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1145613
registered interest false more like this
date less than 2019-09-24more like thismore than 2019-09-24
answering body
Department for Work and Pensions more like this
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Post Office Card Account more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Work and Pensions, for what reason her Department decided to close the Post Office Card Account; and whether her Department has plans to introduce a replacement for that account. more like this
tabling member constituency Motherwell and Wishaw remove filter
tabling member printed
Marion Fellows more like this
uin 290396 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2019-10-01more like thismore than 2019-10-01
answer text <p>The Department’s contract with Post Office Limited for the Post Office Card Account ends in November 2021, this is the reason why plans are underway for a replacement.</p><p> </p><p>The replacement service will ensure that customers who remain unable to open or manage a standard account, are provided with a payment mechanism to receive their payment of pension and benefit from DWP. Commercial arrangements are underway to engage with potential suppliers in preparation for competitive tender later this year.</p> more like this
answering member constituency Hexham more like this
answering member printed Guy Opperman remove filter
question first answered
less than 2019-10-01T15:20:30.957Zmore like thismore than 2019-10-01T15:20:30.957Z
answering member
4142
label Biography information for Guy Opperman more like this
previous answer version
136299
answering member constituency Hexham more like this
answering member printed Guy Opperman more like this
answering member
4142
label Biography information for Guy Opperman more like this
tabling member
4440
label Biography information for Marion Fellows more like this
1143871
registered interest false more like this
date less than 2019-09-02more like thismore than 2019-09-02
answering body
Department for Work and Pensions more like this
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Post Office Card Account more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Work and Pensions, for what reason her Department decided to close the Post Office Card Account; and whether her Department has plans to introduce a replacement for that account. more like this
tabling member constituency Motherwell and Wishaw remove filter
tabling member printed
Marion Fellows more like this
uin 285337 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2019-09-09more like thismore than 2019-09-09
answer text <p>It has not proved possible to respond to the hon. Member in the time available before Prorogation</p> more like this
answering member constituency Hexham more like this
answering member printed Guy Opperman remove filter
question first answered
less than 2019-09-09T16:34:52.23Zmore like thismore than 2019-09-09T16:34:52.23Z
answering member
4142
label Biography information for Guy Opperman more like this
tabling member
4440
label Biography information for Marion Fellows more like this
1143874
registered interest false more like this
date less than 2019-09-02more like thismore than 2019-09-02
answering body
Department for Work and Pensions more like this
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Social Security Benefits: Overpayments more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Work and Pensions, what processes her Department uses to agree a repayment rate with claimants for over-payments of welfare payments before making collections. more like this
tabling member constituency Motherwell and Wishaw remove filter
tabling member printed
Marion Fellows more like this
uin 285023 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2019-09-09more like thismore than 2019-09-09
answer text <p>The Department seeks to recover benefit overpayments as quickly as possible without creating any undue financial hardship to the claimant. The initial rate of repayment applied for the recovery of a benefit overpayment is calculated based on three factors:</p><p> </p><ul><li>How the overpayment occurred (through either fraud or error).</li><li>Whether the claimant is in work.</li><li>Whether any other deductions are applied to their Universal Credit award which might affect the amount that can be deducted.</li></ul><p>The Department understands that claimants’ individual circumstances can vary widely. If a claimant contacts the Department to say that they cannot afford the proposed rate of repayment, we will discuss this with the claimant and can re-evaluate their repayment rate. This re-evaluation will be based on income and expenditure, alongside internal data and the industry standard credit information we can access, with the aim of agreeing a sustainable rate of repayment.</p> more like this
answering member constituency Hexham more like this
answering member printed Guy Opperman remove filter
question first answered
less than 2019-09-09T16:29:06.8Zmore like thismore than 2019-09-09T16:29:06.8Z
answering member
4142
label Biography information for Guy Opperman more like this
tabling member
4440
label Biography information for Marion Fellows more like this
1133317
registered interest false more like this
date less than 2019-06-19more like thismore than 2019-06-19
answering body
Department for Work and Pensions more like this
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Television: Licensing more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Work and Pensions, what the cost to the public purse was of providing free television licences to people over the age of 75 for qualifying residents in (a) the Motherwell and Wishaw constituency and (b) North Lanarkshire local authority area in (i) 2017-18 and (ii) 2018-19. more like this
