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<p>DWP have taken steps to increase staff awareness of the mental health difficulties
that may be experienced by our customers, so they can direct them to further support
at any stage of the claimant journey. We have carried out a significant review of
our mental health learning utilising experts and psychologists. The learning is mandatory
for all customer contact colleagues to help better support claimants who may present
with mental health issues. The learning supports our colleagues to explore their impact
on customers, the steps needed to build relationships and how to respond appropriately
to customers’ needs.</p><p /><p>The Department has an extensive suite of products
available to employees from a health, safety and wellbeing perspective. These are
easy to find and access for everyone. DWP has an excellent Employee Assist Programme
that offers support or counselling for individuals dealing with potentially suicidal
customers alongside being fully supported by their line managers.</p>
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