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946802
star this property registered interest false more like this
star this property date less than 2018-07-23more like thismore than 2018-07-23
star this property answering body
Department for Transport more like this
star this property answering dept id 27 more like this
star this property answering dept short name Transport more like this
star this property answering dept sort name Transport more like this
star this property hansard heading Train Operating Companies: Compensation more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Transport, what discussions he has had with train operating companies on the compensation payable to people when trains are cancelled but do not cause a delay of over an hour. more like this
star this property tabling member constituency Gower remove filter
star this property tabling member printed
Tonia Antoniazzi more like this
unstar this property uin 167358 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-09-10more like thismore than 2018-09-10
star this property answer text <p>The Secretary of State meets train operating companies regularly to discuss a range of issues.</p><p> </p><p>The majority of train operating companies on Department for Transport franchises currently offer the Delay Repay scheme which provides compensation for delays to journeys from 30 minutes, whatever the cause of the delay or cancellation. In addition, four train operating companies offer compensation for delays of 15 to 29 minutes. The Department has had a number of discussions with franchises about extending Delay Repay, including to offer compensation for delays from 15 minutes.</p><p> </p><p>The minority of franchises that have not yet introduced Delay Repay, including Arriva Trains Wales, set out their compensation arrangements in their Passenger’s Charter. These include discounts for holders of monthly and annual season tickets, if performance falls below a pre-determined threshold. For other passengers, compensation of no less than 50% of the ticket price is payable for delays of 60 minutes or more, and some of these train operators also offer compensation for delays of 30 to 59 minutes; this compensation is generally not payable for delays outside the control of the rail industry.</p><p> </p><p>The Arriva Trains Wales franchise is managed by the Welsh Government under the 2006 Welsh rail devolution arrangements. The next Wales and Borders franchise has been let by the Welsh Government under the new Welsh rail devolution arrangements. Transport for Wales has announced that they will introduce Delay Repay for delays of 15 minutes or more from January 2019.</p>
star this property answering member constituency Orpington more like this
star this property answering member printed Joseph Johnson remove filter
star this property question first answered
remove filter
star this property answering member
4039
star this property label Biography information for Joseph Johnson more like this
star this property tabling member
4623
unstar this property label Biography information for Tonia Antoniazzi more like this