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348415

	registered interest
	date	03/06/2015
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Employment and Support Allowance: Young People
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, whether it is his policy that the proposed legislation requiring young people to earn or learn will extend to existing claimants of employment and support allowance under the age of 21.
	tabling member constituency	Birmingham, Northfield
	tabling member printed	Richard Burden
	uin	1030
	answer	answer is ministerial correction date of answer 08/06/2015 answer text <p /> <p>We will set out our policy design in due course.</p> answering member constituency Witham answering member printed Priti Patel question first answered 08/06/2015 10:07:06 answering member 4066 label Biography information for Priti Patel
	tabling member	301 label Biography information for Richard Burden

347395

	registered interest
	date	29/05/2015
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Revenue and Customs: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, what recent assessment he has made of the efficiency of call-handling by HM Revenue and Customs.
	tabling member constituency	Birmingham, Northfield
	tabling member printed	Richard Burden
	uin	512
	answer	answer is ministerial correction date of answer 08/06/2015 answer text <p>HM Revenue and Customs (HMRC) constantly monitors call handling performance and assesses its quality. In 2014/15, our advisers achieved a score of 97.1% for correctness of transaction, against a 95% target.</p><p> </p><p> </p><p> </p><p>HMRC also carries out a quarterly customer survey to determine how well we are performing against certain criteria. The results are published quarterly on GOV.UK:</p><p> </p><p><a href="https://www.gov.uk/government/publications/business-plan-indicators" target="_blank">https://www.gov.uk/government/publications/business-plan-indicators</a></p><p> </p><p> </p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 08/06/2015 14:44:08 answering member 1529 label Biography information for Mr David Gauke
	tabling member	301 label Biography information for Richard Burden

347771

	registered interest
	date	01/06/2015
	answering body	Department for Business, Innovation and Skills
	answering dept id	26
	answering dept short name	Business, Innovation and Skills
	answering dept sort name	Business, Innovation and Skills
	hansard heading	Transatlantic Trade and Investment Partnership
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Business, Innovation and Skills, what assessment his Department has made of research commissioned by the European Commission into the economic effect of the Trans-Atlantic Trade and Investment Partnership.
	tabling member constituency	Birmingham, Northfield
	tabling member printed	Richard Burden
	uin	623
	answer	answer is ministerial correction date of answer 08/06/2015 answer text <p>The Government supports the Commission’s research. The UK adopted a similar approach when commissioning research for the potential impact on the UK. We also support the additional work that is underway for the Commission such as the Sustainability Impact Assessment. Whilst the trade models used by the Commission, ourselves and others have their limitations they are generally considered to be the most robust tools to examine the economic effects of trade agreements.</p><p> </p><p> </p><p> </p> answering member constituency Broxtowe answering member printed Anna Soubry question first answered 08/06/2015 13:27:48 answering member 3938 label Biography information for Anna Soubry
	tabling member	301 label Biography information for Richard Burden

348187

	registered interest
	date	02/06/2015
	answering body	Department of Health
	answering dept id	17
	answering dept short name	Health
	answering dept sort name	Health
	hansard heading	Queen Elizabeth Hospital Birmingham: Accident and Emergency Departments
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Health, what the average waiting time at the Accident and Emergency Unit of the Queen Elizabeth Hospital was in each year since 2010.
	tabling member constituency	Birmingham, Northfield
	tabling member printed	Richard Burden
	uin	797
	answer	answer is ministerial correction date of answer 08/06/2015 answer text <p>Information is not available in the format requested.</p><p> </p><p> </p><p> </p><p>Information on the mean and median duration to (i) assessment, (ii) treatment and (iii) departure, in minutes, in the accident and emergency (A&amp;E) department for University Hospitals Birmingham NHS Foundation Trust for each year since 2009-10 is shown in the attached table.</p><p> </p> answering member constituency Battersea answering member printed Jane Ellison question first answered 08/06/2015 11:06:20 answering member 3918 label Biography information for Jane Ellison attachment 1 file name Average A&E waiting times data.xlsx title University Hospital Birmingham FT 2009-10 A&E Data
	tabling member	301 label Biography information for Richard Burden

