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78656

	registered interest
	date	17/07/2014
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Revenue and Customs
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, how many staff HM Revenue and Customs (HMRC) has made (a) voluntarily and (b) compulsorily redundant in each of its areas of activity in each year from 2010-11; and how much HMRC has spent on redundancy costs in each such year.
	tabling member constituency	Birmingham, Ladywood
	tabling member printed	Shabana Mahmood
	uin	206500
	answer	answer is ministerial correction date of answer 06/10/2014 answer text <p>Under Cabinet Office protocols for managing staff surpluses, all HMRC staff leaving under compulsory redundancy (CR) terms have first been offered and declined voluntary redundancy (VR) terms. To date this has ensured that all staff who have left HMRC on CR terms have chosen to take compulsory redundancy, either because accepting CR over VR terms has not financially disadvantaged them, or they have declined a reasonable alternative redeployment solution in favour of CR terms.</p><p> </p><p>The redundancies and the voluntary exits have had no effect on the level of service provided by HMRC.</p><p> </p><p> </p><p>The information required can be found in the exit data, which is published every year in the departmental accounts.</p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 06/10/2014 14:11:57 answering member 1529 label Biography information for Mr David Gauke
	tabling member	3914 label Biography information for Shabana Mahmood

78655

	registered interest
	date	17/07/2014
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Revenue and Customs
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, how many and what proportion of telephone calls were answered by HM Revenue and Customs in less than (a) five minutes, (b) 10 minutes, (c) 15 minutes and (d) 20 minutes in each quarter of the last three years; and how many and what proportion of telephone calls to HM Revenue and Customs went unanswered in each quarter of the last three years.
	tabling member constituency	Birmingham, Ladywood
	tabling member printed	Shabana Mahmood
	uin	206498
	answer	answer is ministerial correction date of answer 27/08/2014 answer text <p>HMRC publishes regular updates on its performance. The latest publication is available here:</p><p> </p><p><a href="https://www.gov.uk/government/publications/business-plan-indicators" target="_blank">https://www.gov.uk/government/publications/business-plan-indicators</a></p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 27/08/2014 12:46:01 answering member 1529 label Biography information for Mr David Gauke
	tabling member	3914 label Biography information for Shabana Mahmood

78657

	registered interest
	date	17/07/2014
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Revenue and Customs
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, how much was paid to officials in HM Revenue and Customs in bonuses and other payments in addition to salary in each of the last five years; how many officials received such payments; and what the monetary value was of the 20 largest payments made in each year.
	tabling member constituency	Birmingham, Ladywood
	tabling member printed	Shabana Mahmood
	uin	206497
	answer	answer is ministerial correction date of answer 18/08/2014 answer text <p>HMRC operates two non-consolidated award arrangements:</p><p> </p><p>· Performance awards tied to the annual performance for delegated grades (AA – Grade 6) and Senior Civil Servants; and</p><p>· A recognition bonus scheme for delegated grades which recognises exceptional in year performance. This scheme is not open to members of the SCS.</p><p>· All payments are non-consolidated and non-pensionable.</p><p> </p><p>All information has been previously disclosed in HMRC accounts and transparency declarations which can be found through the following links;</p><p> </p><p>Transparency returns</p><p><a href="https://www.gov.uk/government/publications/non-consolidated-performance-related-payments" target="_blank">https://www.gov.uk/government/publications/non-consolidated-performance-related-payments</a></p><p> </p><p>Annual accounts</p><p>2013/14 <a href="https://www.gov.uk/government/publications/hmrc-annual-report-and-accounts-2013-to-2014" target="_blank">https://www.gov.uk/government/publications/hmrc-annual-report-and-accounts-2013-to-2014</a></p><p> </p><p>2012/13</p><p><a href="https://www.gov.uk/government/publications/annual-report-and-accounts-2012-13--3" target="_blank">https://www.gov.uk/government/publications/annual-report-and-accounts-2012-13--3</a></p><p> </p><p>Prior to 2012 <a href="http://webarchive.nationalarchives.gov.uk/+/http:/www.hmrc.gov.uk/about/reports.htm" target="_blank">http://webarchive.nationalarchives.gov.uk/+/http://www.hmrc.gov.uk/about/reports.htm</a></p><p> </p><p> </p><p>Performance awards are paid in the financial year following the performance (i.e. payments in 2009/10 relate to performance in 2008/09).</p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 18/08/2014 10:04:14 answering member 1529 label Biography information for Mr David Gauke
	tabling member	3914 label Biography information for Shabana Mahmood