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1010210
star this property registered interest false more like this
star this property date less than 2018-11-19more like thismore than 2018-11-19
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions remove filter
unstar this property hansard heading Social Security Benefits: Telephone Services more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many members of staff directly employed by her Department or contracted to work for her Department have been available to answer incoming calls to each benefit telephone line in each of the last 18 months for which data are available. more like this
star this property tabling member constituency Birkenhead remove filter
star this property tabling member printed
Frank Field more like this
star this property uin 192732 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-11-22more like thismore than 2018-11-22
unstar this property answer text <p>A large proportion of our staff are multi-skilled to answer the phone and process claims, and therefore we do not capture the data requested. The information we do hold is as follows:</p><p>Across all business groups each day we are likely to have 5,000 - 7,500 DWP staff and contractors actively on the phones delivering customer service. We retain the flexibility to adjust the number of colleagues working on some of the core functions to accommodate fluctuations in demand.</p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2018-11-22T16:28:55.813Zmore like thismore than 2018-11-22T16:28:55.813Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
star this property tabling member
478
unstar this property label Biography information for Frank Field more like this
1007887
star this property registered interest false more like this
star this property date less than 2018-11-15more like thismore than 2018-11-15
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions remove filter
unstar this property hansard heading Universal Credit: Automated Credit Transfer more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many and what proportion of people making a claim for universal credit do not have a bank account in the most recent period for which figures are available; and how many of those people have received help through universal support to open a bank account. more like this
star this property tabling member constituency Birkenhead remove filter
star this property tabling member printed
Frank Field more like this
star this property uin 191872 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-11-23more like thismore than 2018-11-23
unstar this property answer text <p>Less than 2% of people receiving Universal Credit did not have a bank account at the point of first payment, as of April 2018, according to departmental data. Those who do not have a bank account can be paid through a Post Office Card Account, or alternatively payments can be made into someone else’s bank account. Payments can also be made using the HM Government Payment Exception Service.</p><p> </p><p>We do not collect data on the number of people who received help through Universal Support to open a bank account.</p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property question first answered
remove maximum value filtermore like thismore than 2018-11-23T14:49:45.683Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
star this property tabling member
478
unstar this property label Biography information for Frank Field more like this
1006111
star this property registered interest false more like this
star this property date less than 2018-11-13more like thismore than 2018-11-13
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions remove filter
unstar this property hansard heading Employment: Disability more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, with reference to her Department's White Paper, Improving lives: the future of work, health and disability, what progress she has made on meeting the target for the recruitment of Community Partners. more like this
star this property tabling member constituency Birkenhead remove filter
star this property tabling member printed
Frank Field more like this
star this property uin 190788 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-11-19more like thismore than 2018-11-19
unstar this property answer text <p>We committed to recruiting around 200 Community Partners, with disability expertise and local knowledge. We currently have 182 Community Partners in post nationally, and there are Community Partners in every Jobcentre Plus District.</p> more like this
star this property answering member constituency Truro and Falmouth more like this
star this property answering member printed Sarah Newton more like this
star this property question first answered
less than 2018-11-19T16:55:29.017Zmore like thismore than 2018-11-19T16:55:29.017Z
star this property answering member
4071
star this property label Biography information for Sarah Newton more like this
star this property tabling member
478
unstar this property label Biography information for Frank Field more like this
1006143
star this property registered interest false more like this
star this property date less than 2018-11-13more like thismore than 2018-11-13
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions remove filter
unstar this property hansard heading Universal Credit: Maladministration more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many universal credit cases were deleted in error; and what the time taken was for those cases to be rebuilt in the most recent 12 months for which data are available. more like this
star this property tabling member constituency Birkenhead remove filter
star this property tabling member printed
Frank Field more like this
star this property uin 190789 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-11-19more like thismore than 2018-11-19
