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1006972

	registered interest
	date	14/11/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Pensions: Advisory Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many people have had (a) a telephone appointment, (b) a face to face appointment and (c) completed a digital journey with the Pension Wise guidance service in the 12 month period ending October 2018.
	tabling member constituency	Birmingham, Selly Oak
	tabling member printed	Steve McCabe
	uin	191266
	answer	answer is ministerial correction date of answer 20/11/2018 answer text <p>In the 12 month period ending 31 October 2018, there were (a) 32,440 telephone appointments, (b) 78,961 face to face appointments and (c) 44,969 digital journey completions.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 20/11/2018 14:18:54 answering member 4142 label Biography information for Guy Opperman previous answer version 85865 answering member constituency Hexham answering member printed Guy Opperman answering member 4142 label Biography information for Guy Opperman
	tabling member	298 label Biography information for Steve McCabe

1006974

	registered interest
	date	14/11/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Pensions: Advisory Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what plans she has to encourage uptake of the Pension Wise guidance service.
	tabling member constituency	Birmingham, Selly Oak
	tabling member printed	Steve McCabe
	uin	191267
	answer	answer is ministerial correction date of answer 20/11/2018 answer text <p>Take up of the Pension Wise guidance service is growing with more and more people having appointments. Between 2015/16 and 2017/18, take up of appointments more than doubled and continues to increase.</p><p> </p><p>Pension schemes and providers are required to signpost people to Pension Wise at key contact points. Pension providers are consistently cited by around half of the people who contact Pension Wise as the place they first heard of the service. The FCA have consulted on changes to these requirements with a view to increasing the take up of Pension Wise guidance.</p><p> </p><p>The Pension Wise marketing strategy across TV, Radio, web, Press and Video on Demand, as well as search engine optimisation, aims to get maximum reach amongst the target audience. This has proven to an effective way of both raising awareness of the service and driving take-up of appointments.</p><p> </p><p>Pension Wise is also working with employers nationally and locally to engage with their employees at their place of work. Pension Wise delivery partners also undertake local promotional activities, raising awareness of the service at local events.</p><p> </p><p>The Financial Guidance and Claims Act 2018 establishes a new Single Financial Guidance Body which will bring together the services currently provided by the Money Advice Service, The Pensions Advisory Service and Pension Wise. The new body will make it easier for people to access information and guidance to help them make effective financial decisions. This Act also set a framework for implementing a stronger final nudge towards Pension Wise at the point people seek to access their pension and we are engaging with providers to find the most effective approach.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 20/11/2018 14:56:11 answering member 4142 label Biography information for Guy Opperman
	tabling member	298 label Biography information for Steve McCabe

1006977

	registered interest
	date	14/11/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Pensions: Advisory Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, with reference to the Pension Wise guidance service, what information her Department holds on the (a) demographic characteristics of and (b) actions and decisions taken as a result of that guidance being sought by people who have completed a (i) telephone appointment, (ii) face-to-face appointment and (iii) digital journey with that service in the 12 month period ending October 2018.
	tabling member constituency	Birmingham, Selly Oak
	tabling member printed	Steve McCabe
	uin	191268
	answer	answer is ministerial correction date of answer 20/11/2018 answer text <p>Information on demographic characteristics of Pension Wise Customers and actions and decisions taken as a result of the guidance are published in the Pension Wise Service Evaluation. The latest published report covers 2016/17 and can be found here:</p><p> </p><p><a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/653621/pension-wise-service-evaluation-full-year-findings.pdf" target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/653621/pension-wise-service-evaluation-full-year-findings.pdf</a></p><p> </p><p>The demographic profiles of telephone and face-to-face customers are given and compared in Section 2: Customer profiles (pages 4-9). The steps and decisions taken by Pension Wise appointment customers are covered in Section 7: Steps taken and Section 8: Making a decision (pages 32-42).</p><p> </p><p>The Pension Wise Service Evaluation report for 2017/18 is forthcoming and will be similarly available on GOV.UK once published. The sampling for the annual Service Evaluation surveys is based around appointments delivered in the autumn of each year. As there are few seasonal differences in customer profiles, we would expect the data in the successive reports to reflect the profiles, experiences and outcomes of customers across the financial year that they relate to.</p><p> </p><p>The Service Evaluation for 2018/19, is currently in the field and publication of the report is expected to be in Autumn 2019.</p><p> </p><p>Customers completing the digital journey are not covered by the published research findings or the forthcoming report. We are looking to include this channel in the 2018/19 Pension Wise Service Evaluation survey sampling and reporting.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 20/11/2018 14:57:39 answering member 4142 label Biography information for Guy Opperman previous answer version 85872 answering member constituency Hexham answering member printed Guy Opperman answering member 4142 label Biography information for Guy Opperman
	tabling member	298 label Biography information for Steve McCabe

