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<p>My rt. hon. Friend the Secretary of State has received ninety four cases under
the Green Deal Framework (Disclosure, Acknowledgment, Redress etc.) Regulations 2012
(the Regulations). To date, three final decisions and intention notices for two other
cases have been issued.</p><p> </p><p>The Department is committed to resolving all
these cases fairly and as quickly as possible. However, the complex and legal nature
of the redress process prescribed by the Regulations and volume of information we
receive from consumers means complaints take some time to resolve. In most cases we
need to go back to the consumer to seek further information to determine whether a
breach has occurred which has caused (or is likely to cause) the consumer to suffer
‘substantive loss’. We also have to allow for periods during which representations
can be made.</p><p> </p><p>The Department has obtained additional support to review
cases in order to speed up the process and is aiming to address these appeals over
the next few months.</p><p> </p><p>The Department has separately put in place a process
for redress at an earlier stage with the Green Deal Finance Company. This process
relates to one particular Green Deal Provider, HELMS. Thus far, over 100 customers
have received a settlement through that process.</p>
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