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<p>The Department’s senior officials attend four weekly meetings with the train operators
senior management team, where all aspects of performance under the franchise agreement
can be scrutinised and challenged. In terms of Govia Thameslink Railway's (GTR's)
delivery of services to passengers, while operational performance on its Great Northern
route is robust, performance on its Thameslink route has been poor.</p><p> </p><p>Ministers
and officials have held a number of meetings with Network Rail, GTR and the Office
of Rail Regulation to discuss the poor performance on the Thameslink route. This has
resulted in GTR and Network Rail publishing a high level improvement plan on their
websites which sets out the actions they are taking to turn things around. They have
also committed to updating the plan by the end of February with specific commitments
on the outputs that will be delivered. Furthermore, the Department has secured a commitment
that Network Rail and GTR shall provide a monthly report on progress towards their
committed outputs and publish this on their websites, so that passengers have transparency
on what is being delivered.</p><p> </p><p>The Government is determined to hold GTR
and Network Rail to account for the delivery of their joint initiatives to improve
Thameslink performance and, ultimately, provide the levels of service that passengers
deserve.</p><p> </p>
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