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1077142

	registered interest
	date	25/02/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the cost to the public purse is of the administration of the advance payment system.
	tabling member constituency	Glasgow South West
	tabling member printed	Chris Stephens
	uin	225548
	answer	answer is ministerial correction date of answer 05/03/2019 answer text <p>The information requested is not readily available and to provide it would incur disproportionate cost.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 05/03/2019 17:44:23 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4463 label Biography information for Chris Stephens

1079383

	registered interest
	date	28/02/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what assessment she has made of the adequacy of staffing levels in universal credit centres; and what proportion of fixed-term staff working in universal credit centres are on (a) permanent contracts and (b) zero-hour contracts.
	tabling member constituency	Glasgow South West
	tabling member printed	Chris Stephens
	uin	227130
	answer	answer is ministerial correction date of answer 05/03/2019 answer text <p>The Department regularly reviews both the numbers of people working in Universal Credit service centres and their performance to ensure we have the right number of people available to manage claimants Universal Credit claims. Services and staff training is assessed, both in real time to meet any short term peaks in demand and also reviewed for longer term improvements to ensure the service continues to meet customer service expectation.</p><p> </p><p>Our priority is to give all employees, including those delivering Universal Credit, the necessary resources, including manageable workloads, so that they can carry out their roles successfully.</p><p> </p><p>The size of a Case Manager’s caseload is dependent on a number of factors, including the complexity of the caseload and experience of the case manager.</p><p> </p><p>All staff on fixed-term contracts are employed on the basis of agreed full or part time hours. No staff are employed on zero-hour contracts.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 05/03/2019 17:53:37 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4463 label Biography information for Chris Stephens