348188

	registered interest
	date	02/06/2015
	answering body	Department of Health
	answering dept id	17
	answering dept short name	Health
	answering dept sort name	Health
	hansard heading	Queen Elizabeth Hospital Birmingham: Accident and Emergency Departments
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Health, what recent assessment he has made of accident and emergency services at the Queen Elizabeth Hospital in Birmingham.
	tabling member constituency	Birmingham, Northfield
	tabling member printed	Richard Burden
	uin	798
	answer	answer is ministerial correction date of answer 08/06/2015 answer text <p>Latest data for week ending 31 May 2015 showed that University Hospitals Birmingham NHS Foundation Trust met the operational standard of at least 95% of patients being admitted, transferred or discharged within four hours of arrival at an accident and emergency department, with performance at 95.8%. In 2014/15 as a whole 94.8% of patients were admitted, treated or discharged within four hours.</p><p> </p> answering member constituency Battersea answering member printed Jane Ellison question first answered 08/06/2015 15:30:30 answering member 3918 label Biography information for Jane Ellison
	tabling member	301 label Biography information for Richard Burden

348409

	registered interest
	date	03/06/2015
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Revenue and Customs: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, pursuant to the Answer of 1 June 2015 to Question 4, what steps he is taking to increase the proportion of calls handled by HM Revenue and Customs' Contact Centre within five minutes.
	tabling member constituency	Birmingham, Northfield
	tabling member printed	Richard Burden
	uin	976
	answer	answer is ministerial correction date of answer 08/06/2015 answer text <p>HM Revenue &amp; Customs (HMRC) handles 50 million calls a year from customers. The department is working hard to improve its performance. The percentage of calls handled will fluctuate annually and quarterly and is directly affected by customer demand.</p><p> </p><p> </p><p> </p><p>HMRC has taken a number of steps including the introduction of a new telephony platform that will improve performance in the longer term. HMRC has recruited more than 2,000 staff to its customer service teams and is expanding the resource available at evenings and weekends when many customers choose to call. They have also launched an online service for Tax Credit customers that will enable them to renew their claims without calling at all and, as in previous years, are moving up to 1,500 extra staff from across the department to support the Tax Credits peak in demand.</p><p> </p><p> </p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke grouped question UIN 984 question first answered 08/06/2015 15:12:50 answering member 1529 label Biography information for Mr David Gauke
	tabling member	301 label Biography information for Richard Burden

348407

	registered interest
	date	03/06/2015
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Revenue and Customs: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, pursuant to the Answer of 1 June 2015 to Question 4, what the reason was for the size of the reduction in the percentage of calls handled by HM Revenue and Customs contact centres within five minutes in the first two quarters of 2015.
	tabling member constituency	Birmingham, Northfield
	tabling member printed	Richard Burden
	uin	984
	answer	answer is ministerial correction date of answer 08/06/2015 answer text <p>HM Revenue &amp; Customs (HMRC) handles 50 million calls a year from customers. The department is working hard to improve its performance. The percentage of calls handled will fluctuate annually and quarterly and is directly affected by customer demand.</p><p> </p><p> </p><p> </p><p>HMRC has taken a number of steps including the introduction of a new telephony platform that will improve performance in the longer term. HMRC has recruited more than 2,000 staff to its customer service teams and is expanding the resource available at evenings and weekends when many customers choose to call. They have also launched an online service for Tax Credit customers that will enable them to renew their claims without calling at all and, as in previous years, are moving up to 1,500 extra staff from across the department to support the Tax Credits peak in demand.</p><p> </p><p> </p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke grouped question UIN 976 question first answered 08/06/2015 15:12:50 answering member 1529 label Biography information for Mr David Gauke
	tabling member	301 label Biography information for Richard Burden