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422566

	registered interest
	date	20/10/2015
	answering body	Department for Culture, Media and Sport
	answering dept id	10
	answering dept short name	Culture, Media and Sport
	answering dept sort name	Culture, Media and Sport
	hansard heading	Business: Proof of Identity
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Culture, Media and Sport, what guidance his Department gives to businesses on providing proof of their identity when they contact customers (a) online and (b) by telephone.
	tabling member constituency	Newcastle upon Tyne Central
	tabling member printed	Chi Onwurah
	uin	12713
	answer	answer is ministerial correction date of answer 03/11/2015 answer text <p><del class="ministerial">Organisationsincludingthe Federation of Small Business, the British Chamber of Commerce and theConfederation of British Industryoffer advice to small and medium-sized businesses on best practice when contacting customers. Weencourage all businesses to have procedures in place to identify themselves when interacting with customers, whether by phone, online or in person. This is vital for consumer confidence and trust.</del></p><p><ins class="ministerial">We encourage all businesses to have procedures in place to identify themselves when interacting with customers, whether by phone, online or in person. This is vital for consumer confidence and trust. Organisations including the Federation of Small Business, the British Chamber of Commerce and the Confederation of British Industry offer advice to small and medium-sized businesses on best practice when contacting customers.</ins></p><br /> answering member constituency Wantage answering member printed Mr Edward Vaizey question first answered 03/11/2015 15:47:03 question first ministerially corrected 04/11/2015 09:31:21 answering member 1580 label Biography information for Lord Vaizey of Didcot previous answer version 27476 answering member constituency Wantage answering member printed Mr Edward Vaizey answering member 1580 label Biography information for Lord Vaizey of Didcot
	tabling member	4124 label Biography information for Chi Onwurah

423800

	registered interest
	date	26/10/2015
	answering body	Department for Culture, Media and Sport
	answering dept id	10
	answering dept short name	Culture, Media and Sport
	answering dept sort name	Culture, Media and Sport
	hansard heading	Nuisance Calls
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Culture, Media and Sport, what data his Department collects on nuisance calls.
	tabling member constituency	Newcastle upon Tyne Central
	tabling member printed	Chi Onwurah
	uin	13437
	answer	answer is ministerial correction date of answer 03/11/2015 answer text <p>The Informaion Commissioner's Office collects data on nuisance calls and publishes it on its website at<a href="https://ico.org.uk/action-weve-taken/nuisance-calls-and-messages/" target="_blank">https://ico.org.uk/action-weve-taken/nuisance-calls-and-messages/</a>.</p> answering member constituency Wantage answering member printed Mr Edward Vaizey question first answered 03/11/2015 11:43:42 answering member 1580 label Biography information for Lord Vaizey of Didcot
	tabling member	4124 label Biography information for Chi Onwurah

424520

	registered interest
	date	28/10/2015
	answering body	Department for Culture, Media and Sport
	answering dept id	10
	answering dept short name	Culture, Media and Sport
	answering dept sort name	Culture, Media and Sport
	hansard heading	Telefonica: Underground Railways
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Culture, Media and Sport, pursuant to the Answer of 27 October 2015 to Question 12790, whether the licence obligation on Telefonica to provide indoor 4G coverage to 98 per cent of UK premises by 2017 includes coverage in tunnels.
	tabling member constituency	Newcastle upon Tyne Central
	tabling member printed	Chi Onwurah
	uin	13926
	answer	answer is ministerial correction date of answer 03/11/2015 answer text <p>The licence obligation on Telefonica to provide indoor 4G coverage to 98% of the UK population by 2017 does not include coverage in tunnels.The Government recognises that dropped calls and intermittent access to the internet are frustrations felt by many rail passengers. The Government is working with the rail and telecommunications industries to reach a collective understanding of the technical and commercial challenges and the potential solution to this problem.</p><br /> answering member constituency Wantage answering member printed Mr Edward Vaizey question first answered 03/11/2015 12:11:34 answering member 1580 label Biography information for Lord Vaizey of Didcot
	tabling member	4124 label Biography information for Chi Onwurah