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<p>All accommodation providers are monitored closely to ensure accommodation meets
contractual standards; this includes measures to ensure issues and complaints are
quickly addressed. Failure of accommodation providers to resolve issues within strict
time limits may result in the application of service credits.</p><p>Asylum seekers
are encouraged to report issues about their accommodation to their accommodation provider
for them to resolve. The Department also provides information to all asylum seekers,
including direct telephone numbers to local and national UKVI staff where they can
raise issues about the condition of their accommodation. As a result of recent improvements
to the Home Office inspection regime the Contract Compliance Team measures service
delivery via a short questionnaire to assess the level of contact, welcome briefing
and support from the provider.</p><p>We are taking further steps to ensure asylum
seekers’ voices are heard so that they feel confident to report complaints about their
accommodation or any concerns they are having about their safety. To help achieve
this, an advisory Board has been established which will enable the Home Office to
discuss accommodation related issues with key NGO stakeholders, including those that
pertain to issues raised regarding accommodation in Glasgow.</p>
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