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<p>The Coalition Government conducted a review of fares and ticketing and its Rail
Fares and Ticketing: Next Steps document was published in October 2013. In 2016, the
Department, Rail Delivery Group, Which?, and Transport Focus worked together to identify
actions to improve fares and ticketing for passengers, culminating in the publication
of the Action Plan for information on Rail Fares and Ticketing. This resulted in more
than 200,000 instances of confusing language and abbreviations being removed from
tickets.</p>
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