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1007898

	registered interest
	date	15/11/2018
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Compensation
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, what assessment his Department has made of the accuracy of delay repay decisions.
	tabling member constituency	North East Hampshire
	tabling member printed	Mr Ranil Jayawardena
	uin	191961
	answer	answer is ministerial correction date of answer 21/11/2018 answer text <p>Train operators are expected to have fair and transparent processes for considering Delay Repay applications as set out in detail in their Passenger’s Charter. The train operators use industry delay data provided by Network Rail, who have an obligation to ensure that this delay data is accurate.</p><p> </p><p>If any passenger is unhappy with the decision taken by the train operator with regards to a Delay Repay claim, then they will shortly be able to take this up with the new Rail Ombudsman.</p> answering member constituency Harrogate and Knaresborough answering member printed Andrew Jones question first answered 21/11/2018 11:07:11 answering member 3996 label Biography information for Andrew Jones
	tabling member	4498 label Biography information for Mr Ranil Jayawardena

1059376

	registered interest
	date	12/02/2019
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Compensation
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, what progress his Department is making on the introduction of an automated delay repay compensation scheme that is interoperable across train operating companies.
	tabling member constituency	North East Hampshire
	tabling member printed	Mr Ranil Jayawardena
	uin	909230
	answer	answer is ministerial correction date of answer 14/02/2019 answer text <p>As announced by the Secretary of State in October, the Government will mandate new franchises to introduce simple “one-click” automated claims systems, available via smartphones and smartcard registration. This will make it easier for passengers to claim compensation when they have suffered delays.</p><p> </p><p>We are also encouraging “one-click” compensation to be introduced across all DfT train operators.</p> answering member constituency Harrogate and Knaresborough answering member printed Andrew Jones question first answered 14/02/2019 15:06:37 answering member 3996 label Biography information for Andrew Jones
	tabling member	4498 label Biography information for Mr Ranil Jayawardena

1121886

	registered interest
	date	18/04/2019
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Compensation
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, what progress his Department has made on the introduction of an automated delay repay compensation scheme that is interoperable across train operating companies.
	tabling member constituency	North East Hampshire
	tabling member printed	Mr Ranil Jayawardena
	uin	245899
	answer	answer is ministerial correction date of answer 26/04/2019 answer text <p>The Department requires operators of new franchises to provide automated Delay Repay compensation processes that make claiming swift and simple and is working with the rail industry and the Office of Rail and Road (ORR) to deliver more automated claims processes across all DfT-let franchises. The Delay Repay compensation scheme has now been rolled out to all but one of these franchises. Since announcing ‘one-click’ compensation in October 2018, the Government has also introduced a requirement for new franchises to introduce simple one-click automated claims systems, available via smartphones and smartcard registration, to make it easier for passengers to claim compensation when they have suffered delays.</p><p> </p><p>In practice, train operating companies work with one another to ensure that the Delay Repay compensation scheme works in an interoperable way between franchises. For example, if a passenger submits their claim for compensation to an operator other than the one responsible for the delay, then the operator receiving the claim should forward this to the one that was responsible for the delay and advise the passenger that they have done this.</p><p> </p><p>We can advise that South Western Railway (SWR)’s compensation offering was improved earlier this month with the announcement of Automated Delay Repay, which is a new simpler way of claiming compensation for Season ticket holders using SWR Touch smartcards and for holders of Advance tickets purchased through SWR’s website:</p><p> </p><p><a href="https://www.southwesternrailway.com/contact-and-help/refunds-and-compensation/automated-delay-repay" target="_blank">https://www.southwesternrailway.com/contact-and-help/refunds-and-compensation/automated-delay-repay</a>.</p><p> </p><p> </p> answering member constituency Harrogate and Knaresborough answering member printed Andrew Jones question first answered 26/04/2019 10:08:36 answering member 3996 label Biography information for Andrew Jones
	tabling member	4498 label Biography information for Mr Ranil Jayawardena