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756119

	registered interest
	date	04/09/2017
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Work Capability Assessment
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how much his Department has spent on contracts for delivering work capability assessments in the last year.
	tabling member constituency	Hemsworth
	tabling member printed	Jon Trickett
	uin	7027
	answer	answer is ministerial correction date of answer 12/09/2017 answer text <p>In 2016/17 the Department spent £177.5m on ESA and related Work Capability Assessments. This figure covers the direct cost of delivering work capability assessments, the medical assessments undertaken for other benefits, costs relating to written and verbal medical advice, fixed overheads, administrative costs, investment in new technology and other service improvements.</p> answering member constituency Portsmouth North answering member printed Penny Mordaunt question first answered 12/09/2017 16:25:58 answering member 4017 label Biography information for Penny Mordaunt
	tabling member	410 label Biography information for Jon Trickett

92711

	registered interest
	date	10/10/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Work Capability Assessment
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the ratio of doctor health care professionals to nurse or physiotherapist health care professionals currently carrying out work capability assessments is in (a) Hemsworth constituency and (b) the UK.
	tabling member constituency	Hemsworth
	tabling member printed	Jon Trickett
	uin	209865
	answer	answer is ministerial correction date of answer 17/10/2014 answer text <p>Doctors, nurses and physiotherapists are all trained to the same high level to carry out disability assessments on behalf of the DWP.</p><p>Staffing levels are not captured at Constituency level. As of October 2014 there are 194 doctors and 576 nurses or physiotherapists in the UK carrying out work capability assessments.</p> answering member constituency Forest of Dean answering member printed Mr Mark Harper grouped question UIN 209864 question first answered 17/10/2014 12:36:34 answering member 1520 label Biography information for Mr Mark Harper
	tabling member	410 label Biography information for Jon Trickett

92718

	registered interest
	date	10/10/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Work Capability Assessment
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what comparative assessment he has made of the (a) demand and (b) waiting times for work capability assessments conducted by a (i) doctor and (ii) nurse or physiotherapist health care professional.
	tabling member constituency	Hemsworth
	tabling member printed	Jon Trickett
	uin	209864
	answer	answer is ministerial correction date of answer 17/10/2014 answer text <p /> <p>Doctors, nurses and physiotherapists are all trained to the same high level to carry out disability assessments on behalf of the DWP.</p><p>Staffing levels are not captured at Constituency level. As of October 2014 there are 194 doctors and 576 nurses or physiotherapists in the UK carrying out work capability assessments.</p> answering member constituency Forest of Dean answering member printed Mr Mark Harper grouped question UIN 209865 question first answered 17/10/2014 12:36:34 answering member 1520 label Biography information for Mr Mark Harper
	tabling member	410 label Biography information for Jon Trickett

92724

	registered interest
	date	10/10/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Work Capability Assessment
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many people are currently waiting to see a doctor health care professional for the purposes of a work capability assessment in (a) Hemsworth constituency and (b) the UK.
	tabling member constituency	Hemsworth
	tabling member printed	Jon Trickett
	uin	209855
	answer	answer is ministerial correction date of answer 17/10/2014 answer text <p /> <p>Cases are either identified as having to be seen by a doctor only, or they can be seen by a doctor, nurse or physiotherapist. Therefore, there are no cases which are specifically ring fenced for assessment by nurses or physiotherapists.</p><p>There are currently 41,109 people waiting for an assessment with a doctor.</p><p>Data is not captured at constituency level.</p> answering member constituency Forest of Dean answering member printed Mr Mark Harper grouped question UIN 209856 question first answered 17/10/2014 12:32:25 answering member 1520 label Biography information for Mr Mark Harper
	tabling member	410 label Biography information for Jon Trickett

92725

	registered interest
	date	10/10/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Work Capability Assessment
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many people are currently waiting to see a nurse or physiotherapist health care professional for the purposes of a work capability assessment in (a) Hemsworth constituency and (b) the UK.
	tabling member constituency	Hemsworth
	tabling member printed	Jon Trickett
	uin	209856
	answer	answer is ministerial correction date of answer 17/10/2014 answer text <p>Cases are either identified as having to be seen by a doctor only, or they can be seen by a doctor, nurse or physiotherapist. Therefore, there are no cases which are specifically ring fenced for assessment by nurses or physiotherapists.</p><p>There are currently 41,109 people waiting for an assessment with a doctor.</p><p>Data is not captured at constituency level.</p> answering member constituency Forest of Dean answering member printed Mr Mark Harper grouped question UIN 209855 question first answered 17/10/2014 12:32:25 answering member 1520 label Biography information for Mr Mark Harper
	tabling member	410 label Biography information for Jon Trickett

92726

	registered interest
	date	10/10/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Work Capability Assessment
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what limit his Department has set on waiting times for work capability assessments; and what steps his Department is taking to ensure this limit is not exceeded.
	tabling member constituency	Hemsworth
	tabling member printed	Jon Trickett
	uin	209857
	answer	answer is ministerial correction date of answer 16/10/2014 answer text <p /> <p>We do not have a limit for waiting times for work capability assessments. We are working with the existing supplier to improve processing times and reduce waiting times and are currently seeking a replacement supplier to undertake work capability assessments from early next year.</p> answering member constituency Forest of Dean answering member printed Mr Mark Harper question first answered 16/10/2014 13:45:34 answering member 1520 label Biography information for Mr Mark Harper
	tabling member	410 label Biography information for Jon Trickett

