom monitors these reports closely and has the power to intervene if they believe a provider is not taking the appropriate measures.</p><p> </p><p>Ofcom has imposed minimum targets on Openreach requiring 80% of fault repairs to be completed within one to two working days of being notified and the company to report publicly on its performance, allowing Ofcom to monitor and intervene if required.</p><p>Consumers can pursue claims for compensation caused by line outages by contacting their communications providers. If they are unhappy with the outcome of their complaint or how their complaint has been handled, they are able to pursue the case through the registered Alternative Dispute Resolution service – a free and impartial service that Ofcom requires all communications providers to have in place.</p> answering member constituency Wantage answering member printed Mr Edward Vaizey grouped question UIN 224140 question first answered 23/02/2015 08:33:23 answering member 1580 label Biography information for Lord Vaizey of Didcot
	tabling member	384 label Biography information for Baroness McIntosh of Pickering

178121

	registered interest
	date	05/02/2015
	answering body	Department for Energy and Climate Change
	answering dept id	63
	answering dept short name	Energy and Climate Change
	answering dept sort name	Energy and Climate Change
	hansard heading	Fracking
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Energy and Climate Change, which body will maintain and regulate the seismic activities of companies fracking at depth for shale gas and intervene in the event of 0.5 on the Richter scale being reached.
	tabling member constituency	Thirsk and Malton
	tabling member printed	Miss Anne McIntosh
	uin	223604
	answer	answer is ministerial correction date of answer 23/02/2015 answer text <p>The Department of Energy and Climate Change will maintain and regulate controls to mitigate risks of seismic activity, including requiring developers to submit a Hydraulic Fracturing Plan providing for a traffic light system.</p> answering member constituency West Suffolk answering member printed Matthew Hancock question first answered 23/02/2015 09:56:05 answering member 4070 label Biography information for Matt Hancock
	tabling member	384 label Biography information for Baroness McIntosh of Pickering

178122

	registered interest
	date	05/02/2015
	answering body	Department for Energy and Climate Change
	answering dept id	63
	answering dept short name	Energy and Climate Change
	answering dept sort name	Energy and Climate Change
	hansard heading	Fracking
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Energy and Climate Change, what representations he has received on self monitoring by fracking companies for shale gas; and if he will make a statement.
	tabling member constituency	Thirsk and Malton
	tabling member printed	Miss Anne McIntosh
	uin	223682
	answer	answer is ministerial correction date of answer 23/02/2015 answer text <p>The Department has received representations about self-monitoring from various parties, including members of the public, NGOs and a Minerals Planning Authority.</p> answering member constituency West Suffolk answering member printed Matthew Hancock question first answered 23/02/2015 09:50:58 answering member 4070 label Biography information for Matt Hancock
	tabling member	384 label Biography information for Baroness McIntosh of Pickering

178123

	registered interest
	date	05/02/2015
	answering body	Department for Energy and Climate Change
	answering dept id	63
	answering dept short name	Energy and Climate Change
	answering dept sort name	Energy and Climate Change
	hansard heading	Fracking
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Energy and Climate Change, which regulator regulates the activities of all regulators for fracking activities.
	tabling member constituency	Thirsk and Malton
	tabling member printed	Miss Anne McIntosh
	uin	223603
	answer	answer is ministerial correction date of answer 23/02/2015 answer text <p>Each regulator is accountable to parliament as an agency or public body and we aim not to duplicate those mechanisms.</p><p>DECC has the policy lead. It works closely with regulators and industry to ensure that regulation is as efficient as possible whilst remaining robust to safeguard public safety and protect the environment.</p> answering member constituency West Suffolk answering member printed Matthew Hancock question first answered 23/02/2015 09:53:01 answering member 4070 label Biography information for Matt Hancock
	tabling member	384 label Biography information for Baroness McIntosh of Pickering

