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1006972
star this property registered interest false more like this
star this property date less than 2018-11-14more like thismore than 2018-11-14
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Pensions: Advisory Services more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
unstar this property question text To ask the Secretary of State for Work and Pensions, how many people have had (a) a telephone appointment, (b) a face to face appointment and (c) completed a digital journey with the Pension Wise guidance service in the 12 month period ending October 2018. more like this
star this property tabling member constituency Birmingham, Selly Oak remove filter
star this property tabling member printed
Steve McCabe more like this
unstar this property uin 191266 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-11-20more like thismore than 2018-11-20
star this property answer text <p>In the 12 month period ending 31 October 2018, there were (a) 32,440 telephone appointments, (b) 78,961 face to face appointments and (c) 44,969 digital journey completions.</p> more like this
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2018-11-20T14:18:54.897Zmore like thismore than 2018-11-20T14:18:54.897Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property previous answer version
85865
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
298
unstar this property label Biography information for Steve McCabe more like this
1006974
star this property registered interest false more like this
star this property date less than 2018-11-14more like thismore than 2018-11-14
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Pensions: Advisory Services more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
unstar this property question text To ask the Secretary of State for Work and Pensions, what plans she has to encourage uptake of the Pension Wise guidance service. more like this
star this property tabling member constituency Birmingham, Selly Oak remove filter
star this property tabling member printed
Steve McCabe more like this
unstar this property uin 191267 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-11-20more like thismore than 2018-11-20
star this property answer text <p>Take up of the Pension Wise guidance service is growing with more and more people having appointments. Between 2015/16 and 2017/18, take up of appointments more than doubled and continues to increase.</p><p> </p><p>Pension schemes and providers are required to signpost people to Pension Wise at key contact points. Pension providers are consistently cited by around half of the people who contact Pension Wise as the place they first heard of the service. The FCA have consulted on changes to these requirements with a view to increasing the take up of Pension Wise guidance.</p><p> </p><p>The Pension Wise marketing strategy across TV, Radio, web, Press and Video on Demand, as well as search engine optimisation, aims to get maximum reach amongst the target audience. This has proven to an effective way of both raising awareness of the service and driving take-up of appointments.</p><p> </p><p>Pension Wise is also working with employers nationally and locally to engage with their employees at their place of work. Pension Wise delivery partners also undertake local promotional activities, raising awareness of the service at local events.</p><p> </p><p>The Financial Guidance and Claims Act 2018 establishes a new Single Financial Guidance Body which will bring together the services currently provided by the Money Advice Service, The Pensions Advisory Service and Pension Wise. The new body will make it easier for people to access information and guidance to help them make effective financial decisions. This Act also set a framework for implementing a stronger final nudge towards Pension Wise at the point people seek to access their pension and we are engaging with providers to find the most effective approach.</p>
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2018-11-20T14:56:11.977Zmore like thismore than 2018-11-20T14:56:11.977Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
298
unstar this property label Biography information for Steve McCabe more like this
1006977
star this property registered interest false more like this
star this property date less than 2018-11-14more like thismore than 2018-11-14
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Pensions: Advisory Services more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
unstar this property question text To ask the Secretary of State for Work and Pensions, with reference to the Pension Wise guidance service, what information her Department holds on the (a) demographic characteristics of and (b) actions and decisions taken as a result of that guidance being sought by people who have completed a (i) telephone appointment, (ii) face-to-face appointment and (iii) digital journey with that service in the 12 month period ending October 2018. more like this
star this property tabling member constituency Birmingham, Selly Oak remove filter
star this property tabling member printed
Steve McCabe more like this
unstar this property uin 191268 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-11-20more like thismore than 2018-11-20