1016310

	registered interest
	date	28/11/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Pensions: Advisory Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 14 November 2018 to Question 191268, on Pensions: Advisory Services, what steps he is taking to encourage those identified in the pension wise service evaluation report for 2016-17 who are not pre-disposed to taking actions that help them make informed decisions on their pensions.
	tabling member constituency	Birmingham, Selly Oak
	tabling member printed	Steve McCabe
	uin	196692
	answer	answer is ministerial correction date of answer 03/12/2018 answer text <p>Take up of the Pension Wise guidance service is growing. Between 2015/16 and 2017/18, take up of appointments more than doubled and continues to increase. Pension schemes and providers are required to signpost people to Pension Wise at key contact points. Pension providers are consistently cited by around half of the people who contact Pension Wise as the place they first heard of the service. The Financial Conduct Authority have consulted on changes to these requirements with a view to increasing the take up of Pension Wise guidance.</p><p> </p><p>The Pension Wise marketing strategy across TV, Radio, web, Press and Video on Demand, as well as search engine optimisation, aims to get maximum reach amongst the target audience. This has proven to an effective way of both raising awareness of the service and driving take-up of appointments.</p><p> </p><p>Pension Wise is also working with employers nationally and locally to engage with their employees at their place of work. Pension Wise delivery partners also undertake local promotional activities, raising awareness of the service at local events.</p><p> </p><p>The Financial Guidance and Claims Act 2018 establishes a new Single Financial Guidance Body which will bring together the services currently provided by the Money Advice Service, The Pensions Advisory Service and Pension Wise. The new body will make it easier for people to access information and guidance to help them make effective financial decisions. This Act also set a framework for implementing a stronger final nudge towards Pension Wise at the point people seek to access their pension and we are engaging with providers to find the most effective approach.</p><p> </p><p>The 2016-17 Pension Wise service evaluation report did not specifically identify a group who are not pre-disposed to taking actions that help them make informed decisions on their pensions. It was predominantly a survey of Pension Wise customers, but included a group of non-users, for the purposes of comparison and to help understand why they had not used the service.</p><p> </p><p>The latest Pension Wise service evaluation report has now been published and is available online at: <a href="https://www.gov.uk/government/publications/pension-wise-service-evaluation-2017-to-2018-customer-experiences-and-outcomes" target="_blank">https://www.gov.uk/government/publications/pension-wise-service-evaluation-2017-to-2018-customer-experiences-and-outcomes</a></p><p> </p><p>Finally, the DWP has just issued a consultation on the Pensions Dashboard, which will specifically assist on the provision of information to all consumers on the issue of pensions and retirement planning.</p><p> </p><p>The dashboard statement can be found here:</p><p><a href="https://www.parliament.uk/business/publications/written-questions-answers-statements/written-statement/Commons/2018-09-04/HCWS933/" target="_blank">https://www.parliament.uk/business/publications/written-questions-answers-statements/written-statement/Commons/2018-09-04/HCWS933/</a></p> answering member constituency Hexham answering member printed Guy Opperman question first answered 03/12/2018 16:28:06 answering member 4142 label Biography information for Guy Opperman
	tabling member	298 label Biography information for Steve McCabe

584178

	registered interest
	date	15/09/2016
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Pensions: Advisory Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what recent assessment he has made of the capacity of Pension Wise to meet the volume of over the telephone and face-to-face appointment requests it receives; and what plans he has to increase Pension Wise's capacity after the introduction of the proposed secondary market for annuities.
	tabling member constituency	Birmingham, Selly Oak
	tabling member printed	Steve McCabe
	uin	46531
	answer	answer is ministerial correction date of answer 10/10/2016 answer text <p>Pension Wise regularly reviews capacity within the service with its delivery partners to ensure it has the right number of guidance specialists in the right places. Since launch there have been over 82,000 Pension Wise appointments and customer satisfaction has been consistently high.</p><p> </p><p>The service is confident that it will be able to meet the demand of those seeking guidance on selling their annuity on the secondary market.</p> answering member constituency Watford answering member printed Richard Harrington question first answered 10/10/2016 16:48:47 answering member 4068 label Biography information for Lord Harrington of Watford
	tabling member	298 label Biography information for Steve McCabe