tabling member constituency Motherwell and Wishaw remove filter
tabling member printed
Marion Fellows more like this
uin 266806 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2019-06-25more like thismore than 2019-06-25
answer text <p>In the 2015 funding settlement, the Government agreed with the BBC that responsibility for the concession will transfer to the BBC in June 2020.</p><p>The government and the BBC agreed this is a fair deal for the BBC - in return we closed the iPlayer loophole and committed to increase the licence fee in line with inflation. And to help with financial planning, we agreed to provide phased transitional funding over 2 years to gradually introduce the cost to the BBC.</p><p>This reform was subject to public discussion and debated extensively during the passage of the Digital Economy Act 2017 through Parliament.</p><p>On 10 June 2019, the BBC <a href="https://www.bbc.com/aboutthebbc/reports/consultation/age-related-tv-licence-policy" target="_blank">announced</a> that the current scheme will end. From 1 June 2020, a free TV licence will only be available to a household with someone aged over 75 who receives Pension Credit.</p><p>The table below provides estimates of the costs for 2017/18 of providing free TV licences to people aged 75 and over in the geographical areas requested, in nominal prices. The figures for 2018/19 will be available in September.</p><p /><table><tbody><tr><td><p> </p></td><td><p><strong>Expenditure (£m) (Nominal)</strong></p></td></tr><tr><td><p><strong> </strong></p></td><td><p><strong>2017-18</strong></p></td></tr><tr><td><p><strong>(a) Motherwell and Wishaw constituency</strong></p></td><td><p>£0.85</p></td></tr><tr><td><p><strong>(b) North Lanarkshire local authority area</strong></p></td><td><p>£2.95</p></td></tr></tbody></table>
answering member constituency Hexham more like this
answering member printed Guy Opperman remove filter
question first answered
less than 2019-06-25T17:09:22.433Zmore like thismore than 2019-06-25T17:09:22.433Z
answering member
4142
label Biography information for Guy Opperman more like this
previous answer version
124929
answering member constituency Hexham more like this
answering member printed Guy Opperman more like this
answering member
4142
label Biography information for Guy Opperman more like this
tabling member
4440
label Biography information for Marion Fellows more like this
1129768
registered interest false more like this
date less than 2019-06-04more like thismore than 2019-06-04
answering body
Department for Work and Pensions more like this
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Post Office Card Account more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Work and Pensions, how many Post Office card accounts were active in each of the last five years; and how much his Department paid into those accounts. more like this
tabling member constituency Motherwell and Wishaw remove filter
tabling member printed
Marion Fellows more like this
uin 260046 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2019-06-10more like thismore than 2019-06-10
answer text <p><strong> </strong></p><p>The figures for the number of active accounts at year end for the last five years are as follows:</p><p> </p><table><tbody><tr><td><p><strong>At Year End</strong></p></td><td><p><strong>Total Number of Accounts</strong></p></td></tr><tr><td><p>March 2015</p></td><td><p>2409075</p></td></tr><tr><td><p>March 2016</p></td><td><p>2179279</p></td></tr><tr><td><p>March 2017</p></td><td><p>1790546</p></td></tr><tr><td><p>March 2018</p></td><td><p>1383266</p></td></tr><tr><td><p>March 2019</p></td><td><p>1103328</p></td></tr></tbody></table><p> </p><p>The figures for the amount paid into Post Office card accounts for the last five financial years are as follows:</p><p> </p><table><tbody><tr><td><p><strong>Financial Year</strong></p></td><td><p><strong>Monies Paid in by DWP</strong></p></td></tr><tr><td><p>2014-2015</p></td><td><p>£17,333,287,535.11</p></td></tr><tr><td><p>2015-2016</p></td><td><p>£16,228,823,143.88</p></td></tr><tr><td><p>2016-2017</p></td><td><p>£14,141,533,797.78</p></td></tr><tr><td><p>2017-2018</p></td><td><p>£12,047,638,556.85</p></td></tr><tr><td><p>2018-2019</p></td><td><p>£9,515,393,806.89</p></td></tr></tbody></table>
answering member constituency Hexham more like this
answering member printed Guy Opperman remove filter
question first answered
less than 2019-06-10T16:02:06.353Zmore like thismore than 2019-06-10T16:02:06.353Z
answering member
4142
label Biography information for Guy Opperman more like this
tabling member
4440
label Biography information for Marion Fellows more like this
1129769
registered interest false more like this
date less than 2019-06-04more like thismore than 2019-06-04
answering body
Department for Work and Pensions more like this
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Post Office Card Account more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Work and Pensions, if she will make it her policy to extend the use of Post Office card accounts beyond 2021. more like this
tabling member constituency Motherwell and Wishaw remove filter
tabling member printed
Marion Fellows more like this
uin 260047 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2019-06-10more like thismore than 2019-06-10