star this property answer text <p>Information on demographic characteristics of Pension Wise Customers and actions and decisions taken as a result of the guidance are published in the Pension Wise Service Evaluation. The latest published report covers 2016/17 and can be found here:</p><p> </p><p><a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/653621/pension-wise-service-evaluation-full-year-findings.pdf" target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/653621/pension-wise-service-evaluation-full-year-findings.pdf</a></p><p> </p><p>The demographic profiles of telephone and face-to-face customers are given and compared in Section 2: Customer profiles (pages 4-9). The steps and decisions taken by Pension Wise appointment customers are covered in Section 7: Steps taken and Section 8: Making a decision (pages 32-42).</p><p> </p><p>The Pension Wise Service Evaluation report for 2017/18 is forthcoming and will be similarly available on GOV.UK once published. The sampling for the annual Service Evaluation surveys is based around appointments delivered in the autumn of each year. As there are few seasonal differences in customer profiles, we would expect the data in the successive reports to reflect the profiles, experiences and outcomes of customers across the financial year that they relate to.</p><p> </p><p>The Service Evaluation for 2018/19, is currently in the field and publication of the report is expected to be in Autumn 2019.</p><p> </p><p>Customers completing the digital journey are not covered by the published research findings or the forthcoming report. We are looking to include this channel in the 2018/19 Pension Wise Service Evaluation survey sampling and reporting.</p>
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2018-11-20T14:57:39.743Zmore like thismore than 2018-11-20T14:57:39.743Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property previous answer version
85872
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
298
unstar this property label Biography information for Steve McCabe more like this
100763
star this property registered interest false more like this
star this property date less than 2014-10-23more like thismore than 2014-10-23
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Disability Living Allowance more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
unstar this property question text To ask the Secretary of State for Work and Pensions, what proportion of disability living allowance reassessments are conducted over the telephone. more like this
star this property tabling member constituency Birmingham, Selly Oak remove filter
star this property tabling member printed
Steve McCabe more like this
unstar this property uin 211706 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2014-10-28more like thismore than 2014-10-28
star this property answer text <p>Disability Living Allowance claimants who are asked to claim Personal Independence Payment will be assessed by an independent health professional. No assessments for Personal Independence Payment are currently carried out over the telephone.</p><p> </p><p>A health professional carrying out a review of paper-evidence may telephone the claimant to gather specific additional information to support their considerations.</p> more like this
star this property answering member constituency Forest of Dean more like this
star this property answering member printed Mr Mark Harper more like this
star this property question first answered
less than 2014-10-28T17:37:00.7362658Zmore like thismore than 2014-10-28T17:37:00.7362658Z
star this property answering member
1520
star this property label Biography information for Mr Mark Harper more like this
star this property tabling member
298
unstar this property label Biography information for Steve McCabe more like this
100765
star this property registered interest false more like this
star this property date less than 2014-10-23more like thismore than 2014-10-23
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Disability Living Allowance more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
unstar this property question text To ask the Secretary of State for Work and Pensions, how many people have had the mobility component of their disability living allowance reduced in each year since 2010. more like this
star this property tabling member constituency Birmingham, Selly Oak remove filter
star this property tabling member printed
Steve McCabe more like this
unstar this property uin 211704 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2014-10-28more like thismore than 2014-10-28
star this property answer text <p /> <p>The information requested is not readily available and could only be provided at disproportionate cost.</p> more like this
star this property answering member constituency Forest of Dean more like this
star this property answering member printed Mr Mark Harper more like this
star this property question first answered
less than 2014-10-28T14:32:21.5390123Zmore like thismore than 2014-10-28T14:32:21.5390123Z
star this property answering member
1520
star this property label Biography information for Mr Mark Harper more like this
star this property tabling member
298
unstar this property label Biography information for Steve McCabe more like this
100767
star this property registered interest false more like this
star this property date less than 2014-10-23more like thismore than 2014-10-23
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Disability Living Allowance more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
unstar this property question text To ask the Secretary of State for Work and Pensions, what training is required before a disability living allowance decision-maker can take up the role. more like this
star this property tabling member constituency Birmingham, Selly Oak remove filter
star this property tabling member printed
Steve McCabe more like this
