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1051351

	registered interest
	date	30/01/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	State Retirement Pensions: Females
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, whether as a result of the ongoing judicial review into complaints in relation to the equalisation of state pension age, women that have lodged complaints that are being processed will have their complaints (a) paused or (b) closed until the judicial review is complete.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	214627
	answer	answer is ministerial correction date of answer 04/02/2019 answer text <p>This government and the various other bodies are acting no differently to all previous governments subject to a legal challenge on such an issue.</p><p> </p><p>Following the High Court’s decision on 30 November 2018 to grant the claimants permission to proceed to a full judicial review hearing on the changes to State Pension age, the department has reviewed its handling of such complaints.</p><p> </p><p>The department has concluded that the issue in the Judicial Review does impact on the ongoing complaints. Therefore, the DWP has decided to temporarily suspend action on current and future complaints on State Pension age matters until the final court decision in the judicial review. We do not think it is appropriate for the DWP to investigate a matter that is currently being considered by the High Court. An update explaining this will be added to the gov.uk website, and anyone who has an affected complaint we will notify. Matters that are unrelated to the judicial review will be progressed as normal under DWP’s complaints procedure.</p><p> </p><p>This approach is consistent with the decision taken by the Parliamentary and Health Services Ombudsman. Following the decision of the High Court to grant permission for a judicial review to go ahead on the changes to State Pension age, the Parliamentary and Health Ombudsman’s office has confirmed that they will be taking no further action on current and future complaints they receive on changes to State Pension age until the court proceedings conclude.</p><p> </p><p>The Independent Case Examiner provides an independent review of complaints which remain unresolved following a final response from the DWP. As such, the Independent Case Examiner has also considered its position in light of the High Court decision. The Independent Case Examiner Office has no role to play in matters which are, or have been, the subject of legal proceedings. As a result, following the High Court decision, the Independent Case Examiners’ Office took action to close all live State Pension age complaints, in line with its agreed operational parameters.</p><p> </p><p>The table provides information on the number of cases closed at the Independent Case Examiner relating to State Pension age changes, and the rationale for closing them. The number rejected (b) may increase (complaints cannot currently be accepted due to the judicial review).</p><table><tbody><tr><td><p><strong>Reason for complaint closure</strong></p></td><td><p><strong>Number </strong></p></td></tr><tr><td><p>(a) Independent Case Examiner investigation report issued</p></td><td><p>192</p></td></tr><tr><td><p>(b) Rejected (the complaint failed to meet the Independent Case Examiner acceptance criteria)</p></td><td><p>1,598</p></td></tr><tr><td><p>(c) Withdrawn by complainant</p></td><td><p>1</p></td></tr><tr><td><p>(d) Closed following the High Court decision to grant permission for a judicial review of the Department’s handling of the change to women’s State Pension age – it is not within the Independent Case Examiner remit to consider issues which are, or have been, subject to legal proceedings.</p></td><td><p>2,505</p></td></tr></tbody></table><p> </p><p>In the event that the High Court makes no legal determination in respect of the complaint regarding State Pension age change, the Department will review its position once more and consider lifting the suspension.</p><p> </p><p>At this point the Independent Case Examiner Office could, at the request of the Department, also re-open those complaints closed as a result of the judicial review. This would be on the understanding that: (a) the matter is no longer the subject of legal proceedings and (b) there has been no legal determination on the issues which form the basis of the complaint to the Independent Case Examiner.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 04/02/2019 17:07:55 answering member 4142 label Biography information for Guy Opperman
	tabling member	4672 label Biography information for Ged Killen

850317

	registered interest
	date	26/02/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	State Retirement Pensions: Females
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what resources are available to the Independent Case Examiner for investigating complaints on the equalisation of the state pension age in terms of (a) number of staff, (b) operating budget and (c) cross departmental resources.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	129885
	answer	answer is ministerial correction date of answer 01/03/2018 answer text <p>The Independent Case Examiner’s Office does not have a dedicated operating budget, or cross departmental resource available, for processing complaints concerning the equalisation of State Pension age. However there is a dedicated team of three investigation case managers tasked with investigating this group of complaints.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 01/03/2018 15:06:24 answering member 4495 label Biography information for Kit Malthouse
	tabling member	4672 label Biography information for Ged Killen