answer text <p>The Post Office card account contract ends in November 2021. There are currently no plans to extend this contract.</p><p>The DWP has written to customers who use the Post Office card accounts to encourage them to receive payment into a mainstream account. This is part of our policy of reducing reliance on payment exception services and promoting financial inclusion through the use of mainstream accounts. Mainstream accounts offer more features and reduce the cost to the taxpayer. One of the key messages we highlight, is that 99% of banks’ personal accounts enable customers to withdraw cash, deposit cash and cheques, and make balance enquiries at a Post Office counter via its network of 11,600 branches.</p><p>For those claimants and pensioners who are unable to open a mainstream account, the DWP will implement an alternative payment service that allows users to obtain cash payments in their local area (including suburban and rural locations) before the end of the Post Office card account contract in November 2021.</p><p>All DWP letters provide a free telephone number where the customer can call to discuss their payment options further and change their method of payment over the telephone. A copy of these letters will be placed in the House of Commons Library.</p><p>As we approach the end of the Post Office card account contract, the DWP and POL will work together to issue joint guidance on Post Office card account user’s options, to transfer to other payments methods.</p>
answering member constituency Hexham more like this
answering member printed Guy Opperman remove filter
question first answered
less than 2019-06-10T14:30:01.967Zmore like thismore than 2019-06-10T14:30:01.967Z
answering member
4142
label Biography information for Guy Opperman more like this
tabling member
4440
label Biography information for Marion Fellows more like this
1129770
registered interest false more like this
date less than 2019-06-04more like thismore than 2019-06-04
answering body
Department for Work and Pensions more like this
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Post Office: Pilot Schemes more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Work and Pensions, when the pilot services run by Post Office Ltd to (a) verify identities for the National Insurance application process, (b) support job seekers in rural areas, and (c) verify supporting documents for customers of the pension scheme, (a) started, (b) will finish; and what the cost to the public purse has been of those pilots. more like this
tabling member constituency Motherwell and Wishaw remove filter
tabling member printed
Marion Fellows more like this
uin 260048 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2019-06-11more like thismore than 2019-06-11
answer text <p>While the Government sets the strategic direction for the Post Office, it has the freedom to deliver its strategy as an independent business. Therefore, this issue is an operational matter for Post Office Limited.</p><p>However, BEIS Ministers and officials do engage regularly with representatives of Post Office Limited on a range of strategic issues of mutual interest.</p> more like this
answering member constituency Hexham more like this
answering member printed Guy Opperman remove filter
question first answered
less than 2019-06-11T14:16:00.493Zmore like thismore than 2019-06-11T14:16:00.493Z
answering member
4142
label Biography information for Guy Opperman more like this
tabling member
4440
label Biography information for Marion Fellows more like this
1129800
registered interest false more like this
date less than 2019-06-04more like thismore than 2019-06-04
answering body
Department for Work and Pensions more like this
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Post Office Card Account more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Work and Pensions, how much her Department has paid into Post Office card accounts in each of the last five years. more like this
tabling member constituency Motherwell and Wishaw remove filter
tabling member printed
Marion Fellows more like this
uin 260060 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2019-06-12more like thismore than 2019-06-12
answer text <p>The figures for the amount paid into Post Office card accounts for the last five financial years are as follows:</p><p> </p><table><tbody><tr><td><p>Financial Year</p></td><td><p>Monies Paid in by DWP</p></td></tr><tr><td><p>2014-2015</p></td><td><p>£17,333,287,535.11</p></td></tr><tr><td><p>2015-2016</p></td><td><p>£16,228,823,143.88</p></td></tr><tr><td><p>2016-2017</p></td><td><p>£14,141,533,797.78</p></td></tr><tr><td><p>2017-2018</p></td><td><p>£12,047,638,556.85</p></td></tr><tr><td><p>2018-2019</p></td><td><p>£9,515,393,806.89</p></td></tr></tbody></table> more like this
answering member constituency Hexham more like this
answering member printed Guy Opperman remove filter
question first answered
less than 2019-06-12T16:40:25.507Zmore like thismore than 2019-06-12T16:40:25.507Z
answering member
4142
label Biography information for Guy Opperman more like this
tabling member
4440
label Biography information for Marion Fellows more like this
1123701
registered interest false more like this
date less than 2019-04-29more like thismore than 2019-04-29
answering body
Department for Work and Pensions more like this
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading State Retirement Pensions: Females more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Work and Pensions, what steps her Department took in response to the increased number of complaints to the Independent Case Examiner from women affected by the state pension age increase between October 2016 and November 2018. more like this