unstar this property uin 211705 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2014-10-29more like thismore than 2014-10-29
star this property answer text <p /> <p>All staff undertake a 14 week training period in preparation for their role as DLA decision makers. This comprises a blend of classroom-based learning and on-the-job supervision and coaching.</p><p> </p><p>Following this 14 week training period continuing support is provided to decision makers through coaching, mentoring and monitoring, training workshops and workplace learning.</p> more like this
star this property answering member constituency Forest of Dean more like this
star this property answering member printed Mr Mark Harper more like this
star this property question first answered
less than 2014-10-29T15:10:41.1240943Zmore like thismore than 2014-10-29T15:10:41.1240943Z
star this property answering member
1520
star this property label Biography information for Mr Mark Harper more like this
star this property tabling member
298
unstar this property label Biography information for Steve McCabe more like this
101248
star this property registered interest false more like this
star this property date less than 2014-10-27more like thismore than 2014-10-27
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Driving: Licensing more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
unstar this property question text To ask the Secretary of State for Work and Pensions, who the decision maker is in the case of a DLA review; and what the assessment process is. more like this
star this property tabling member constituency Birmingham, Selly Oak remove filter
star this property tabling member printed
Steve McCabe more like this
unstar this property uin 212004 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2014-11-03more like thismore than 2014-11-03
star this property answer text <p /> <p>A Case Manager, the term for a DWP DLA decision maker, will conduct the review. In conducting the review, DLA Case Managers are instructed, through training and guidance, to ensure they have all the necessary information before making their decision. They will consider the evidence held and/or received, sending out for more evidence as appropriate, and only then make their decision.</p> more like this
star this property answering member constituency Forest of Dean more like this
star this property answering member printed Mr Mark Harper more like this
star this property question first answered
less than 2014-11-03T17:47:22.4547717Zmore like thismore than 2014-11-03T17:47:22.4547717Z
star this property answering member
1520
star this property label Biography information for Mr Mark Harper more like this
star this property tabling member
298
unstar this property label Biography information for Steve McCabe more like this
1016310
star this property registered interest false more like this
star this property date less than 2018-11-28more like thismore than 2018-11-28
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Pensions: Advisory Services more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
unstar this property question text To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 14 November 2018 to Question 191268, on Pensions: Advisory Services, what steps he is taking to encourage those identified in the pension wise service evaluation report for 2016-17 who are not pre-disposed to taking actions that help them make informed decisions on their pensions. more like this
star this property tabling member constituency Birmingham, Selly Oak remove filter
star this property tabling member printed
Steve McCabe more like this
unstar this property uin 196692 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-12-03more like thismore than 2018-12-03
star this property answer text <p>Take up of the Pension Wise guidance service is growing. Between 2015/16 and 2017/18, take up of appointments more than doubled and continues to increase. Pension schemes and providers are required to signpost people to Pension Wise at key contact points. Pension providers are consistently cited by around half of the people who contact Pension Wise as the place they first heard of the service. The Financial Conduct Authority have consulted on changes to these requirements with a view to increasing the take up of Pension Wise guidance.</p><p> </p><p>The Pension Wise marketing strategy across TV, Radio, web, Press and Video on Demand, as well as search engine optimisation, aims to get maximum reach amongst the target audience. This has proven to an effective way of both raising awareness of the service and driving take-up of appointments.</p><p> </p><p>Pension Wise is also working with employers nationally and locally to engage with their employees at their place of work. Pension Wise delivery partners also undertake local promotional activities, raising awareness of the service at local events.</p><p> </p><p>The Financial Guidance and Claims Act 2018 establishes a new Single Financial Guidance Body which will bring together the services currently provided by the Money Advice Service, The Pensions Advisory Service and Pension Wise. The new body will make it easier for people to access information and guidance to help them make effective financial decisions. This Act also set a framework for implementing a stronger final nudge towards Pension Wise at the point people seek to access their pension and we are engaging with providers to find the most effective approach.