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<p>Work coaches are trained to consider claimant's circumstances and to tailor support
according to their individual needs. Staff complete training that covers a wide range
of circumstances, including when claimants disclose they are experiencing a range
of mental health issues.</p><p> </p><p>The requirements any claimant is asked to meet
will be clearly set out in their Claimant Commitment. All requirements are set in
discussion with the claimant, tailored to their capability and circumstances, making
them realistic and achievable.</p><p> </p><p>Work coaches are also signposted to tools,
guidance, support and websites to effectively use resources from both internal and
external sites. This ensures that they access the most up to date advice on a particular
health condition. They also have access to information on services available in their
local area and can signpost to relevant organisations for support.</p>
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