tabling member constituency Motherwell and Wishaw remove filter
tabling member printed
Marion Fellows more like this
uin 248717 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2019-05-02more like thismore than 2019-05-02
answer text <p>The Independent Case Examiner is by its nature and name, independent. It reviews complaints about the DWP and its contracted service providers, in those cases where the complainant has exhausted the relevant internal complaints process and remains dissatisfied with the final response to their complaint.</p><p> </p><p>The service provided by the Independent Case Examiner’s Office is demand led, and its resources are reviewed on an annual basis. The Independent Case Examiner’s Office received funding for thirteen additional staff in 2018/2019 financial year, during which productivity increased with the Independent Case Examiner’s Office clearing 1,246 complaints, compared to 955 in the previous reporting year.</p><p> </p><p>The Independent Case Examiner’s Office accepted the first complaint concerning communications associated with changes to women’s State Pension age in October 2016. Due to the volume of complaint referrals received from this group of complainants, the Independent Case Examiner Office took the decision to bring a lead case into investigation in January 2017, in order to familiarise itself with the issues underpinning the orchestrated complaints campaign. This investigation concluded in June 2017 – The Independent Case Examiner did not uphold the complaint.</p><p> </p><p>To deal specifically with this group of complaints, the Independent Case Examiner’s Office set up a team of three Investigation Case Managers in October 2017. This team concluded 192 investigations between October 2017 and November 2018, none of which were upheld on the main element of complaint. The Independent Case Examiner’s Office closed this group of complaints in December 2018, when they became subject to legal proceedings, as is required under its governance contract.</p>
answering member constituency Hexham more like this
answering member printed Guy Opperman remove filter
question first answered
less than 2019-05-02T15:18:56.14Zmore like thismore than 2019-05-02T15:18:56.14Z
answering member
4142
label Biography information for Guy Opperman more like this
tabling member
4440
label Biography information for Marion Fellows more like this
1121345
registered interest false more like this
date less than 2019-04-11more like thismore than 2019-04-11
answering body
Department for Work and Pensions more like this
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Pensioners: Social Security Benefits more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Work and Pensions, what steps the Government is taking to ensure that older people claim the benefits they are entitled to. more like this
tabling member constituency Motherwell and Wishaw remove filter
tabling member printed
Marion Fellows more like this
uin 244156 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2019-04-23more like thismore than 2019-04-23
answer text <p>The Government is committed to ensuring that older people receive the support they are entitled to and the DWP targets activity on engaging with people who may be eligible to benefits at pivotal stages, such as when they claim State Pension or report a change in their circumstances. The DWP uses a wide range of channels to communicate information about benefits to potential customers; including information on <a href="https://gov.uk/" target="_blank">https://gov.uk/</a>, in leaflets and by telephone. People wishing to claim Pension Credit can do so by calling 0800 99 1234. DWP staff in Pension Centres and Jobcentres including visiting officers are able to provide help and advice about entitlement to benefits, as are staff in Local Authorities who administer Housing Benefit.</p><p> </p><p>One of the best ways to reach eligible customers is through trusted stakeholder working in the community and we have developed the Pension Credit toolkit, as an on-line tool for agencies and welfare rights organisations to use in order to encourage Pension Credit take-up. It can be found at: <a href="https://www.gov.uk/government/publications/pension-credit-toolkit" target="_blank">https://www.gov.uk/government/publications/pension-credit-toolkit</a></p><p> </p><p>The toolkit contains resources for anyone working with pensioners and includes guides to Pension Credit. It also contains publicity material and guidance designed to help older people understand how they could get Pension Credit and help organisations support someone applying for Pension Credit as well as ideas for encouraging take-up. The toolkit also provides links to information about disability and carers benefits.</p><p> </p><p>Most recently we have provided to relevant organisations a fact sheet about Pension Credit and forthcoming changes for couples to ensure that accurate information is available in the places where people are most likely to seek information.</p><p> </p><p>The majority of people of pension age in receipt of a State Pension or another social security benefit receive their annual winter fuel payment automatically without the need to make a claim.</p>
answering member constituency Hexham more like this
answering member printed Guy Opperman remove filter
grouped question UIN 244000 more like this
question first answered
less than 2019-04-23T16:29:34.9Zmore like thismore than 2019-04-23T16:29:34.9Z
answering member
4142
label Biography information for Guy Opperman more like this
tabling member
4440
label Biography information for Marion Fellows more like this