unstar this property answer text <p>It is not possible for a claimant or for front-line operational staff to delete a Universal Credit case in error.</p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2018-11-19T17:26:15.677Zmore like thismore than 2018-11-19T17:26:15.677Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
star this property tabling member
478
unstar this property label Biography information for Frank Field more like this
1002095
star this property registered interest false more like this
star this property date less than 2018-11-05more like thismore than 2018-11-05
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions remove filter
unstar this property hansard heading Disability: Advisory Services more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, with reference to the White Paper, Improving Lives published in November 2017, when the funding for Jobcentre Plus Community Partners and additional Disability Employment Advisers is due to end; and whether the Department has plans to allocate additional funding for those initiatives. more like this
star this property tabling member constituency Birkenhead remove filter
star this property tabling member printed
Frank Field more like this
star this property uin 188029 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-11-12more like thismore than 2018-11-12
unstar this property answer text <p>Funding for Jobcentre Plus Community Partners and additional Disability Employment Advisers has been agreed up until 31st March 2019.</p><p> </p><p>There is a range of support available for claimants with a health condition or disability, including one-to-one support from Work Coaches, The Work and Health Programme and the Personal Support package. Our overall aim is for work coaches to continue to develop the skills and confidence to provide good coaching and effective support. Disability Employment Advisers and Community Partners are among a number of the enablers in place to support this priority.</p><p> </p><p>We are carrying out continuous evaluation, including a review of the Community Partner and Disability Employment Adviser role functions. Recommendations from this review will be considered by Ministers and DWP Senior Leaders as they decide how to ensure that we continue to provide a cohesive support offer beyond 31st March 2019.</p><p> </p> more like this
star this property answering member constituency Truro and Falmouth more like this
star this property answering member printed Sarah Newton more like this
star this property question first answered
less than 2018-11-12T16:30:33.64Zmore like thismore than 2018-11-12T16:30:33.64Z
star this property answering member
4071
star this property label Biography information for Sarah Newton more like this
star this property tabling member
478
unstar this property label Biography information for Frank Field more like this
1002096
star this property registered interest false more like this
star this property date less than 2018-11-05more like thismore than 2018-11-05
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions remove filter
unstar this property hansard heading Disability: Advisory Services more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, whether she has plans to undertake an assessment of the adequacy of the Jobcentre Plus Personalised Support Package for disabled people. more like this
star this property tabling member constituency Birkenhead remove filter
star this property tabling member printed
Frank Field more like this
star this property uin 188030 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-11-12more like thismore than 2018-11-12
unstar this property answer text <p>The Department has commissioned an externally contracted evaluation of the Jobcentre Plus Personalised Support Package. This will explore the experiences of claimants, employers, providers and DWP staff, of the personalised support provided through the package.</p><p> </p><p>A synthesis report of the over-arching evaluation will be published in Autumn 2021.</p> more like this
star this property answering member constituency Truro and Falmouth more like this
star this property answering member printed Sarah Newton more like this
star this property question first answered
less than 2018-11-12T16:26:59.673Zmore like thismore than 2018-11-12T16:26:59.673Z
star this property answering member
4071
star this property label Biography information for Sarah Newton more like this
star this property tabling member
478
unstar this property label Biography information for Frank Field more like this
999272
star this property registered interest false more like this
star this property date less than 2018-10-31more like thismore than 2018-10-31
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions remove filter
unstar this property hansard heading Members: Correspondence more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, when her Department plans to respond to the letter of 26 July 2018 from the rt. hon. Member for Birkenhead to the Minister of State for Disabled People on the Government’s response to the Work and Pensions Committee report on employment support for carers. more like this
star this property tabling member constituency Birkenhead remove filter
star this property tabling member printed
Frank Field more like this
star this property uin 186218 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-11-05more like thismore than 2018-11-05
unstar this property answer text <p>The response to the Work and Pension Select Committee report on employment support for carers was sent to the rt. ho. Member for Birkenhead on 1<sup>st</sup> November 2018.</p> more like this
star this property answering member constituency Truro and Falmouth more like this
star this property answering member printed Sarah Newton more like this
star this property question first answered
less than 2018-11-05T17:09:07.2Zmore like thismore than 2018-11-05T17:09:07.2Z