</p><p> </p><p>The 2016-17 Pension Wise service evaluation report did not specifically identify a group who are not pre-disposed to taking actions that help them make informed decisions on their pensions. It was predominantly a survey of Pension Wise customers, but included a group of non-users, for the purposes of comparison and to help understand why they had not used the service.</p><p> </p><p>The latest Pension Wise service evaluation report has now been published and is available online at: <a href="https://www.gov.uk/government/publications/pension-wise-service-evaluation-2017-to-2018-customer-experiences-and-outcomes" target="_blank">https://www.gov.uk/government/publications/pension-wise-service-evaluation-2017-to-2018-customer-experiences-and-outcomes</a></p><p> </p><p>Finally, the DWP has just issued a consultation on the Pensions Dashboard, which will specifically assist on the provision of information to all consumers on the issue of pensions and retirement planning.</p><p> </p><p>The dashboard statement can be found here:</p><p><a href="https://www.parliament.uk/business/publications/written-questions-answers-statements/written-statement/Commons/2018-09-04/HCWS933/" target="_blank">https://www.parliament.uk/business/publications/written-questions-answers-statements/written-statement/Commons/2018-09-04/HCWS933/</a></p>
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2018-12-03T16:28:06.097Zmore like thismore than 2018-12-03T16:28:06.097Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
298
unstar this property label Biography information for Steve McCabe more like this
102227
star this property registered interest false more like this
star this property date less than 2014-10-28more like thismore than 2014-10-28
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Access to Work Programme more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
unstar this property question text To ask the Secretary of State for Work and Pensions, how many people have received Access to Work support in the last 12 months. more like this
star this property tabling member constituency Birmingham, Selly Oak remove filter
star this property tabling member printed
Steve McCabe more like this
unstar this property uin 905821 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2014-11-03more like thismore than 2014-11-03
star this property answer text <p /> <p>35,400 individuals were helped through Access to Work in the 2013/14 financial year.</p> more like this
star this property answering member constituency Forest of Dean more like this
star this property answering member printed Mr Mark Harper more like this
star this property question first answered
less than 2014-11-03T17:26:49.2389745Zmore like thismore than 2014-11-03T17:26:49.2389745Z
star this property answering member
1520
star this property label Biography information for Mr Mark Harper more like this
star this property tabling member
298
unstar this property label Biography information for Steve McCabe more like this
1105705
star this property registered interest false more like this
star this property date less than 2019-03-27more like thismore than 2019-03-27
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
unstar this property question text To ask the Secretary of State for Work and Pensions, what assessment she has made of the effect of the five week wait for payment on universal credit on an individual's ability to manage their money. more like this
star this property tabling member constituency Birmingham, Selly Oak remove filter
star this property tabling member printed
Steve McCabe more like this
unstar this property uin 237589 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-04-01more like thismore than 2019-04-01
star this property answer text <p><strong> </strong></p><p>No claimant has to go five weeks without receiving support, as advances, worth up to 100 per cent of a claimant’s indicative award, are available up front, if there is a need. Advances are paid back over a period of 12 months and in the Autumn Budget 2018, we announced that from October 2021, the payback period for these advances will be extended further, up to 16 months.</p><p>New Claims are often made as a result of a life event such as losing a job or separating from a partner, and these events can be associated with financial problems. To support our claimants fully at these times, the Department has introduced a number of measures to support claimants before they receive their first Universal Credit award.</p><p> </p><p>Following the Autumn Budget 2017, we have already removed waiting days and are providing an additional 2 weeks of Housing Benefit to eligible claimants to support them when they move to Universal Credit.</p><p>From July 2020, we are introducing a two-week run-on for all those on Employment Support allowance, Income Support or Jobseeker’s allowance who move to Universal Credit and their claim for Universal Credit terminates their existing benefit award</p><p> </p><p>On the 1<sup>st</sup> January 2019, The Money and Pension Service (MAPS) replaced the three existing providers of government-sponsored financial guidance – the Money Advice Service, the Pensions Advisory Service and Pension Wise – which has brought together the provision of debt advice, money guidance and pension guidance for the first time.</p><p>The new body delivers free and impartial financial guidance and a more streamlined service to members of the public providing easier access to the information and guidance.</p>
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2019-04-01T16:45:26.59Zmore like thismore than 2019-04-01T16:45:26.59Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
star this property tabling member
298
unstar this property label Biography information for Steve McCabe more like this