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<p>In October 2016, we announced an improved compensation scheme under which rail
passengers, including rail season ticket holders, will be able to claim compensation
if their train is delayed by 15 minutes or more. ‘Delay Repay 15’, (DR15) which provides
compensation of 25% of the cost of the single ticket or 25% of the cost of the relevant
portion of the return ticket for delays of between 15 and 29 minutes, has been introduced
on Govia Thameslink Railway services and is being rolled out more widely across DfT-franchised
Train Operating Companies, starting with South Western, West Midlands and South Eastern.</p><p>
</p><p>DR15 will be contracted as a requirement for new DfT franchises when contracts
come up for renewal. We have also asked a number of train operating companies for
proposals to implement DR15 before their contract expires; and will introduce DR15
if the proposals are affordable and represent value for money for taxpayers.</p><p>
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