946920

	registered interest
	date	23/07/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	State Retirement Pensions: Females
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what recent estimate has she made of the number of women who have seen an increase in the age threshold at which they can claim their state pension as a result of the Government's reforms to the equalisation of the state pension age.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	167407
	answer	answer is ministerial correction date of answer 04/09/2018 answer text <p>The decision to equalise the State Pension age for men and women dates back to 1995 and has been supported by Coalition, Labour and Conservative governments since then.</p><p>The Office for National Statistics publishes annual mid-year population estimates for the UK and its constituent countries. These detail persons by single year of age and sex. The most recent data is for mid-2017 and was released in June 2018. It can be found at the below link:</p><p><a href="https://www.ons.gov.uk/peoplepopulationandcommunity/populationandmigration/populationestimates/datasets/populationestimatesforukenglandandwalesscotlandandnorthernireland" target="_blank">https://www.ons.gov.uk/peoplepopulationandcommunity/populationandmigration/populationestimates/datasets/populationestimatesforukenglandandwalesscotlandandnorthernireland</a></p><p> </p><p>The State Pension age is currently 64 years and 9 months for women and 65 for men. Female State Pension age will reach 65 in November 2018. State Pension age for women and men will then start to increase to reach 66 by September 2020.</p><p>The State Pension age timetable, showing when people with different dates of birth reach State Pension age, is available at:</p><p><a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/310231/spa-timetable.pdf" target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/310231/spa-timetable.pdf</a></p> answering member constituency Hexham answering member printed Guy Opperman question first answered 04/09/2018 11:24:25 answering member 4142 label Biography information for Guy Opperman
	tabling member	4672 label Biography information for Ged Killen

843863

	registered interest
	date	19/02/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	State Retirement Pensions: Females
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what assessment she has made of the average time taken for a reply to be issued to a complaint submitted to the Independent Case Examiner regarding the equalisation of the state pension age.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	128119
	answer	answer is ministerial correction date of answer 22/02/2018 answer text <p>The average time taken to respond to complaints about the equalisation of state pension age, from the point at which the investigation of the complaint commenced, is currently 9.75 weeks.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 22/02/2018 17:18:53 answering member 4495 label Biography information for Kit Malthouse
	tabling member	4672 label Biography information for Ged Killen

909436

	registered interest
	date	22/05/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	State Retirement Pensions: Females
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what assessment she has made of the average length of time taken for a complaint in relation to the equalisation of the state pension age to be (a) received and referred to be Independent Case Examiners Office (b) allocated to a case manager and (c) investigated by the case manager and a response issued to the complainant.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	146980
	answer	answer is ministerial correction date of answer 04/06/2018 answer text <p>The Independent Case Examiner’s Office can only accept a complaint for examination once the Department for Work and Pensions (DWP) complaint process has been exhausted. Final complaint responses from DWP signpost complainants to the ICE Office if they remain dissatisfied with the response to their complaint and tell them they have six months in which to do so.</p><p> </p><p>In response to: (a) we do not collect information about the average time taken by complainants to escalate their complaint to the Independent Case Examiner’s Office, following receipt of DWPs final complaint response; (b) to date, the average time take to allocate complaints about the equalisation of state pension age to an investigation case manager is 44 week; and (c) following allocation to an investigation case manger the average time taken to conclude an investigation into this group of complaints is 9 weeks (against a target of 20 weeks).</p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 04/06/2018 14:55:04 answering member 4495 label Biography information for Kit Malthouse
	tabling member	4672 label Biography information for Ged Killen

850316

	registered interest
	date	26/02/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	State Retirement Pensions: Females
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, the average number of complaints reported to the Independent Case Examiner on the equalisation of the state pension age per month since 2 October 2017.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	129884
	answer	answer is ministerial correction date of answer 01/03/2018 answer text <p>Since October 2017, the Independent Case Examiner’s Office has received on average 295 complaints a month concerning the equalisation of State Pension age.</p><p> </p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 01/03/2018 15:12:51 answering member 4495 label Biography information for Kit Malthouse
	tabling member	4672 label Biography information for Ged Killen

