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1181297

	registered interest
	date	27/02/2020
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Social Security Benefits: Disability
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what assessment she has made of the implications for her policies on the national disability strategy of the recommendations in Muscular Dystrophy UK’s report on disability benefits, entitled Below standard.
	tabling member constituency	North Tyneside
	tabling member printed	Mary Glindon
	uin	21987
	answer	answer is ministerial correction date of answer 03/03/2020 answer text <p>The Department places a strong emphasis on engaging with stakeholders to inform health and disability policy to ensure we are addressing the right problems in the welfare system. Muscular Dystrophy UK’s report entitled ‘Below standard: MDUK’s assessment of the benefits system’ offers insights into the challenges faced by people living with muscle-wasting conditions.</p><p> </p><p>Government will reflect carefully on these findings as part of the National Disability Strategy, which will be published by the end of the year, and in the DWP Green Paper on health and disability benefits and support.</p><p><strong> </strong></p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 03/03/2020 13:02:20 answering member 4105 label Biography information for Justin Tomlinson
	tabling member	4126 label Biography information for Mary Glindon

1202838

	registered interest
	date	11/06/2020
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Social Security Benefits: Medical Examinations
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, whether she has plans to extend the three month suspension of face-to-face benefit assessments.
	tabling member constituency	North Tyneside
	tabling member printed	Mary Glindon
	uin	58708
	answer	answer is ministerial correction date of answer 16/06/2020 answer text <p>I refer the hon. Member to the answer I gave on 9 June 2020 to Question <a href="https://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2020-06-01/52251/" target="_blank">UIN 52251</a>.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 16/06/2020 13:58:50 answering member 4105 label Biography information for Justin Tomlinson
	tabling member	4126 label Biography information for Mary Glindon

1346515

	registered interest
	date	13/07/2021
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Personal Independence Payment
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what steps her Department has taken to reduce delays in the processing of Personal Independence Payment claims.
	tabling member constituency	North Tyneside
	tabling member printed	Mary Glindon
	uin	32391
	answer	answer is ministerial correction date of answer 19/07/2021 answer text <p>We are committed to ensuring that people can access financial support through Personal Independence Payment in a timely manner. We always aim to make an award decision as quickly as possible, taking into account the need to review all available evidence.</p><p>We are currently operating within expected levels. Average clearance times from initial claim to a decision being made for new claims at the end of April 2021 is 19 weeks, which is the same as average clearance times achieved in March 2020, prior to the Covid-19 pandemic</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 19/07/2021 13:01:58 answering member 4105 label Biography information for Justin Tomlinson
	tabling member	4126 label Biography information for Mary Glindon

1346516

	registered interest
	date	13/07/2021
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Personal Independence Payment
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many disabled people who first claimed personal independence payment in 2020 are waiting for their claim to be processed.
	tabling member constituency	North Tyneside
	tabling member printed	Mary Glindon
	uin	32392
	answer	answer is ministerial correction date of answer 21/07/2021 answer text <p>Data to 30<sup>th</sup> July 2021 will be published on 14<sup>th</sup> September 2021, as part of the next scheduled release of Personal Independence Payment (PIP) Official Statistics.</p><p>At 30<sup>th </sup>April 2021 (the latest available data) 59,000 initial claims for Personal Independence Payment registered in 2020 were awaiting clearance. This includes both new claims to PIP and reassessments from Disability Living Allowance (DLA) to PIP and is 10% of the 614,000 initial claims for PIP registered in 2020.</p><p>We are committed to ensuring that people can access financial support through Personal Independence Payment (PIP) in a timely manner. We always aim to make an award decision as quickly as possible, taking into account the need to review all available evidence. We are currently operating within expected levels.</p><p> </p><p><strong>Notes</strong></p><p>Data Source: PIP Atomic Data Store (ADS)</p><p> </p><ul><li>The number and proportion of PIP claims registered in 2020 and awaiting clearance at 30<sup>th</sup> April 2021 is unpublished. It should be used with caution and it may be subject to future revision.</li><li>Data is based on initial clearances only (prior to any reconsideration and appeal action).</li><li>Data provided is for Great Britain only.</li></ul><p> </p><p> </p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 21/07/2021 16:54:20 answering member 4105 label Biography information for Justin Tomlinson
	tabling member	4126 label Biography information for Mary Glindon

1346517

	registered interest
	date	13/07/2021
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Personal Independence Payment
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what estimate she has made of the amount of support a disabled person who first claimed personal independence payment in 2020 has foregone as a result of delays in processing those claims.
	tabling member constituency	North Tyneside
	tabling member printed	Mary Glindon
	uin	32393
	answer	answer is ministerial correction date of answer 16/07/2021 answer text <p>We are committed to ensuring that people can access financial support through Personal Independence Payment (PIP) in a timely manner. We always aim to make an award decision as quickly as possible, taking into account the need to collect and review all available evidence. Once a decision has been made on a new claim to PIP, payment can be backdated to the date of claim in most instances.</p><p> </p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 16/07/2021 12:26:05 answering member 4105 label Biography information for Justin Tomlinson
	tabling member	4126 label Biography information for Mary Glindon

