Linked Data API

Show Search Form

Search Results

1121886
star this property registered interest false more like this
star this property date less than 2019-04-18more like thismore than 2019-04-18
star this property answering body
Department for Transport more like this
unstar this property answering dept id 27 more like this
star this property answering dept short name Transport more like this
star this property answering dept sort name Transport more like this
unstar this property hansard heading Railways: Compensation more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Transport, what progress his Department has made on the introduction of an automated delay repay compensation scheme that is interoperable across train operating companies. more like this
unstar this property tabling member constituency North East Hampshire remove filter
star this property tabling member printed
Mr Ranil Jayawardena more like this
star this property uin 245899 more like this
star this property answer
answer
star this property is ministerial correction false more like this
unstar this property date of answer remove filter
star this property answer text <p>The Department requires operators of new franchises to provide automated Delay Repay compensation processes that make claiming swift and simple and is working with the rail industry and the Office of Rail and Road (ORR) to deliver more automated claims processes across all DfT-let franchises. The Delay Repay compensation scheme has now been rolled out to all but one of these franchises. Since announcing ‘one-click’ compensation in October 2018, the Government has also introduced a requirement for new franchises to introduce simple one-click automated claims systems, available via smartphones and smartcard registration, to make it easier for passengers to claim compensation when they have suffered delays.</p><p> </p><p>In practice, train operating companies work with one another to ensure that the Delay Repay compensation scheme works in an interoperable way between franchises. For example, if a passenger submits their claim for compensation to an operator other than the one responsible for the delay, then the operator receiving the claim should forward this to the one that was responsible for the delay and advise the passenger that they have done this.</p><p> </p><p>We can advise that South Western Railway (SWR)’s compensation offering was improved earlier this month with the announcement of Automated Delay Repay, which is a new simpler way of claiming compensation for Season ticket holders using SWR Touch smartcards and for holders of Advance tickets purchased through SWR’s website:</p><p> </p><p><a href="https://www.southwesternrailway.com/contact-and-help/refunds-and-compensation/automated-delay-repay" target="_blank">https://www.southwesternrailway.com/contact-and-help/refunds-and-compensation/automated-delay-repay</a>.</p><p> </p><p> </p>
star this property answering member constituency Harrogate and Knaresborough more like this
star this property answering member printed Andrew Jones more like this
star this property question first answered
less than 2019-04-26T10:08:36.977Zmore like thismore than 2019-04-26T10:08:36.977Z
star this property answering member
3996
star this property label Biography information for Andrew Jones more like this
unstar this property tabling member
4498
unstar this property label Biography information for Mr Ranil Jayawardena more like this