1125882

	registered interest
	date	10/05/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	State Retirement Pensions: Females
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 8 February 2019 to Question 217138, what designation has been assigned to those complaints.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	252883
	answer	answer is ministerial correction date of answer 15/05/2019 answer text <p>I refer the honourable gentlemen to the answer previously given in response to Question 217138. The Independent Case Examiner closed all live complaints concerning changes to women’s State Pension age when they became subject to legal proceedings, as is required under its governance contract. In the event the legal proceedings fall away or there is no determination on the matters which form the basis of this group of complaints, the Independent Case Examiner could consider reopening the cases at the request of the Department. The Department cannot evaluate the potential merits of making such a request until the legal proceedings have been concluded.</p> answering member constituency Hexham answering member printed Guy Opperman grouped question UIN 252884 question first answered 15/05/2019 09:21:53 answering member 4142 label Biography information for Guy Opperman
	tabling member	4672 label Biography information for Ged Killen

1125883

	registered interest
	date	10/05/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	State Retirement Pensions: Females
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 8 February 2019 to Question 217138, what assessment she has made of the potential merits of her Department instructing the Independent Case Examiner to reopen complaints relating to the equalisation of the state pension age cases in the event that legal proceedings fall away.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	252884
	answer	answer is ministerial correction date of answer 15/05/2019 answer text <p>I refer the honourable gentlemen to the answer previously given in response to Question 217138. The Independent Case Examiner closed all live complaints concerning changes to women’s State Pension age when they became subject to legal proceedings, as is required under its governance contract. In the event the legal proceedings fall away or there is no determination on the matters which form the basis of this group of complaints, the Independent Case Examiner could consider reopening the cases at the request of the Department. The Department cannot evaluate the potential merits of making such a request until the legal proceedings have been concluded.</p> answering member constituency Hexham answering member printed Guy Opperman grouped question UIN 252883 question first answered 15/05/2019 09:21:53 answering member 4142 label Biography information for Guy Opperman
	tabling member	4672 label Biography information for Ged Killen

946919

	registered interest
	date	23/07/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	State Retirement Pensions: Females
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 4 June 2018 to Question 146980 on State Retirement Pensions: Females, what the average length of time taken was for a complaint in relation to the equalisation of the state pension age to be (a) received and referred to be Independent Case Examiners Office, (b) allocated to a case manager and (c) investigated by the case manager and a response issued to the complainant.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	167406
	answer	answer is ministerial correction date of answer 04/09/2018 answer text <p>The Independent Case Examiner’s Office can only accept a complaint for examination once the Department for Work and Pensions (DWP) complaint process has been exhausted. Final complaint responses from DWP signpost complainants to the ICE Office if they remain dissatisfied with the response to their complaint and tell them they have six months in which to do so.</p><p> </p><p>In response to: (a) we do not collect information about the average time taken by complainants to escalate their complaint to the Independent Case Examiner’s Office, following receipt of DWPs final complaint response; (b) to date, the average time take to allocate complaints about the equalisation of state pension age to an investigation case manager is 47 weeks; and (c) following allocation to an investigation case manager the average time taken to conclude an investigation into this group of complaints is 9 weeks (against a target of 20 weeks).</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 04/09/2018 11:15:41 answering member 4105 label Biography information for Justin Tomlinson
	tabling member	4672 label Biography information for Ged Killen

1055011

	registered interest
	date	05/02/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	State Retirement Pensions: Females
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 4 February 2019 to Question 214627 on State Retirement Pensions: Females, whether she plans to instruct her Department to re-open complaints relating to the equalisation of the state pension age in the event that (a) the matter is no longer the subject of legal proceedings and (b) there has been no legal determination on the issues which form the basis of the complaint to the Independent Case Examiner as set out in that Answer.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	217138
	answer	answer is ministerial correction date of answer 08/02/2019 answer text <p>The Independent Case Examiner closed all live complaints concerning changes to women’s State Pension age when they became subject to legal proceedings, as is required under its governance contract. In the event the legal proceedings fall away or there is no determination on the matters which forms the basis of this group of complaint, the Independent Case Examiner could consider reopening the cases at the request of the Department.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 08/02/2019 15:49:29 answering member 4142 label Biography information for Guy Opperman
	tabling member	4672 label Biography information for Ged Killen