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answer text |
<p>The number of complaints about Personal Independence Payments which took more than
15 working days but less than 20 working days to receive a response is as follows:</p><p>
</p><p>Tier One complaints - A total of 6292 complaints were cleared, of which 132
received a response which took more than 15 working days but less than 20 working
days</p><p> </p><p>Tier Two complaints - A total of 170 complaints were cleared, of
which 24 received a response which took more than 15 working days but less than 20
working days</p><p> </p><p>(Data provided for complaints closed within the 2016/2017
operational year)</p>
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