997328

	registered interest
	date	29/10/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, to what extent the Behavioural Insights Team was involved in designing the technical infrastructure for universal credit.
	tabling member constituency	Hemsworth
	tabling member printed	Jon Trickett
	uin	184879
	answer	answer is ministerial correction date of answer 06/11/2018 answer text <p>The Government’s Behavioural Insights Team has not been involved in designing the technical infrastructure for Universal Credit Full Service, as there is a specific user researcher team in DWP that takes care of this element.</p><p> </p><p>The design of the Universal Credit Full Service is based around user-centred design, which is an iterative design process in which designers focus on users of the service and their needs in each phase of the design process.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 06/11/2018 16:21:38 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	410 label Biography information for Jon Trickett

935076

	registered interest
	date	05/07/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	State Retirement Pensions: Females
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what recent estimate he has made of the average time it has taken for Department to resolve a complaint relating to the increase to women's state pension age.
	tabling member constituency	Hemsworth
	tabling member printed	Jon Trickett
	uin	161103
	answer	answer is ministerial correction date of answer 11/07/2018 answer text <p>All government Departments have routine complaints procedures, this has been the case under successive governments.</p><p> </p><p>The Department has a two tier complaints process which considers formal complaints about our service. As outlined on Gov.uk, DWP complaints processes encourages customers in the first instance to raise their issues with the office they are dealing with, as a business as usual contact, so we put things right.</p><p> </p><p>If the customer remains unhappy with the response, they can escalate their concerns, which will be dealt with by the Complaints Resolution Team as part of the formal DWP complaints process. The complaint is independently investigated. Where cases cannot be resolved to the customer’s satisfaction, the customer can escalate their complaint to the Director General as part of the tier two complaint process.</p><p> </p><p>Escalated complaints represent the final business review and response to the complaint.</p><p>Once a complainant has exhausted the DWP complaint process they are signposted to the Independent Case Examiner’s (ICE) Office if they are dissatisfied with the final response to their complaint.</p><p> </p><p>Complaints received from women born in the 1950s and affected by changes in State Pension age are handled in line with the overall Departmental complaints process published on Gov.uk.</p><p> </p><p>The role of the Independent Case Examiner (ICE) is to consider case-specific complaints of maladministration (service failure). The vast majority of the complaints that are referred to ICE are complex and require the circumstances of each case to be considered on its merits. Prior to the WASPI campaign the ICE Office routinely accepted in the region of 1,100 and 1,200 complaints for examination each year. At the end of February 2018, the Office had accepted 1,907 WASPI complaints alone.</p><p> </p><p>In January 2017, the ICE Office took the decision to bring a lead case into investigation in order to familiarise itself with the issues underpinning the campaign. This investigation concluded in June 2017 – the ICE did not uphold the complaint. Whilst the Office has had no additional resource to deal with the WASPI campaign complaints, a dedicated team of investigation case managers was established (from within existing resources) in October 2017 to investigate this group of complaints. The ICE Office aim to complete investigation within 20 weeks of starting work on a case, the WASPI related ICE reports that had been concluded to date have been completed within an average of 9.75 weeks. To date, the ICE had not upheld any case specific complaints that DWP failed to provide adequate and timely information relating to the increase in their State Pension age. All final ICE reports explain how the complainant can escalate their complaint to the Parliamentary Ombudsman’s Office.</p><p> </p><p>There are no plans to dedicate additional resources to investigating this group of complaints, as to do so would disadvantage other groups of complainants whose cases are awaiting investigation.</p><p> </p><p>The Parliamentary Health and Service Ombudsman make final decisions on complaints that have not been resolved by UK Government Departments. This was set up in 1967 under the then Labour Government.</p><p> </p> answering member constituency Hexham answering member printed Guy Opperman question first answered 11/07/2018 14:54:23 answering member 4142 label Biography information for Guy Opperman previous answer version 68842 answering member constituency Hexham answering member printed Guy Opperman answering member 4142 label Biography information for Guy Opperman
	tabling member	410 label Biography information for Jon Trickett

596098

	registered interest
	date	07/10/2016
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Social Security Benefits: Hemsworth
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many people in Hemsworth constituency who have had benefit payments reinstated after a mandatory reconsideration decision are awaiting a fully back-dated entitlement payment.
	tabling member constituency	Hemsworth
	tabling member printed	Jon Trickett
	uin	47454
	answer	answer is ministerial correction date of answer 14/10/2016 answer text <p>The information is not available and could only be obtained at disproportionate cost.</p> answering member constituency Portsmouth North answering member printed Penny Mordaunt grouped question UIN 47277 question first answered 14/10/2016 12:09:56 answering member 4017 label Biography information for Penny Mordaunt
	tabling member	410 label Biography information for Jon Trickett

596105

	registered interest
	date	07/10/2016
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Social Security Benefits: Hemsworth
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many people in Hemsworth constituency who have waited more than 42 days to receive a mandatory reconsideration decision since the introduction of that process.
	tabling member constituency	Hemsworth
	tabling member printed	Jon Trickett
	uin	47277
	answer	answer is ministerial correction date of answer 14/10/2016 answer text <p>The information is not available and could only be obtained at disproportionate cost.</p> answering member constituency Portsmouth North answering member printed Penny Mordaunt grouped question UIN 47454 question first answered 14/10/2016 12:09:56 answering member 4017 label Biography information for Penny Mordaunt
	tabling member	410 label Biography information for Jon Trickett