178124

	registered interest
	date	05/02/2015
	answering body	Department for Energy and Climate Change
	answering dept id	63
	answering dept short name	Energy and Climate Change
	answering dept sort name	Energy and Climate Change
	hansard heading	Fracking
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Energy and Climate Change, if his Department will exercise the precautionary principle for each application for a licence to frack hydraulically for shale gas.
	tabling member constituency	Thirsk and Malton
	tabling member printed	Miss Anne McIntosh
	uin	223683
	answer	answer is ministerial correction date of answer 23/02/2015 answer text <p>The licences do not give permission for any operation, including hydraulic fracturing. I can confirm that we will require a hydraulic fracturing plan to be submitted for any fracturing of shale, which must be approved by DECC before the fracturing operations commence. We have one of the most robust regulatory systems in the world for shale gas, including a traffic light system to measure seismic activity to allow operations to be suspended if activity is detected above a defined level.</p> answering member constituency West Suffolk answering member printed Matthew Hancock question first answered 23/02/2015 13:21:04 answering member 4070 label Biography information for Matt Hancock
	tabling member	384 label Biography information for Baroness McIntosh of Pickering

178126

	registered interest
	date	05/02/2015
	answering body	Department for Energy and Climate Change
	answering dept id	63
	answering dept short name	Energy and Climate Change
	answering dept sort name	Energy and Climate Change
	hansard heading	Fracking
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Energy and Climate Change, what the role is of the Office of Unconventional Gas and Oil in regulation and oversight of onshore fracking activities for shale gas.
	tabling member constituency	Thirsk and Malton
	tabling member printed	Miss Anne McIntosh
	uin	223637
	answer	answer is ministerial correction date of answer 23/02/2015 answer text <p>The Office for Unconventional Gas and Oil is part of DECC. It works closely with regulators and industry to ensure that regulation is as efficient as possible whilst remaining robust to safeguard public safety and protect the environment.</p> answering member constituency West Suffolk answering member printed Matthew Hancock question first answered 23/02/2015 09:51:58 answering member 4070 label Biography information for Matt Hancock
	tabling member	384 label Biography information for Baroness McIntosh of Pickering

178317

	registered interest
	date	06/02/2015
	answering body	Department for Energy and Climate Change
	answering dept id	63
	answering dept short name	Energy and Climate Change
	answering dept sort name	Energy and Climate Change
	hansard heading	Fossil Fuels: Exploration
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Energy and Climate Change, what the inspection process is for onshore gas and oil exploration.
	tabling member constituency	Thirsk and Malton
	tabling member printed	Miss Anne McIntosh
	uin	223714
	answer	answer is ministerial correction date of answer 23/02/2015 answer text <p>Onshore oil and gas exploration must be approved by the relevant environmental agency and the Health and Safety Executive and pass through the planning system. Consent from DECC is also required before drilling activities can commence.</p> answering member constituency West Suffolk answering member printed Matthew Hancock question first answered 23/02/2015 10:06:03 answering member 4070 label Biography information for Matt Hancock
	tabling member	384 label Biography information for Baroness McIntosh of Pickering

179552

	registered interest
	date	12/02/2015
	answering body	Ministry of Defence
	answering dept id	11
	answering dept short name	Defence
	answering dept sort name	Defence
	hansard heading	Armed Forces Covenant
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Defence, what progress he has made on strengthening the Armed Forces Covenant.
	tabling member constituency	Thirsk and Malton
	tabling member printed	Miss Anne McIntosh
	uin	224372
	answer	answer is ministerial correction date of answer 23/02/2015 answer text <p>The Armed Forces Covenant annual report, laid before the house on 16 December 2014, sets out the tremendous progress that was made during 2014. For a summary of the key points I refer the hon. Member to the written statement provided by my right hon Friend the Secretary of State for Defence (Mr Fallon) on 16 December 2014, (Official Report, columns 82-83WS).</p> answering member constituency Broxtowe answering member printed Anna Soubry question first answered 23/02/2015 17:33:09 answering member 3938 label Biography information for Anna Soubry attachment 1 file name 20141216 - WMS - Armed Forces Covenant.doc title Hansard extract - Armed Forces Covenant
	tabling member	384 label Biography information for Baroness McIntosh of Pickering