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tabling member constituency	Bath
hansard heading	Revenue and Customs: Telephone Services
max answer › question first answered	2019-02-14T17:53:16.657Z
max answer › date of answer	2018-12-19

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Search Results

registered interest

date

exactly:

or between:
and

answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member constituency

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member constituency

answering member printed

question first answered

answering member


label

tabling member


label

387131

registered interest

date

01/07/2015

answering body

HM Treasury

answering dept id

answering dept short name

Treasury

answering dept sort name

Treasury

hansard heading

Revenue and Customs: Telephone Services

house id

legislature

25259

	pref label	House of Commons

question text

To ask Mr Chancellor of the Exchequer, what steps he is taking to reduce waiting times for calls to HM Revenue and Customs.

tabling member constituency

Bath

tabling member printed

Ben Howlett

uin

5173

answer

is ministerial correction

date of answer

10/07/2015

answer text

HM Revenue and Customs (HMRC) accepts that its performance was inconsistent during 2014-15 and has recently outlined actions taken to improve customer service. These include recruitment of additional staff and investment in new technology. The department has allocated £45 million, supporting the recruitment of an additional 3,000 customer service staff to answer calls and deal with customer correspondence. HMRC is also temporarily moving around 2,000 additional people from other parts of HMRC into customer service roles to support the tax credits peak.

answering member constituency

South West Hertfordshire

answering member printed

Mr David Gauke

question first answered

10/07/2015 10:58:20

answering member

1529

	label	Biography information for Mr David Gauke

tabling member

4445

	label	Biography information for Ben Howlett