1346518

	registered interest
	date	13/07/2021
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Personal Independence Payment
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what steps she has taken to ensure that contracted assessment providers provide high quality customer service while they process delayed personal independence payment claims.
	tabling member constituency	North Tyneside
	tabling member printed	Mary Glindon
	uin	32394
	answer	answer is ministerial correction date of answer 19/07/2021 answer text <p>We are absolutely committed to improving the overall Personal Independence Payment (PIP) claimant experience, as this is what claimants rightly expect and deserve. Assessment providers use feedback from support organisations and individuals to improve their customer service, and have used this feedback to make improvements to appointment letters and directions.</p><p> </p><p>PIP assessment providers have consistently exceeded the Claimant Satisfaction target of 90% since the measurement began in 2016. This is measured by a survey, commissioned from a third party research company by the providers on behalf of the department.</p><p> </p><p>Reducing end to end customer journey times for PIP claimants is a priority for DWP. We continue to work closely with both assessment providers, amending and refining current</p><p>processes and work closely with them to improve the waiting times whilst maintaining a high level of customer satisfaction.</p><p> </p><p> </p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 19/07/2021 13:06:36 answering member 4105 label Biography information for Justin Tomlinson
	tabling member	4126 label Biography information for Mary Glindon

969150

	registered interest
	date	06/09/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Children: Maintenance
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what assessment she has made of the effectiveness of the 2012 Child Maintenance Scheme computer system to process in a timely manner service requests for (a) a new child maintenance scheme claim, (b) a change of circumstances, (c) a variation request, (d) chasing arrears, and (e) enforcement action.
	tabling member constituency	North Tyneside
	tabling member printed	Mary Glindon
	uin	171425
	answer	answer is ministerial correction date of answer 11/09/2018 answer text <p>The 2012 Child Maintenance System (CMS2012) provides support for the full range of child maintenance administrative processes including new applications, case maintenance and enforcement.</p><p> </p><p>A Service Improvement Programme was established in April 2018, to optimise the performance and stability of the system. Significant improvements have already been implemented through both hardware and software upgrades. These changes have already resulted in quicker response times for users and compared with the period June 2017 to September 2017, the average response time of the core case management system has reduced by over 50%. We are continually working with the system’s users to make further improvements.</p><p> </p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 11/09/2018 12:13:43 answering member 4105 label Biography information for Justin Tomlinson
	tabling member	4126 label Biography information for Mary Glindon

969151

	registered interest
	date	06/09/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Children: Maintenance
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many Service Requests for (a) a new child maintenance scheme claim, (b) a change of circumstances, (c) a variation request, (d) chasing arrears, and (e) undertaking enforcement action remain outstanding in the 2012 Child Maintenance Scheme computer system.
	tabling member constituency	North Tyneside
	tabling member printed	Mary Glindon
	uin	171426
	answer	answer is ministerial correction date of answer 14/09/2018 answer text <p>As at the end of August 2018 the following CMS case SRs remained outstanding;</p><p> </p><table><tbody><tr><td><p>Applications</p></td><td><p>8,518</p></td></tr><tr><td><p>Change of Circumstances</p></td><td><p>89,518</p></td></tr><tr><td><p>Variations</p></td><td><p>4,469</p></td></tr><tr><td><p>Arrears</p></td><td><p>38,354</p></td></tr><tr><td><p>Enforcement</p></td><td><p>36,975</p></td></tr></tbody></table><p> </p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 14/09/2018 13:49:36 answering member 4105 label Biography information for Justin Tomlinson
	tabling member	4126 label Biography information for Mary Glindon

969152

	registered interest
	date	06/09/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Children: Maintenance
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many hours the Child Maintenance System has been (a) unavailable to staff and (b) working with reduced performance in the last six months.
	tabling member constituency	North Tyneside
	tabling member printed	Mary Glindon
	uin	171427
	answer	answer is ministerial correction date of answer 14/09/2018 answer text <p>We record all incidents where the 2012 Child Maintenance Service has not been available for staff. Over the last six months, this has been:</p><p> </p><table><tbody><tr><td><p><strong>Month</strong></p></td><td><p><strong>Minutes lost</strong></p></td><td><p><strong>Hours Lost</strong></p></td><td><p><strong>% Availability</strong></p></td></tr><tr><td><p>March</p></td><td><p>1230</p></td><td><p>20.5</p></td><td><p>97.73%</p></td></tr><tr><td><p>April</p></td><td><p>0</p></td><td><p>0</p></td><td><p>100.00%</p></td></tr><tr><td><p>May</p></td><td><p>103</p></td><td><p>1.72</p></td><td><p>99.70%</p></td></tr><tr><td><p>June</p></td><td><p>30</p></td><td><p>0.5</p></td><td><p>99.93%</p></td></tr><tr><td><p>July</p></td><td><p>30</p></td><td><p>0.5</p></td><td><p>99.91%</p></td></tr><tr><td><p>Aug</p></td><td><p>180</p></td><td><p>3</p></td><td><p>99.62%</p></td></tr></tbody></table><p><strong> </strong></p><p>Although we manage periods of reduced performance as incidents, there is no formal measure for degraded service as these may impact sub-sets of system users differently.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 14/09/2018 11:55:38 answering member 4105 label Biography information for Justin Tomlinson
	tabling member	4126 label Biography information for Mary Glindon

969153

	registered interest
	date	06/09/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Children: Maintenance
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many processing hours for Child Maintenance service requests were lost as a result of (a) technical and (b) IT faults in the last six months.
	tabling member constituency	North Tyneside
	tabling member printed	Mary Glindon
	uin	171428
	answer	answer is ministerial correction date of answer 14/09/2018 answer text <p>We record all incidents where the 2012 Child Maintenance System has not been available to staff but we are unable to analyse this data by technical and IT faults. On average over the last six months, the hours lost have been 4.37 hours per month.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 14/09/2018 12:06:12 answering member 4105 label Biography information for Justin Tomlinson
	tabling member	4126 label Biography information for Mary Glindon