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47485

	registered interest
	date	08/04/2014
	answering body	Department for Business, Innovation and Skills
	answering dept id	26
	answering dept short name	Business, Innovation and Skills
	answering dept sort name	Business, Innovation and Skills
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Business, Innovation and Skills, what steps his Department has taken to introduce customer service training in the apprenticeship programme.
	tabling member constituency	Glasgow North
	tabling member printed	Ann McKechin
	uin	195934
	answer	answer is ministerial correction date of answer 28/04/2014 answer text <p>An apprenticeship is a job with an accompanying skills development programme designed by employers in the sector to meet the key requirements of the job role. In many cases this will include an aspect of customer service as many jobs recognise the importance of such skills and these will be reflected in the apprenticeship framework.</p><p> </p><p>More than 400 employers are involved in the development of new apprenticeship standards as part of our Trailblazers programme. Where they see customer service skills as crucial to an occupation, they will include these within the new employer-led standards.</p><p> </p><p>For individuals in jobs that are specific customer service roles there is a dedicated Customer Service Apprenticeship available.</p> answering member constituency West Suffolk answering member printed Matthew Hancock question first answered 28/04/2014 12:00:00 answering member 4070 label Biography information for Matt Hancock
	tabling member	1419 label Biography information for Ann McKechin

47486

	registered interest
	date	08/04/2014
	answering body	Department for Business, Innovation and Skills
	answering dept id	26
	answering dept short name	Business, Innovation and Skills
	answering dept sort name	Business, Innovation and Skills
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Business, Innovation and Skills, for which firms his Department has agreed bonus payments as part of the privatisation of Royal Mail; and on what criteria such payments were made.
	tabling member constituency	Glasgow North
	tabling member printed	Ann McKechin
	uin	195936
	answer	answer is ministerial correction date of answer 28/04/2014 answer text <p>No firms have received bonuses in relation to the sale of Royal Mail shares.</p> answering member constituency Sevenoaks answering member printed Michael Fallon grouped question UIN 195939 question first answered 28/04/2014 12:00:00 answering member 88 label Biography information for Sir Michael Fallon
	tabling member	1419 label Biography information for Ann McKechin

47488

	registered interest
	date	08/04/2014
	answering body	Department for Business, Innovation and Skills
	answering dept id	26
	answering dept short name	Business, Innovation and Skills
	answering dept sort name	Business, Innovation and Skills
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Business, Innovation and Skills, how many professional and business services special envoys have been appointed by his Department; and what the remit of those envoys is.
	tabling member constituency	Glasgow North
	tabling member printed	Ann McKechin
	uin	195937
	answer	answer is ministerial correction date of answer 28/04/2014 answer text <p>There are currently six appointed Business Ambassadors covering the Professional and Business Services Sector: Caroline Plumb – CEO FreshMinds, Alan Parker – Chairman Brunswick Group, Ruby McGregor-Smith CBE – CEO MITIE, Rona Fairhead CBE, Will Lawes – Senior Partner Freshfields Bruchaus Deringer and Steve Varley – UK Chairman and Managing Partner (UK and Ireland) EY.</p><p> </p><p>Business Ambassadors are appointed by the Prime Minister to act as advocates of the UK, promoting the UK's excellence, economy, business environment and its reputation as the international trade and inward investment partner of choice.</p><p> </p><p>Business Ambassadors agree to undertake a programme of activities agreed with UK Trade &amp; Investment (UKTI) including, among others, holding events to promote UK businesses around the world, meeting overseas Ministers and inward missions; participating in trade missions; and providing insights into how UKTI can best deliver for business.</p> answering member constituency Sevenoaks answering member printed Michael Fallon question first answered 28/04/2014 12:00:00 answering member 88 label Biography information for Sir Michael Fallon
	tabling member	1419 label Biography information for Ann McKechin

47491

	registered interest
	date	08/04/2014
	answering body	Department for Business, Innovation and Skills
	answering dept id	26
	answering dept short name	Business, Innovation and Skills
	answering dept sort name	Business, Innovation and Skills
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Business, Innovation and Skills, how many firms that advised his Department on the privatisation of Royal Mail were awarded a bonus payment.
	tabling member constituency	Glasgow North
	tabling member printed	Ann McKechin
	uin	195939
	answer	answer is ministerial correction date of answer 28/04/2014 answer text <p>No firms have received bonuses in relation to the sale of Royal Mail shares.</p> answering member constituency Sevenoaks answering member printed Michael Fallon grouped question UIN 195936 question first answered 28/04/2014 12:00:00 answering member 88 label Biography information for Sir Michael Fallon
	tabling member	1419 label Biography information for Ann McKechin