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1007898
star this property registered interest false more like this
star this property date less than 2018-11-15more like thismore than 2018-11-15
star this property answering body
Department for Transport more like this
unstar this property answering dept id 27 more like this
star this property answering dept short name Transport more like this
star this property answering dept sort name Transport more like this
unstar this property hansard heading Railways: Compensation more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Transport, what assessment his Department has made of the accuracy of delay repay decisions. more like this
unstar this property tabling member constituency North East Hampshire remove filter
star this property tabling member printed
Mr Ranil Jayawardena more like this
star this property uin 191961 more like this
star this property answer
answer
star this property is ministerial correction false more like this
unstar this property date of answer less than 2018-11-21more like thismore than 2018-11-21
star this property answer text <p>Train operators are expected to have fair and transparent processes for considering Delay Repay applications as set out in detail in their Passenger’s Charter. The train operators use industry delay data provided by Network Rail, who have an obligation to ensure that this delay data is accurate.</p><p> </p><p>If any passenger is unhappy with the decision taken by the train operator with regards to a Delay Repay claim, then they will shortly be able to take this up with the new Rail Ombudsman.</p> more like this
star this property answering member constituency Harrogate and Knaresborough more like this
star this property answering member printed Andrew Jones more like this
star this property question first answered
less than 2018-11-21T11:07:11.02Zmore like thismore than 2018-11-21T11:07:11.02Z
star this property answering member
3996
star this property label Biography information for Andrew Jones more like this
unstar this property tabling member
4498
unstar this property label Biography information for Mr Ranil Jayawardena more like this