star this property answering member
4071
star this property label Biography information for Sarah Newton more like this
star this property tabling member
478
unstar this property label Biography information for Frank Field more like this
999298
star this property registered interest false more like this
star this property date less than 2018-10-31more like thismore than 2018-10-31
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions remove filter
unstar this property hansard heading Universal Credit more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, with reference to page 146 of the Office for Budget Responsibility's Economic and Fiscal Outlook 2018, published in 29 October 2018, if she will make an assessment of the contribution of (a) the cost of administering universal credit, (b) policy changes affecting the level payable under universal credit and (c) any other factors to universal credit becoming more expensive than the legacy system would have been from 2019-20 to 2022-23. more like this
star this property tabling member constituency Birkenhead remove filter
star this property tabling member printed
Frank Field more like this
star this property uin 186220 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-11-05more like thismore than 2018-11-05
unstar this property answer text <p>As detailed in Office for Budget Responsibility’s Economic and Fiscal Outlook 2018 (OBR EFO) Universal Credit is now forecast to be more generous to claimants than the legacy benefit system. This is a combination of forecasting changes which are detailed on page 150 of the OBR’s EFO as well as the impacts of the Budget 2018 which can be seen in table 4.28 and on pages 150 to 153. Therefore it is not the cost of administering the system which has caused these changes.</p><p> </p><p>In our published Universal Credit Full Business Case Summary we set out that, Universal Credit will be less costly to deliver than the legacy benefit system, and that Universal Credit operational costs break even against legacy operational savings from 2019/20 and are reduced in steady state by over £0.3 billion (circa 30%) on a like for like basis.</p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2018-11-05T18:18:04.65Zmore like thismore than 2018-11-05T18:18:04.65Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
star this property tabling member
478
unstar this property label Biography information for Frank Field more like this
999326
star this property registered interest false more like this
star this property date less than 2018-10-31more like thismore than 2018-10-31
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions remove filter
unstar this property hansard heading Jobcentres: Computers more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what proportion of computers available to claimants in Jobcentre Plus have in-built access to assistive technology. more like this
star this property tabling member constituency Birkenhead remove filter
star this property tabling member printed
Frank Field more like this
star this property uin 186221 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-11-05more like thismore than 2018-11-05
unstar this property answer text <p>Access to relevant assistive technology through jobcentres is provided in two ways:</p><p> </p><p>- Availability through free Wi-Fi for customers to use their own device where they have user specific assistive technology; and</p><p>- Over 8,000 devices/computers available to customers which have standard assistive functionality available with the user being able to configure keyboard and mouse settings, use a magnifier function, sticky keys, high contrast and an on screen keyboard. The department is undertaking a programme of upgrading the current devices and is exploring opportunities to increase the availability of user specific or individually configured assistive technology.</p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2018-11-05T18:06:39.237Zmore like thismore than 2018-11-05T18:06:39.237Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
star this property tabling member
478
unstar this property label Biography information for Frank Field more like this
984502
star this property registered interest false more like this
star this property date less than 2018-10-09more like thismore than 2018-10-09
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions remove filter
unstar this property hansard heading Social Security Benefits: Overpayments more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, if she will place in the Library a copy of her Department's Repayment Negotiation Framework. more like this
star this property tabling member constituency Birkenhead remove filter
star this property tabling member printed
Frank Field more like this
star this property uin 177185 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-10-16more like thismore than 2018-10-16
unstar this property answer text <p>This framework is contained within the Benefit Overpayment Recovery Guide which can be found on Gov.uk via the link below. The Repayment Negotiation Framework can be found on page 38, paragraph 5.68.</p><p> </p><p><a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/616116/benefit-overpayment-recovery-guide.pdf" target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/616116/benefit-overpayment-recovery-guide.pdf</a></p><p> </p> more like this
star this property answering member constituency North Swindon more like this
star this property answering member printed Justin Tomlinson more like this
star this property question first answered
less than 2018-10-16T10:00:23.623Zmore like thismore than 2018-10-16T10:00:23.623Z
star this property answering member
4105
star this property label Biography information for Justin Tomlinson more like this
star this property tabling member
478
unstar this property label Biography information for Frank Field more like this